Customer Service Sales

Thomas P. Wall, Jr.

*** ******** ****** ? Hamilton, NJ 08610 ? Home: 609-***-**** ? Cell:

609-***-**** ? *********@***.***

PROFILE

Top-performing and results-driven Banking Center Manager offering more than

11 years of successful experience in positions of progressive

responsibility and impressive track record of major contributions on behalf

of every employer. Recognized by corporate management for always

outperforming revenue goals and delivering high levels of customer service.

Polished communicator with exceptional rapport- and relationship-building

skills and demonstrated talent at delivering presentations to audiences of

all sizes. Proven leader skilled at training and motivating teams of

professionals in meeting or exceeding identified goals. Excellent

organizational skills with proven ability to manage multiple projects,

tasks, and priorities within pre-set deadlines and budgets. Dynamic manager

of people with deep commitment to company goals and exceeding customer

expectations. Strong work ethic and decision-making skills.

? Staff Training & Development ? Sales & Marketing Management

? Operations Management

? Customer Service / Retention ? Public Relations & Advertising

? Market Trend Analysis

? Team Building / Management ? New Business Development ?

Performance Improvement

? Cost Control / Containment ? Problem Solving / Resolution

? Start-Up / Turnaround

? Corporate Relations / Representation ? Profit Growth Strategies ?

Business Solutions

? Strategic Planning & Development ? Presentations / Public Speaking

? Project Management

CAREER PROGRESSION

BANK OF AMERICA, Princeton / East Brunswick, NJ

2004 - 2009

Banking Center Manager for largest commercial bank in United States.

Coach, train, and lead team comprised of 9 sales and service professionals

as well as provide indirect supervision of 33 personal bankers to meet or

exceed identified goals. Promote marketing efforts to maximize sales and

conduct bi-monthly conference calls for banking centers Small Business

Champions. Motivate team members by creating contests within market to

generate new business and reward employees for outstanding work.

Performance & Accomplishments:

. Received Divisional Award of Excellence for ranking among top 10% in

company.

. Won Spirit Celebration Award for achieving highest credit card sales

throughout division.

. Assumed leadership of underperforming banking center and met all targeted

goals by quarter's end.

. Meet or exceed targeted goals for total sales and business objectives on

consistent basis.

. Maintained consumer real estate sales over 200% during last 3 quarters.

. Responsible for all internal auditing and compliance training

. Developed and implemented coaching worksheet used in Princeton / East

Brunswick market.

KOHL'S, Seekonk, MA

2002 - 2004

Area Supervisor for department store ranked #3 in sales at one of nation's

largest retailers.

Oversaw training, supervision, and motivation of 6 Department Supervisors

and 19 additional staff. Managed opening and closing procedures for store,

daily operations, and ensured that company policies and procedures were

met. Instructed Department Supervisors to provide high levels of customer

service and maximize profits and productivity.

Performance & Accomplishments:

. Exceeded sales quotas on regular basis in largest department at one of

Kohl's highest-volume stores.

ANN & HOPE, Seekonk, MA

1997 -

2003

Sales Associate for department store chain located throughout Northeast,

including RI, MA, and CT.

Performed full range of sales and marketing activities, including customer

service, resource management, closing sales, inventory management, and

creating marketing displays. Maintained high levels of customer

satisfaction through effective communication and responding to customer

requests promptly. Trained new employees in customer service, sales and

product knowledge.

Performance & Accomplishments:

. Achieved or surpassed all sales goals consistently while providing

excellence in customer service.

EDUCATION

B.S., Entrepreneurship, JOHNSON & WALES UNIVERSITY, Providence, RI

2003

A.A., Business Management, JOHNSON & WALES UNIVERSITY, Providence, RI

2001

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