Customer Service Manager
Resume:
Randall Wayne Cole
Goodlettsville, Tennessee 37072
************@***.***
Professional Career in Operations Management
Objective
Education American Production and Inventory Control Society, Certified in Production and Inventory Management
Tennessee State University/University of Tennessee Nashville, TN
Bachelor of Science – Business Administration
Experience
1999 – Present Materials Management Consultant, Self Employed, Goodlettsville, TN
*Findlay Industries – Findlay, OH
• Worked with Corporate Purchasing department on purchase cost reductions resulting in $2.4 million in
annualized savings in 3 months and $770k of Freight savings.
• Reduced inventory at assembly plant by 20% through review of system data elements and scheduling
reports.
*Lapeer Metal Stampings – Lapeer, MI
• Directed Steel Purchasing and Materials Scheduling for Metal Stamping plant.
• Worked with major steel companies to insure adequate inventory levels maintained to supply major
automotive OE’s during plant shutdown.
• Developed build out schedules and monitored compliance to insure smooth transition to new supplier.
*Paramount Precision Products – Oak Park, MI
• Interim Operations Manager for Precision Machining Plant
• Directed Plant team in reduction of cycle times on all major products through reviews of programs,
machine tools and material handling of castings. Reduction of 48% cycle time and 53% cost reduction
achieved on major product line.
• Increased sales per Direct Labor hour by 45% while reducing Indirect Labor by 15% in 5 months.
*Maxxsonics USA Inc. – Obrigheim, Germany
• Analyzed plant inventory, developed excess and obsolete reports, inventory turn data and weekly
performance metrics
• Worked with suppliers and sales personnel to liquidate inventory.
*Midwest Products Finishing – Ottawa Lake, Michigan
• Served as Interim Materials/Customer Service/Warehouse Manager
• Reorganized warehouse and shipping/receiving areas resulting in headcount reduction of 33% while
increasing container moves by 56%.
*Central Woodwork – Nashville/Memphis, Tennessee
• Material storage and handling optimization project resulting in decreased handling of materials, an
increase of city shipping runs by 50% while decreasing overtime, and decrease in damage to product.
• Conducted 5-S training and implementation.
• Mentoring of Operations Management and Supervision on Lean concepts and best practices for
business
*Zimmer Spine – Memphis, Tennessee
• Served as Interim Plant/Distribution Manager for medical supply facility.
• Warehouse optimization project identifying reduction in headcount of 62% with 1.27 years payback.
*American Trim (Cullman Products) – Cullman, Alabama
• Directed materials and customer service activities for silkscreen operation on baseball and softball bats.
• Increased sales dollars per hour of overtime from $4.00 to $16.00.
• Reduced shipping discrepancies by 88% while increasing outbound shipments by approximately 35%.
• Identified value added activities previously not quoted resulting in increased revenue.
*Imperial Fabricating Group (Fleet Design) – Portland, Tennessee
• Developed and implemented Master Production Schedule and capacity plan for stamping and plating
plant.
• Implemented tracking systems for on time delivery of customer orders resulting in no past due customer
orders and elimination of premium freight.
*Imperial Fabricating Group – Chehalis, Washington
• Directed efforts to insure accurate customer order information was maintained resulting in improved
delivery performance and reduction in expedited freight. Recommended and implemented improvements
in material scheduling procedures for more efficient utilization of plant equipment.
• Implemented and enforced procedure for work order accuracy.
*Robert Bosch Sistemas de Frenos SA de CV – San Luis Potosi, Mexico
• Assessment of Material Management functional areas and personnel.
• Evaluation and recommendations for improvement of material practices in newly purchased company.
• Implementation of improvements in material handling to production lines.
• Review of receiving and shipping area practice and implementation of procedures to improve product
flow.
• Directed efforts to improve Master Planning and scheduling activities through better use of SAP.
*Hedstrom Corporation – Montreal, Quebec, Canada
• Assumed responsibilities of VP Purchasing, Director of Planning and Manager of Customer Service for
AMAV Division.
• Worked with VP Sales to develop sales forecast and developed detailed Master Production Schedule for
product line build-out.
• Monitored and controlled all ordering activities to ensure financial compliance with Bankruptcy Court
mandates for expenditures.
• Worked with outside supply base to ensure parts available for product line build-out and on time
shipments to customers.
• Analyzed company inventories, determined expected liquidation values and found suitable outlets to
maximize recovery value.
• Responsible for all activities related to shutdown of Distribution Center in Plattsburg, New York.
*Liberty Fuels – Watsonville, California
• Defined and developed Bills of Materials for new product.
• Worked with supplier base to insure delivery requirements maintained.
• Researched alternate suppliers for cost and delivery performance improvements.
1998 – 1999 Senior Associate, Associated Facilities Manufacturing Engineers, Nashville, Tennessee
*Kamax G.B. Dupont - Troy, Michigan
• Reviewed and made recommendations for improvements in Warehousing and Logistics operations.
• Researched and proposed procedures for machining schedule improvements, minimizing expedited
freight, material handling, scrap reduction, and work in process inventory.
*Peregrine Incorporated - Livonia, Michigan
• Materials Director for the Peregrine Livonia Plant.
• Developed and implemented exit strategy for the Service Parts Operation. Worked closely with GM
Service Parts Buyer to insure product availability during build out and product line moves.
• Developed and implemented procedure for correct scrap reporting resulting in identification of $250,000
of previously missing inventory.
• Established and tracked build out plans for product lines to insure customer requirements met and
sufficient inventory bank in place.
• Worked with component parts suppliers to reduce inventory levels and minimize obsolescence from final
build out.
• Reviewed systems and identified problem areas resulting in identification of $1,425,000 of outstanding
receivables not previously shown. Implemented procedures to prevent reoccurrence.
1993 – 1998 Director Manufacturing/Procurement/Installation Tsubaki Conveyor of America, Portland, Tennessee
• Responsible for all operations of Manufacturing Department consisting of fabrication and machining.
• Reduced indirect labor by 28 Percent
• Responsible for outsourcing fabrication, machining, casting and extrusion products.
• Responsible for bid preparation, scheduling, manpower planning, negotiations and award of installation contracts.
1976– 1993 Materials/Manufacturing Manager, Holley Replacement Parts, Goodlettsville/Springfield, Tennessee
Responsible for managing plant wide activity for Remanufacturing Plant, Materials Department, and Raw
Material Core Procurement.
• Duties included Inventory Budgeting and Forecasting, Manpower Staffing, Manufacturing Strategies and
Schedules, and Employee Development and Direction.
• Directed Project Team for Computer System Upgrades.
• Improved Inventory Turns from 1.77 to 8.02 thereby reducing inventory from 6.9 million to 2.5 million
dollars.
1973 – 1975 Active duty with United States Army, rating of Specialist Five
• Primary duties were office administration and record control.
• Military Awards include Army Commendation Medal (2 Awards), Good Conduct Medal, Army Occupation
Medal – Berlin, Germany, National Defense Service Medal, Presidential Unit Citation, Soldier of the
Month for Fort Campbell, Kentucky.
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