Customer Service Team Leader
Resume:
Lindsay Kunefke
***** ***** ***** ( Frisco, Texas 75035 ( 214-***-**** (
**************@*****.***
Objective
Executive position allowing me to effectively utilize my experience in
management, employee relations, customer service, and profitability.
Education
TEXAS TECH UNIVERSITY - Lubbock, TX
BBA-General Business, 2004
Skills Summary
Payroll Leadership Training
Expense Control Customer Service Development
Performance Management Compliance Scheduling
Employee Relations Staffing Retention
Professional Experience
Profitability
o DRIVE SALES PERFORMANCE; LEAD AND COACH THE TEAM ON WAYS TO INCREASE
SALES
o Proactively leverage tools, reports and processes to meet or beat
payroll goals
o Demonstrate awareness, engagement and accountability for gross margin
o Collaborate to ensure a safe and secure environment focused on
prevention
o Lead a culture of financial accountability
Staffing
o FULLY STAFF THE STORE WITH QUALITY CANDIDATES USING APPROPRIATE
RECRUITING METHODS TO DRIVE APPLICANT FLOW
o Evaluate staffing needs and develop and accurate staffing forecast
o Influence store leaders to select team member and team leader
candidates
o Conduct orientation for all new hires
o Ensure store schedules meet the business needs and best practices are
followed to achieve store, guest, and team member scheduling needs
including 2 week out schedules for up to 200 team members
Development
o IDENTIFY AND SUPPORT BACK-UPS FOR FUTURE TEAM LEADER AND EXECUTIVE
TEAM LEADER POSITIONS
o Use leadership skills and expectations to complete accurate
assessments of direct reports' performance and potential through
succession planning
o Evaluate own leadership skills in managing the performance of
difference team members
o Develop a personal plan to improve performance management skills
o Train executives, team leaders, and interns, on leadership classes and
support the Store Team Leader on the development of executives
o Provide support and feedback to HR executives within the district
regarding employee relations and technical issues
o Create and own a learning environment in the stores by leading team
members training and development program and ensure team is well-
trained
RETENTION
o Utilize company programs to monitor retention culture in the store and
surface patterns to upper management
o Analyze turnover and develop and implement preventive action to
minimize future turnover
o Solicit team member feedback (i.e. chat sessions and opinion surveys)
Brand
o WORK WITH STORE LEADERSHIP TEAM TO ENSURE THAT STORES CONSISTENTLY
MAINTAIN TARGET BRAND AND LEGAL STANDARDS IN THE AREA OF COMPLIANCE
o Ensure a safety culture to prevent incidents and mitigate financial
and legal risk
o Establish an effective partnership with the Store Team Leader
o Model and protect an open-door environment
o Coach leaders on performance management
o Respond with urgency to team member concerns and employee relations
o Maintain a high level of conduct and ethics in all team and guest
interactions
o Ensure compliance with all company guidelines and control expenses
through risk deterrence
o Facilitate meetings and ensure leaders are identifying top and bottom
performers
o Follow-up on commitments to coach bottom performers and recognize top
performers
Employment History
Target corporation - Dallas, TX
Human Resources Executive Team Leader, March 2005-present
Salesfloor Team Leader, August 2004-March 2005
Executive Intern, May 2004-August 2004
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