Project Manager Customer Service
Resume:
SUSAN M. AYRES
***** ****** **** ***** 248-***-****
Farmington Hills, MI 48331
******@****.**.***
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SENIOR FINANCIAL PROFESSIONAL
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Driven financial executive with extensive background in strategic planning,
budgeting, forecasting and financial planning and analysis. Recognized as
a hands-on problem solver known for taking initiative to resolve business
problems, formulate strategies and implement changes that increase profits
and meet organizational goals. Highly successful in communicating with
financial and non-financial users to educate them in applying operational
and financial information to enhance decision making. Expert in
streamlining accounting and finance processes to eliminate errors, overtime
and increase efficiency. A valuable team player with impeccable personal
and professional integrity who will quickly become the "go to" person in
any organization.
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AREAS OF EXPERTISE
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Strategic Planning Financial Planning & Analysis
Modeling tools
Budgeting & Forecasting Mergers & Acquisitions
Business Valuations
Cash Flow Management Process Improvement
Cost Accounting
Financial/Operational Reporting (GAAP) Strong Analytical Skills
ERP Systems
Cross-Functional Team Leadership Key Performance Indicators
Efficiency Design
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SELECTED NOTABLE ACCOMPLISHMENTS
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. Increased profits by $7 million by creating a highly effective financial
and operational model which revealed opportunities for improvement in the
current system.
. Reduced variances by over $75 million/year and corrected over 600 bills
of materials by developing a methodology which integrated downloads from
disparate systems and provided accurate gross margin variance analysis.
. Improved accuracy, working capital management and efficiency by re-
engineering accounting processes and implementing operational tools.
Reduced monthly close time from 10 days to 3; improved accuracy by 90%
and eliminated all overtime.
. Augmented communication of current business and future projections
between lenders, shareholders and business partners by installing and
managing balance sheets, income statements and cash projection models.
. Enhanced decision making and increased organizational effectiveness by
identifying, gathering and organizing data and developing effective
communication tools to expedite the sharing of information with
appropriate functions and strengthened the link between individual
actions and organizational goals and strategies.
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PROFESSIONAL EXPERIENCE
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AUTOMOTIVE COMPONENTS HOLDINGS, LLC, Dearborn, Michigan
2006-2010
Subsidiary of Ford Motor Company.
Operational Finance Consultant
Facilitated transition and sale of 23 Visteon facilities with in-depth
analysis providing management advisement and detailed financial
information.
. Developed gross margin analysis for each plant and assessed individual
plant performance to facilitate the sale of individual plants to
different buyers.
. Streamlined company's $7.5 billion revenue accounting processes,
resolving revenue complexities stemming from productivity givebacks,
unpriced products, auto materials and design changes.
. Uncovered issues with inaccurate pricing which, when corrected, created a
$5 million revenue increase and continues to add $500,000 monthly to the
company's bottom line.
. Established final pricing strategy which increased revenue by $2.1
million.
Resume: Susan M. Ayres, Financial Professional
Page 2
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RIETER AUTOMOTIVE NORTH AMERICA, Farmington Hills, Michigan
2004-2006
Manufacturer of noise, vibration and harshness materials for automotive
industry; yearly revenue of $480 million.
Director of Finance
Managed and directed accounting and financial operations; liaison to
Swiss parent and related foreign companies for financial reporting with
IFRS.
. Upgraded ERP system to produce up-to-the-minute and ad-hoc reports, which
provided valuable information regarding loss leaders and profitable
products.
. Streamlined accounting and reporting processes and created savings of
over $400,000 per year.
ARLINGTON GROUP, Detroit, Michigan
2001-2004
Commercial and residential property/mortgage company.
Director of Finance
Oversaw accounting, finance, planning, policy-making activities as
well as compliance control and tax issues.
. Developed business and financial strategies which effectively
supported short and long term financial/operational goals.
. Enhanced financial acumen of senior management team resulting in
improvement in decision-making, resource allocation and business
operations.
MC GROUP, Farmington Hills, Michigan
1992-2001
Consultant/Advisor and Special Project Manager
Provide support, insight and advice to management on issues such as
mergers and acquisitions, issues and
strategic initiatives.
. Redirected software firm which had specialized in retail application
into an education and career development application.
. Guided non-profit organizations in allocating resources to meet goals,
create financial stability and ensure long term success.
LOZIER STORE FIXTURES, Omaha, Nebraska
1989-1992
Manufacturer of store fixtures generating revenues of $300M annually.
Manager, Financial Planning and Analysis
Responsible for annual budgeting, strategic planning, corporate
reporting, mergers and acquisitions.
. Increased sales and profits by 15-20% through analysis and application of
competitive strategies, understanding of key performance drivers and
adapting to changes in customer needs.
. Initiated programs emphasizing performance metrics, which improved
customer service ratings by 12% and saved company over $4 million per
year.
. Redesigned payroll, expense and capital improvement processes, which
reduced overtime by 60% and increased accuracy by 90%. Reduced inaccurate
costing by 95% ($13.5 million/year.)
HONEYWELL CORPORATION, Morristown, New Jersey
1987-1989
Major producer of a variety of consumer products, engineering services and
aerospace systems.
Financial Analyst
Created corporation's 5-year strategic plan, including budgets
and appropriations.
. Guided investment of $100M to launch Metglas which became the
world's leading producer of amorphous metals.
GENERAL MOTORS, Warren, Michigan
1984-1987
Product Planning Analyst, Pontiac Fiero design team.
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PROFESSIONAL EDUCATION
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Master of Business Administration, Finance & Corporate Strategy
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts, Economics and Management, Fellow,Albion College,
Albion, Michigan
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"I would recommend her enthusiastically and without any reservation
whatever. Susan is one of the most intelligent, hardworking, capable, and
pleasant people I've had the privilege of working with. Her work ethic is
outstanding, she works extremely well with people in all functional areas,
and she is committed to continuous improvement." excerpt from December
2009 Performance Appraisal
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