Engineer Test

Ana Gabriela Melo

**** ****** **.

The Colony, TX 75056

Phone 214-***-****

E-mail *********@*****.***

Objective To obtain a challenging position in the business industry that will offer

professional growth and advancement potential.

Education Graduated: 1986 Fisher College Boston, MA

A.S. Travel and Tourism Administration

Honors: Dean's list

Accredited hours 88 towards the Bachelor's

Amber University

Garland, TX

Bachelor of Arts, Professional development

Feb 2000 Oracle University

Dallas, TX

Skills summary Introduction to SQL and PL/SQL

Applications: Lotus 1-2-3 Advanced, Microsoft Word, Excel,

Powerpoint, Schedule Plus, Groupwise, Org Plus for Windows,

Access, MS Mail, MS Exchange, Remedy, MS Explorer, QTP,

PeopleSoft CRM.

MacIntosh II applications: Word, Excel, MacDraw

Special applications: Vantive 7.0, Vantive 8.0 and Oracle

Platforms: Unix, DOS, Rumba, TSO, CICS

Languages: SQL, PL/SQL

Strength in preparing SDLC documentation for IT Processes.

Very detailed oriented.

Fluent in English/Portuguese/Spanish

Work experience 11/1999-4/1/2009 SBC Services/ AT&T Services Dallas, TX

QA Engineer / Sr. Analyst

• Responsible for training and developing a core team of testers for the

DSL applications.

• Working as a test lead and test executioner.

• Identifying application test requirements, requirements verification,

developing detailed test plans based on the system requirement

documents and functionality in place.

• Coordinate peer reviews.

• Attended development and requirement walkthroughs.

• Writing test cases/test scenarios.

• Executing test scenarios through Pass 1 testing, Pass 2 testing, and

regression.

• Analyzing test results, and organizing and presenting test results and

other reports and recommending corrective action.

• Prepare SDLC documentation for IT Processes.

• Managed and kept track of reported issues through various corporate

databases such as Mercury Quality Center.

• Creating and updating test matrices and regression testing of newly

implemented applications ensuring a smooth production environment

migration.

• Worked with the test teams, developers, internal and external

partners to estimate, create and track projects from initiation to

successful application deployment.

• Served as a mentor for the Dallas QA team, guiding them through

issues and resolutions and giving them direction.

• Test lead for planning all environment certifications and assigning

scripts to testers

• Running programs, reviewing logs, error logs in a UNIX environment

and ensuring database migration in an Oracle test environment.

• Prepared daily project status reports for Senior Management

• Coordinate meetings with clients and technical teams to establish test

plan foundation and strategies.

• Performance testing coordinator.

• Managing End-To-End test plans.

11/1996 - 10/1999 Southwestern Bell Wireless Richardson, TX

Communication Specialist

Provide Software, Hardware, Mainframe, UNIX, and Network technical

support to Southwestern Bell Wireless employees and agents.

Open, monitor and update trouble tickets.

Notify Southwestern Bell Wireless markets of network outages.

Process payroll records and maintain attendance records for the

department

Responsible for training new hires.

8/1995 - 11/1996 Southwestern Bell Wireless Addison, TX

Executive assistant

Assist Executive Director of Information Services Department

with more than 70 people.

Coordinated travel and meeting arrangements as necessary for the

director and all managers in the department.

Processed payroll records and maintain attendance records for the

Information Services Department.

Maintained Director’s calendar by scheduling meetings, video

conference meetings and teleconference meetings

Maintained stock of office supplies for all employees in the department.

Prepared correspondence, presentations and reports.

Handle all incoming department bills, reviewing for accuracy and

submitting payment request in a timely manner.

12/1993 - 8/1995 Southwestern Bell Wireless Dallas, TX

Billing Administration Representative

Assured that customer billings were correct and released for mailing

according to schedule, through efficient and accurate audit/analysis of

billing and invoice processing.

Verified accuracy of billing revenue reports and invoices utilizing source

information, documentation, account setup screens, and billing data

tables.

Responsible for assisting in the verification of pre- and post-

implementation test audits, and for performance of additional job related

projects assigned by supervisor.

Verified all incoming and outgoing customer call records processing and

foreign carrier call records, ciber records - rejected and /or returned.

1/1993 - 12/1993 Southwestern Bell Wireless Dallas, TX

National Accounts Representative

Responsible for the centralized billing on all mobile phones for the

following National accounts : Shell Oil, Chipcom, Texas Department of

Health, Roadway, IRS and Clean Harbors.

Input all bill detail onto SBMS database and/or Lotus 1-2-3 spreadsheet.

Follow-ups on new and disconnected mobile numbers

Contact this candidate