Manager Quality Assurance
Resume:
Sirle Martorell
Miami, FL 33133
Phone # 305-***-****
E-mail: ***************@*********.***
Profile
* Dynamic, highly experienced, results oriented administration and operations professional with
diversified background and proven record of accomplishment and leadership. Areas of strength
include human resources and training functions, inventory control, forecasting, quality assurance,
and client service delivery.
* Excellent interpersonal dynamics and communication skills, resulting in the development of
strong business customer rapport and productive working relationships. Seasoned key liaison
between executives, employees and clientele.
* Experienced in identifying critical business needs, developing programs, and implementing
systems that improve performance and productivity. Meet strict operational deadlines in high
volume business environments.
Experience
April 2007 – March 2010
Director of Front Office Operations, Hilton Miami Airport
Manage a staff of 40+ employees including front office employees and agents, bellmen, concierge,
airport shuttle drivers, PBX operators, Towers Lounge attendants, and valet parking attendants.
Guarantee guests satisfaction during and after their stay at our property by delivering excellence in
services with proper follow up. Forecast and budget payroll based on occupancy and historic
performance. Maintain company's goals and align with business plan, while adhering to Hilton
Hotels Corporation standards. Work directly with Housekeeping to achieve customer satisfaction
with guest rooms and all facilities within our property. Work with the sales department to make sure
all groups' requests are met. Very involved in all new projects such as: room renovations, parking
fees automated collection system and future room up sell system.
June 2004 – April 2007
Purchasing Director, Hilton Miami Airport
Plan, organize, direct and control all purchasing functions for the hotel ensuring that the highest
quality product is purchased at the best possible price. Communicate with F&B Director, Executive
Chef and Sous Chefs and order all F&B products according to hotel needs and specifications.
Forecast operational needs and schedule timely delivery of all F&B items. Monitor the grades and
quality of all products received to ensure they meet hotel and industry standards. Determine food
and beverage requirements for all menus and orders. Supervise purchasing staff, including training,
coaching, counseling and discipline to ensure smooth operations of all aspects of the Purchasing
department. Obtain bids from vendors, determining the best possible price for the desired items.
Place orders for all non food items. Schedule delivery of non food items to meet the operational
needs outlined by the department heads. Maintain regional and corporate purchasing programs and
arrangements while adhering to all corporate purchasing policies and procedures. Guarantee that
Sirle Martorell
2575 SW 27 Ave Apt. 311
Miami, FL 33133
Phone # 305-***-****
E-mail: ***************@*********.***
appropriate levels of inventories are maintained in order to minimize waste and maximize ratio
turnover.
April 2002 – May 2004
Credit Manager, Hilton Miami Airport
Develop credit policies for the hotel to include credit cards and direct billing privileges of outside
entities. Ensure compliance to these policies by all different departments. Review, investigate and
approve or reject all credit applications. Supervise the accounts receivable staff and functions.
Review master accounts with accounts receivable and clients. Attend pre convention meetings and
establish contacts with meeting planners. Prepare monthly credit meetings, returned checks
abstracts and charge days outstanding reports. Support the Corporate Finance Department in
achieving business objectives. Review, analyze and balance monthly performance data. Forecasting
and variance analysis.
August 1999 – April 2002
Front Office Supervisor/Trainer, Hilton Miami Airport
Supervise GSA’s and PBX operators in their daily work. Report daily transactions and assist in end
of day audit and reconciliation. Train new members in all aspects of the utilization of the Hotel
Property Management System in two weeks or less. Check guests in and out offering high quality
customer services (being courteous and polite). Make money transactions at a register on a daily
basis including exchange of foreign currency. Provide solutions to all kind of problems presented at
the Front Office, striving to achieve guest’s overall satisfaction in our property. Occasionally,
worked as a PBX operator.
October 1993 – August 1999
Manager, Mc Donald’s Restaurant
Supervise 8 to 9 employees in their daily routines. Balance cashiers banks and store cash to end of
day reports. Elaborate and enforce employees’ schedule. Void incorrect transactions. Create and
deliver daily and monthly revenue reports to the branch offices.
Education
Art Institute of Fort Lauderdale
Bachelor of Science in Graphic Design
Coral Park High School
High School Diploma
Skills
Sirle Martorell
2575 SW 27 Ave Apt. 311
Miami, FL 33133
Phone # 305-***-****
E-mail: ***************@*********.***
Windows 2000/XP/Vista
Microsoft Office Suite (2007 and previous versions)
Adobe Illustrator, Photoshop, InDesign, Designer, Acrobat Professional (CS3 series)
Training, instruction and user supervision.
OnQ sytems
Fluent in Spanish (speak, read, and write)
Awards
Employee of the Month
Employee of the Year
Greater Miami and the Beaches Hotel Association (Nominated for
Outstanding Service to the Hospitality Industry)
Florida Hotel and Motel Association Stars of the Industry Awards Program
(Nominated for Outstanding Lodging Industry Employee)
References
Available upon request
Contact this candidate