Manager Customer Service

Well qualified for positions as a

PERSONAL PROFILE

Highly astute, energetic and team spirited with a strong work ethic able to

fill analytical and budgetary roles. Accurate, precise and highly ethical

in all work-related assignments - able to immediately contribute to

corporate financial goals and objectives.

PROFESSIONAL EXPERIENCE

Account Manager 05/2009-Present

Proveedores Magazine, Miami, Fl

. Responsible for all client communications, conflict resolution, and

compliance on client deliverables and revenue.

. Producing weekly, monthly and quarterly status reports to each client

and establishing individual requirements whereby each client receives

a bespoke service. Ensure account plans for each client are updated

ongoing with all current and relevant information concerning the

client and the campaign, from the point of handover from the business

development manager.

. Establishing and maintaining strong client relationships through

regular close contact account management which will include regular

face to face meetings, telephone and email communication.

Project Administrator/Budget Analyst

The Cornerstone Group, Miami, Fl 11/2004-05/2009

. Served as a liaison between vendor's and Accounting Dept; Ensuring

contract terms were meet for both sides.

. Responsible for creating projected cost pro-forma; Analyze cost report

and variance cost of multiple projects.

. Provide administrative/secretarial support for the VP of the

department/division such as answering telephones, assisting visitors,

and resolving and referring a range of administrative problems and

inquiries.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which also include travel

and lodging arrangements.

. Performed project budget analysis and compiled information for the

preparation of monthly reports. Reconcile monthly vendor statements

and facilitate resolution of outstanding payable issues.

. Provide Director of Finance with project budgets; Investigated

discrepancies and prepare ad-hoc reports.

. Successfully reconciled and settled Accounts Payable, saving more than

$800,000

. As a Project Administrator, I was able to save over $8 Million by

renegotiating vendor contracts.

Office Manager

BRC Construction Corp, Miami, Fl 02/2000-11/2004

. Started as a Receptionist with fast-track promotion to Office Manager.

. Responsible for reporting and tracking of success for each project

against planned benefits.

. RFP preparation, drafting and execution for government institutions

and General Contractors.

. Ensure that executed contracts, change orders, and insurance, bonds,

releases of liens, notice to owners and sworn statements were

correctly filed and up to date.

. Processed all accounts payables and receivables; Processed all banking

reports, statements, etc

. Provided monthly reports to the President.

. Took charge of multi-confidential tasks efficiently and productively.

. Produced income statements and assisted CPA in annual tax preparation.

Executive Assistant, Marketing Dept

Corporacion Rincon, Valencia, Venezuela 1998-

2000

. Extensive problem resolution responsibilities.

. Worked in fast-paced and high volume marketing and promotions

environments.

. Resolved operational deficiencies for better customer service.

FORMAL EDUCATION

Graduate Certificate in Accounting (2010)

Keller University, Miami, Fl

MBA (2009) Business Administration - Finance

Polytechnic University, Miami, Fl

Relevant Courses:

. Managerial Accounting

. Managerial Marketing

. Advanced Corporate Finance

. Investments

. International Business Strategies

. Managing Human Resources

. Operations Management

Undergraduate Studies:

C.U.A.M - Graduate with Honors

Valencia, Venezuela 1998

Bachelor's in Business

Minor in Marketing

Certified by University of West Georgia

Universidad de Carabobo

Valencia, Venezuela 1999

Diploma in International Business

AREAS OF STRENGTH

. Strong communication skills.

. Analytical problem solver.

. Skilled in budget analysis.

. Time management skills.

. Driven to learn and apply new ideas.

. Highly professional.

. Excellent ability to gather and analyze statistical data and generate

reports.

. Great knowledge of general accounting principles.

. Exceptional record maintenance skills.

. Bilingual: English/Spanish

. Complete command of:

. Excel, Word and Power Point

. QuickBooks and Peachtree

. Timberline, Primavera and Builder MT

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