Customer Service Sales
Resume:
Kristina Stefanov
Phoenix Arizona 85031
abmxzf@r.postjobfree.com
Attn, Human Resources Dept:
I am writing with respect for the position opening with Gannett for Business Sales Analyst. I respond, because it is my
sincere desire to bring to your company my corporate experiences, as well as to apply the knowledge received from my
graduate studies.
I have been pursuing my MBA at the University of Pittsburgh's Katz School of Business. I concluded my studies at
Slippery Rock University in May 2008; where, I maintained a 4.0/3.7 Q.P.A. in my two majors. I believe it is worth noting
that, not only have I maintained this level of academic success, I did so while living independently, and working full-time,
being my only source of income, as I pursued my goals and dreams. This experience has taught me volumes about using
my own energy in an efficient and conservative manner. .
My employment experience as an Accounting Support Specialist has given me the opportunity to assess and evaluate
system functions to maximize business output. The communications company for which I worked started as cable, yet
branches out to internet, phone, security systems and real estate. I helped maintained the JD Edwards Financial System
that wove them all together. This enabled me to apply my some of my graduate work in “Strategies and Environments”. I
feel that open and cross communication is very important between departments for any organization to run smoothly. I
also would provide my support across various business divisions held within the company. I was able to go from helping
develop a more streamlined fleet management system to giving advice in the inventory management division for the
security systems sector. I was also a part of the team that implemented a new banking procedure for the accounts
payable department effectively saving an estimated $400,000 in interest alone in the first year.
As a Corporate Trust Administrator at The Bank of New York Mellon’s global structured finance division I was responsible
to account for cash flows statements comprised of cash movements summing to approximately $15 million in income
receipts daily. I produced daily and monthly reports for clients with whom I’ve built relationships, in New York, Boston, and
also internationally.
One of the primary focuses with this position was also being able to establish and maintain relationships with these
clients, which I did successfully, gaining from them a strong level of trust. I also settled trades in foreign currency on a
daily basis, therefore entrusting in me to wire large sums of money to the appropriate parties. The focus and precision,
with which I handled my portfolios for some of the bank’s most high profile clients, is a skill that has been strongly
developed. This experience, in a high-stress, time-sensitive environment helped to build my pressure-based, critical and
analytical thinking.
However, my true passion is in analysis and forecasting and I couldn’t fathom joining a more intriguing company than
Gannett. I believe my years of corporate experience, as well as my graduate work in Strategy & Environments and my
high-spirited, personable client services ability blend to be the perfect mix for this multi-faceted position. I understand the
breadth in which this company operates and the impact it has upon our economy, as the global economy continues to
grow. To participate in this growth, as an employee of Gannett, would be most exciting.
Thank you for the time and effort you have taken to review my qualifications. Upon your review, I will make myself
available at your earliest convenience.
Respectfully Submitted
Kristina A. Stefanov
Kristina Stefanov 4337 N. 53rd Ln
Phoenix, Arizona 85031
abmxzf@r.postjobfree.com
Summary of Qualifications:
Can easily analyze and evaluate to report on system functionalities
Effectively communicates interdepartmentally to maximize productivity
Strong work ethic and integrity; prioritizes to promptly meet deadlines
Able to motivate and train co-workers on work processes and procedures.
Superb critical and analytical thinking ability that is cost effective and meets business requirements
Flexible, works effectively in team environments as well as individually
Great client retention and satisfaction abilities
Spirited disposition to bring together, and lead dynamic teams for maximum output
University of Pittsburgh January 2009-Aug 2009
Katz School of Business
Masters in Business Administration
Major: Strategy and Environments
GPA: 3.5
Slippery Rock University May 2008
Bachelor of Science, Business Administration
Majors: Finance and Economics
Major GPA’s: 4.0/3.7
Work Experience
Accounting Systems Specialist July 2009- Jan 2010
Armstrong Group of Companies Butler, PA
• Maintained and supported the JD Edwards Financial Accounting System
• Interpreted the business processes and reporting needs within the companies to identified the gaps in system productivity
• Set up new employee’s on the JD Edwards Systems
• Aided in researching and testing of new functionality in IT development test environments
Corporate Trust Administrator June 2008-May 2009
The Bank of New York Mellon Pittsburgh, Pa
• Responsible for the management of global corporate trust account portfolios
• Prepared and delivered daily and monthly financial reports to determine and reflect net present value of components for each fund
• Managed the operation and administration of my clients’ funds whiling maintaining the highest standards of ethics and integrity
• Handled all cash and asset management activities; including monitoring globally incoming funds, and reconciling out-of-bank assets
• Worked with several separate divisions within the bank to implement orders for daily investments regarding the portfolios and settled
domestic and international trades
• Organized and prepared all backup for client audit requests, meeting internal and S.E.C. standards
Customer Service Rep; Troubleshooting Specialist July 2004-May 2008
Armstrong Cable Co. Butler, PA
• Consistently communicated with customers to examine and resolve equipment failures
• Amicably reconciled sales and account disputes with customers
• Mentored and coached new hire customer service reps, keeping updated on newest technologies as equipment came to market
• Reported trends of area wide equipment and service failures with the Network Operations Center and various local offices
• Developed and presented internal training modules for new equipment
• Sold the “Armstrong services” to many customers, more importantly always following up to make sure they were satisfied.
Computer Skills: JD Edwards & all Microsoft windows environments; Word, Excel, Outlook, PowerPoint, Lotus notes.
Activities:
Volunteer- VA Hospital and Butler County Humane Society
Relay for Life- Armstrong Cable
John Hoffman Bank of New York Mellon Supervisor 412-***-****
Steven Barilla Bank of New York Mellon Relationship Manager 412-***-****
Marcie Toomey Armstrong Cable Supervisor 724-***-****
Contact this candidate