Project Manager

Extensive experience in Information Technology and Project Management

across multiple technical platforms for over 16 years. Highly motivated

project manager offers over 27 years of successful application development

and implementation experience, including 24/7 production support for

Fortune 500, government, healthcare, and university clientele directing

efforts that impacted in excess of 2 million workers in the U.S. and Canada

using a virtual team of professionals. Provide a solid proficiency in

coordination of administrative functions in support of multi-million dollar

budgets with unwavering focus on organizational goals. Proven track record

developing and aligning virtual and on-site teams to lead extensive and

complex projects including financial management, Healthcare EDI/HIPAA ASC

X12, COBRA, and health benefits processing including clients like Johns

Hopkins, Cleveland Clinic, HealthEast Care Systems, and Mayo Clinic. Five

years experience in direct patient care in hospital and ambulatory care

environments. Member HIMSS with Health Informatics Training certificate

and Denver Local Chapter President of ASHIM (American Society of Health

Informatics Managers).

Core Qualifications

. Tailored Application Solutions Development

. Multi-million dollar budget administration

. Manage multiple priorities

. Strong Customer Focus

. Effective communicator at all organizational levels

. Five years direct patient care experience

. Staff development and motivation

. Accomplished spokesperson

. Human Resource Management/Payroll

. Financial Systems

. International Event Planning

. Multiple levels of patient record experience

. Strong experience MS Project, Visio, Excel, MS Office

Patient Care Experience

U. S. Navy, Honorable Discharge, Hospital Corpsman, 1974 to 1978.

. Worked 2 years in emergency room at Camp Pendleton Marine Corp Base

providing patient care including drawing blood, starting IV's,

administering injections, minor surgery suturing and wound care, giving

EKG's, ambulance attendant and driver and shift lead corpsman.

. Worked 19 months Taipei, Taiwan Hospital as lead on 17 bed ward including

after surgical care, infectious diseases, OB labor and delivery and

newborn nursery including 4 months in outpatient clinic providing

immunizations, attending doctor examinations, and keeping patient

records.

Dodge County Home for Elderly, Certified Nurses Aide, 1973 to 1974

. Worked geriatric care infirmary including administration of patient

records.

Information Technology Experience

GWC & Associates, LLC, Cheyenne, WY

Consultant 2009-

present

Provide website design and development expertise to small businesses. As

a member of HIMSS, attend ARRA webinars, Advocacy conference, and

obtained HIMSS's Health Informatics Training certificate. For 2010,

President local chapter of ASHIM, member CCTSI.

Integral Systems, Inc., Carol Stream, IL

Sr. VP of Client Relations and Product Support

2001-2009

Managed application software development, client relations, help desk

support, compliance research and analysis, and IT infrastructure for

Human Resource Management software development company using virtual team

of professionals. Delivered releases of product versions including web-

enabled COBOL-based mainframe and JAVA server applications, both

environments using JavaScript, HTML, XML, relational databases with

business intelligence system support to Fortune 500, healthcare,

government, and university clientele. Led a variety of initiatives to

modernize software products and provide best of class software and

service delivery to blue chip clients.

Provided direction and monitored project process through all life cycle

phases for product enhancement . Created project plans using Microsoft

Project for product development based on client priorities feedback,

statutory and regulatory requirements including HIPAA, COBRA, VETS, EEO

Reporting including ASC X12 transactions.

Provided budget projections and monitored expenditures to within budget

for the department. Reviewed and contributed content to client and

vendor contracts. Maintained targeted staffing levels and developed

motivated, high-performing professional throughout assignments, defining

staff development plans, and conducting performance reviews. Used MS

Office including Word, Excel, Visio, Outlook, and Powerpoint for

communication and presentations to all levels of management.

Led event planning for annual international client conference developing

event activities and entertainment, set time schedules, monitored budget,

produce marketing materials, and presented product vision communication

and training. Managed Integral publications including monthly

newsletter and provided technical copy for marketing materials using HTML

emails.

Implemented call reporting to monitor open client calls leading to

reducing open calls by 90%. Wrote business proposals to obtain funding

to improve Customer Relations Management Systems and managed project for

implementation of upgraded and new CRM systems.

State of New Mexico, Santa Fe, NM

Information Systems Manager II & III

1997 - 2001

Managed projects for maintenance upgrades and enhancements to Human

Resource Management System. Turned around failed Y2K project for this

system starting January 1999. Reorganized and delivered the project by

August 1999 while being monitored by third party Y2K auditor. Used the

project to reorganize development environment, tighten and correct

security issues from failed security audit, implement and test Disaster

Recovery Plan, and automate manual operations providing better use of

staff. Project plans were developed and monitored using Microsoft

Project. Other projects included designing and implementing call

tracking system for help desk and evaluating software for add-on products

including reporting tools and benefit management system.

Directed systems analysts, technicians, and supervisors/project leaders

and help desk team, including contractors and state personnel including

performance evaluations and training development plans for state

employees, interviewing state and contractor personnel, contract

administration.

Administered multi-million dollar budget for the HRMS unit. Budget was

separate line item enacted by the State's legislature and had its own

Performance Criteria evaluated by the State Legislature. Sought out

interested users to contribute funds from their budgets to hire

contractors and implement cost and time saving enhancements in the

system.

Assigned as Deputy Project Manager on the State's Technical Team for the

second implementation project of the new Child Support System after first

implementation failure. Created and adhered to

project schedules using MS Project, created estimates, managed the new

system's testing and support, coordinated interface testing with over 32

systems belonging to state and federal agencies and third party

processors, and managed successful new system production implementation

and production support, supported the legacy system transition including

data clean-up, continuing legacy system programming support and shutdown.

These tasks were completed successfully and on-time, avoiding payment of

multi-million dollar penalties for federal non-compliance.

Managed projects for the State's legacy Child Support System, reducing

processing costs by 15%, providing 25% more online time, automating

manual operations tasks, permanently fixing recurring production

problems, and providing ad hoc reporting to support data clean up

activities and statistical information to the State Legislature.

More work experience available upon request.

Education / Seminars & Training

Texas A & M at Corpus Christi, TX. B.B.A./Computer Applications, 1982,

Highest Honors, GPA 3.91

Del Mar College at Corpus Christi, TX, A.A. Business, 1980, Summa Cum

Laude, GPA 4.0, Phi Theta Kappa

Object Oriented Analysis and Design using UML, Denver, CO

Advanced Object Oriented Analysis and Design using UML and Patterns,

Denver, CO

HTML, Advanced HTML, CSS, CGI and Perl, JavaScript, Denver, CO

Dale Carnegie Course, Loveland, CO

Dreamweaver Web Development Training, online Lynda.com

HIMSS HIT certificate course, online HIMSS

Honors / Awards

Certificate of Appreciate for Child Support Project Implementation,

Governor of New Mexico

Letter of Appreciation for Child Support Data Cleanup activity, Human

Services Department Secretary

Letter of Appreciation for Food Stamp EBT card implementation, Human

Services Department Secretary

BDM Excellence Award for Food Stamp EBT card implementation, BDM Inc.

JCP Team Award for Excellence for DB2 project with fewest QA errors for

retail store system and successful multiple project implementation for 24

store groups in 4 data centers, JCPenney, Inc.

Exceptional Service Commendation in Emergency Room, Camp Pendleton

Hospital, US Navy

Summa Cum Laude Del Mar College, Member Phi Theta Kappa

Highest Honors and Deans List every semester Texas A & M, Corpus Christi,

TX

References available upon request.

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