Engineer Customer Service

ANDREW N. JAMES

**** ***** ****** ***., #*** . Colorado Springs, CO 80905

[719] 466-3126

***********@*******.***

Microsoft Certified System Engineer, Microsoft Certified Technology

Specialist,

Certified Netware Engineer, VMware Certified Professional

QUALIFICATION Senior Microsoft architect and Microsoft Exchange expert

PROFILE experienced in Windows NT through 2008 server, MS SQL

Server 6.5 through 2005, MS IIS, DNS, ISA, DHCP, Blackberry

Enterprise Server, Wireless WAP & routers, VPN technology,

Network Security, Project Management, Active Directory, MS

Exchange Server 5.5 through 2007, RightFax Server, routers,

switches, and firewalls, VLAN technology, attached/network

storage (NAS & SAN).

Stellar performer experienced in system and network

architecture, analysis and administration. Effective

problem solver with proven ability to achieve objectives

while providing highest level of customer service. Mission

driven team player able to manage, direct, and complete

assignments within established time lines and budgets

without sacrificing quality.

CERTIFICATIONS Microsoft Certified System Engineer (MCSE)

Microsoft Certified Technology Specialist (MCTS)

Windows Server 2008

Exchange Server 2007

Certified Netware Engineer (CNE)

VMware Certified Professional (VCP)

WORK HISTORY Contracting/Consulting, Colorado Springs & Denver, CO

2004 - present

Assisted Red Robin Restaurants in Englewood, Colorado in

migration from Exchange 2003 to Exchange 2007.

Assisted Par Pharmaceuticals in Woodcliff Lake, NY, and

Mallory Alexander in Memphis, Tennessee in migration from

Lotus Notes to Exchange 2007.

Served as Microsoft Exchange Messaging Engineer at Hewlett

Packard in Colorado Springs managing and configuring MS

Exchange Server 2000 and 2003 enterprise level for 5 major

customer accounts with an approximate user base of 500,000.

SourceCorp, Englewood, CO 2000 -

2004

Server/Network Engineer - Regional Network Manager

Managed support, network and server teams in Englewood,

Phoenix, Burbank, Chicago, Nashville, and Kansas City, KS.

Designed and implemented a single tree active directory

infrastructure interconnected between all sites.

Upgraded all sites with MS Exchange 5.5 to Exchange 2000.

Created a single NT domain architecture across all sites in

preparation for Active Directory.

Developed a WINS structure for corporation later converted

to DNS with the inception of Active Directory.

Implemented NAS technology for two sites utilizing ProComm

and NetApp products.

Developed a server monitoring solution and other monitoring

tools to correct network/server access problems.

Maintained FTP and websites; procured servers, PC's and

printers.

ANDREW N. JAMES

WORK HISTORY continued

Certus Corporation, Englewood, CO 1999 - 2000

Systems Engineer

Primary NT Systems Administrator/Engineer for 30+ HP LH3

and LH4 servers (450 users) with responsibility for user,

group, and overall network access.

Built and maintained NT servers, configured server software

and hardware, monitored servers for hardware performance

and upgraded hardware as needed.

Redesigned NT multiple master domain structure to single

domain structure.

Developed an across-the-wire backup solution using HP's DLT

technology.

Implemented security measures including syskey and

passfilt.

Built, configured, and maintained a MS DNS server.

Worked with Web developers using IIS 4.0 to develop a

virtual workplace.

Created Distributed File System allowing multiple shared

directories across numerous servers accessed by a single

share.

Electronic Data Systems-StorageTek Account, Louisville, CO

1996 - 1999

NT Server Manager

Built and maintained NT servers, configured server software

and hardware.

Member of team engaged in developing a 14-server Citrix

Metaframe farm primarily used for UNIX customers to gain

access to needed MS products and MS Exchange e-mails.

Monitored data backups and implemented restores as

necessary.

Assisted in the development of the directory access

hierarchy.

Ensured user, group and overall network access.

Transitioned MS Exchange 4.0 servers to MS Exchange 5.5.

Spearheaded the consolidation of file and print server

replacement of old legacy printers.

Received "Service with a Twist" award for StorageTek

printer/server consolidation.

EDUCATION A.A.S. Petroleum Technology - Northwestern Community

College, Rangely, CO

Dean's List

Coursework in Petroleum Engineering - Colorado School of

Mines, Golden, CO

Coursework in Geology - Western State College, Gunnison, CO

Study in Mathematics with emphasis in Calculus - Red Rocks

Community College

Lakewood, CO & Metro State College, Denver, CO

Technical training in Cisco, Novell Netware, Microsoft &

Citrix

Red Rocks Community College, Lakewood, CO

Available for immediate interview

Geographic Preference: Colorado Front Range

Very willing and interested in traveling as a Field Engineer

Contact this candidate