Customer Service Sales

ROBERT D. SHINGLER

**** ******** ****, ******* ******, Georgia 30542 ? 404-***-**** ?

*********@*******.***

TECHNOLOGY INDUSTRY EXECUTIVE

Global Financial and Operations Experience in Leading Mid-market/Large

Enterprises & New Venture Start -Ups

Broad experience as President or CEO of five different international and

domestic companies in technology and technology services industries.

Recognized for expertise in quickly summing up a business - its strategy,

model, financials, technology and competitive position - then outlining the

right methods and building the right teams to accelerate top and bottom-

line success. Passionate leader for technology, software and services

ventures excelling in the delivery of B to B products and services. MBA in

Finance with over 20 years of P&L and M&A/investment experience.

Significant international operating experience as a four year expatriate.

Entrepreneur with strong leadership skills. Well-rounded blend of

strategic, operating, marketing and financial skills.

PROFESSIONAL EXPERIENCE

KMJ PARTNERS LLC, Atlanta GA 2008 to Present

Business Advisory & Executive Management Venture Specializing In M&A, Start-

Up/Growth, & Turnaround Leadership 2003-2005

Managing Director

Capitalized on 20+ years of corporate expertise in entrepreneurial

leadership, M&A and investment related activities, and Fortune 500

executive management to form a small business offering business strategy

and management services to investors and business leaders of start-

up/emerging and growth/M&A oriented companies.

Notable Achievements:

. Developed strategic alliances with private equity firms with

current/potential investments in technology-driven service companies

providing business case analysis, due diligence, management and

advisory services

. Served in an advisory capacity to provide companies guidance in

executing value maximizing strategies.

. Provided advisory services to CEO's looking for a fresh perspective to

take their business to the next level of success.

. Retained full time in 2004 by private equity firm Arcapita to develop

a business case and successful bid for Cypress Communications. Led the

company for two years through a successful turnaround and technology

deployment, re-establishing KMJ Partners in 2008.

CYPRESS COMMUNICATIONS, INC., Atlanta, GA 2005 to 2007

$75M voice and data communications provider with 350 employees serving 29

Tier I markets coast to coast. Provides TDM and sophisticated Voice over

IP communications through next generation national network purpose built to

deliver high quality VoIP services. Fully managed communications services

nationwide to 7,500 businesses with over 75,000 users in 1200+ office

buildings. Owned by private equity firm Arcapita following public to

private transaction in June 2005.

President & CEO

Retained by Arcapita in August 2004 to evaluate and develop a bid for the

company, which had been in decline for over two years. Developed plan to

grow the business from legacy shared PBX service to commercial office

buildings through transition to next generation VoIP services.

Successfully bid for the business in November 2004 and after necessary

governmental approvals closed the transaction and took over as CEO in June

2005.

Notable Achievements:

. Doubled sales in first six months, resulting in a stable revenue base

in 2006 following 7% declines in 2004 and 2005.

. Implemented network cost reduction programs, improving gross margins

from 56% in 2004 to 65% in 2007.

. Doubled cash profits (EBITDA) from core business from $8m in 2005 to

$16m in 2007.

. Implemented "profitable growth" strategy - invested increased cash

flow from core business to build staff and network utilized in new

VoIP business while maintaining overall levels of profitability for

the consolidated entity.

. Built national Voice over IP network to interconnect all markets,

previously operated as "islands".

. Built and staffed new Network Operations Center, Network Engineering

and Technical Support teams through recruitment of more than 50 highly

sought after VoIP engineering and technology professionals.

. Recognized by the Atlanta Telecom Professionals organization with

their 2006 Leadership Award

. Cypress Communications was voted #17 of the top 40 places to work in

Atlanta by Atlanta Magazine for 2007

BROADWING COMMUNICATIONS, INC., Austin, TX 2002 to 2003

$900M, 18,700-mile US fiber optic network with 1500 employees located

nationwide. Integrated voice, data and internet services to enterprise,

wholesale & consumer markets. Formerly IXC & Cincinnati Bell subsidiary,

sold to Corvis Corporation in 2003, and purchased/consolidated into Level 3

Communications in 2006.

President

Successfully turned around a $350M long distance voice business in just six

months. Based on performance, was asked to present an alternative

corporate restructuring plan for the entire business to the Board of

Directors in lieu of bankruptcy considerations. Earned promotion and moved

to Austin to lead an aggressive turnaround that would stabilize revenue,

reduce expenses and bring company to cash flow break-even within six months

in a highly competitive market.

Notable Achievements:

. Spearheaded the successful turnaround of a $900M+ company 50% faster

and at 50% the cost investment advisors predicted. Reduced cash burn

rate by 80%+ and reversed $200M in annual losses to break-even in six

months.

. Grew National Account business 43% in just six months.

. Aggressively reduced overall cost of service by grooming the network,

eliminating unnecessary circuits and more efficient routing of

traffic. Achieved sustainable, recurring cost savings of over $11M

per month.

. Refocused field sales efforts on the largest of opportunities, reduced

sales/support headcount 40% and shifted small account management to a

lower cost call center model. Maintained revenue while cutting SG&A

$80M and improved service response times by 65%.

. Preserved a high-value business and sustained operations in a volatile

market, resulting in an unsolicited acquisition offer and sale of the

company. Successfully transitioned business to new ownership in June

2003.

ALBION CONNECT, INC., Atlanta, GA 2000 to 2001

Emerging software provider of operating & support systems; Spin-off of

Albion International, a global systems integrator.

Chairman & Chief Executive Officer

Retained by owners to raise capital and restructure a $30M fledgling

technology company hit hard by market downturn. Provided strategic

direction and management oversight to 35 software developers, sales and

support personnel.

Notable Achievements:

. Revamped the product strategy, business case and the management team,

positioning Albion as an attractive candidate to secure $10-$15M

Series B funding. Led presentations and received interest from six

well-known VC firms.

. Raised $1M bridge loan, initiated actions to conserve cash flow and

placed company in a holding pattern.

. Continued development and maintenance of core product and existing

customers despite cutting overhead by 60%+.

BELLSOUTH CORPORATION

1983 - 2000

$80B corporation with 44M+ customers in the US and 16 countries. Acquired

by AT&T in 2006

President, Steadfast.net, Atlanta, GA & Austin, TX (1998 to 2000)

Start-up provider of high speed internet services using Digital Subscriber

Line (DSL) technology; BellSouth Venture Capital investment.

Developed a business case and received funding to launch a new

Internet/voice venture, SteadFast.net that would allow BellSouth to expand

outside its regional territory. Created a national infrastructure for low

cost on-line provisioning, billing, customer service and network

operations.

Notable Achievements:

. Won $8M seed capital from BellSouth's VC investment program to fund a

beta test. In six months, created and launched a complete business

and technology platform that became an immediate competitor to well-

established ISPs.

. Negotiated the sale of the business to a New York-based company after

a shift of BellSouth's vision and strategy. Facilitated the shutdown

of the business after transaction failed to close due to softening

capital markets.

. Lowered customer acquisition and support costs by 35% compared to

competitors by deploying true online marketing, provisioning, billing,

payment, customer service and account management tools.

. Completed more installations in six weeks than BellSouth accomplished

in six months of trials and two months of operation.

Executive Vice President & Deputy CEO / Board Member - SONOFON A/S,

Copenhagen, Denmark (1994 to 1998)

$4B national wireless carrier and minority investment of BellSouth

Corporation.

Appointed to the Board to oversee BellSouth's 29% investment. Became

actively involved in the business turnaround and transition to a full-

service provider. Facilitated business reorganization, relocating corporate

HQ, hiring senior staff, and recruiting a talented marketing team to

accelerate growth and move the business toward profitability. Promoted to

Deputy CEO and the only American in a 1000+ employee organization.

Notable Achievements:

. Negotiated $100M buyout of minority partners to increase BellSouth's

ownership to 46.5%

. Led Sonofon through an aggressive turnaround and first year of

profitable operation since its inception. Delivered consolidated net

income of $34M in 1997 compared to $40M loss in 1996.

. Realigned the business around the rapid development of new technology.

Introduced new products that pushed Sonofon's market value from $500M

to $4B in four years.

. Increased cumulative market share from 18% to 38%, gaining more

customers in 18 months than in prior three years.

. Restructured international long distance agreements, cutting cost of

service 50% for $18M+ in savings in 1997.

. Led successful government lobby, accelerating deregulation and

competition against the Tele Denmark monopoly.

General Manager, BellSouth Denmark Inc. - BELLSOUTH EUROPE, Brussels,

Belgium (1994 to 1996)

Holding company owned by BellSouth Europe responsible for business

development and management of operations in Scandinavia

Director, Financial & Business Planning - BELLSOUTH INTERNATIONAL, Atlanta,

GA (1993 to 1994)

$3B newly formed enterprise overseeing 12 partnerships in 10 countries with

Europe accounting for 40%.

Recruited into the international organization as the ad hoc CFO and

BellSouth's front man representing minority financial interests in 12

partnerships in 10 countries. Accepted an expatriate assignment to provide

operational support for start-ups in Denmark, France and Germany and others

expected in Spain, Italy, France and the Netherlands. Worked with

shareholders and company management to set direction and benchmarks for

revenue, profit and operating performance.

Notable Achievements:

. Appointed to New Zealand, Argentina and Venezuela Boards, and to

Germany and Denmark executive committees.

. Rationalized investments in France by negotiating sale of two

shareholdings to position for joint venture expansion.

Director, Financial, Business Planning & M&A - BELLSOUTH ENTERPRISES,

Atlanta, GA (1983 to 1993)

Bellsouth Enterprises was a holding company for global subsidiaries in

Cellular, Paging, Mobile Data, Long Distance, Advertising, Publishing and

Cable TV.

Charter employee in newly established BellSouth on fast-track promotion

from Treasury to Investments and Mergers & Acquisitions. Joined BellSouth

Enterprises to analyze and support non-regulated ventures worldwide.

Assessed revenue, profit and cash flow, benchmarked competitive performance

and adjusted budgets/projections based on market trends.

Notable Achievements:

. Justified investments that would accelerate the top line without

adversely affecting BellSouth's bottom-line. Led to continued

investments, which fueled BellSouth's four-year earnings growth from

1995 to 1999.

. Prepared business cases and due diligence. Advised Chairman/Vice

Chairman on valuation, earnings potential and/or strategic fit of

acquisitions in telecom equipment, systems integration, software and

printing.

. Implemented an active trading program for BellSouth's $1B fund of

taxable and tax-free money market securities. Delivered a 22% return

increase vs. 7% market improvement resulting in $10M added income

while in role of Investment Manager.

. Instituted a new approach for measuring subsidiary performance, which

replaced the previous system of accounting variance analysis and

resulted in resource allocation to value creators for the company.

. Designed a unique one-page summary of key operating indicators,

comparing actual/forecast performance to budget.

. Created a standard platform for reporting on 10 distinctly different

business units.

. Provided cost of capital analysis and expert testimony to FCC gaining

favorable access charges for BellSouth.

EARLY EXPERIENCE - Student Engineer with South Central Bell Telephone while

completing undergraduate degree. Gained experience in Data Center

Operations, Billing, Collections and Customer Service with Southern Bell

Telephone.

EDUCATION

MBA, Finance - Georgia State University, 1987

BS, Business / Computer Science - Vanderbilt University, 1980

PERSONAL

Avid sailor/racer and winner of numerous local and regional regattas

FAA Commercial Pilot's license - single & multi engine rating with

instrument privileges

3 children - 21 year old daughter and two sons 15 and 17

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