Manager Customer Service

KAY ALLEN

**** ********** ***** . *******, ** ***34 . 404-***-**** .

***.**********@*****.***

CONSUMER EDUCATION Manager-SR. Recruiting Manager

Strategic Market Planning / New Market Penetration / Team Building &

Management

Self-motivated, goal-oriented, professional with a proven record of

accomplishment in planning and leading comprehensive marketing strategies

in order to support business goals and objectives. Demonstrate success

driving growth in targeted markets through implementation of key projects.

Solid leadership skills; able to build and guide top-performing teams.

Adept at communicating with management, vendors, and internal departments

to coordinate overall marketing efforts. Recognized for exceptional

achievement and the ability to create trust and build lasting business

relationships.

Professional Experience

NEW HORIZONS TECHNOLOGY LEARNING CENTER- 2009-Present

Consumer Education Manager

Advise and consult potential candidates to enhance their skills in the

Information Technology field to gain certifications and expertise in

Microsoft, Unix/Linux, CompTIA, and Cisco. Decision-maker of Consumer

Education team and for the admissions process which consist of registering

students, seeking and assisting in financial aid options, creating

schedules, and timeline for completion. Develop and manage events that

consist of orientation, vendor relations meetings and events that deal

directly with Career Placement Services. Implement new processes and

procedures within the Consumer department that involve billing, marketing

events and relations with State and Federal funding agencies.

Selected Contributions:

V Consistently exceed team quota on a monthly basis

V Created alliance with New Horizons and GA Workforce offices to assist

in GA WorkReady Testing and Action Response meetings for companies

experiencing massive lay-offs.

CHASE ACCOUNTING - 2008

Executive Recruiter/Business Development Manager

Develop and manage strategic account plans that drive retention,

penetration, profitability and growth of existing and new accounts in

assigned portfolio. Drive wing-to-wing sales process including customer

prospecting, lead generation, making sales calls, analyzing data, preparing

proposals, negotiating price or other terms, and coordinating on boarding

and ongoing relationships with customers. Communicate with customers,

management, internal departments, and vendors to coordinate overall

marketing effort in accordance with corporate goals. Locate qualified

candidates for open positions. Present job opportunities to qualified

Accounting candidates and negotiate contract terms. Screen potential

consultants through in-house interviews. Perform reference checks, exit

interviews and other background verifications for all candidates.

Selected Contributions:

V Overall average of 125% YTD Quota

V Revised business plan to provide existing services to new markets

in SE Region

ROBERT HALF INTERNATIONAL - 2006-2008

Senior Recruiting Manager/Marketing Manager

Responsible for selling professional accounting services to perspective

clients, while building existing client relationships. Conduct client

meetings and participate in networking events. Consult with clients on

industry trends, business initiatives and salary guidelines within specific

markets. Recruit and interview applicants, consult candidates on industry

trends and place candidates on assignments. Define strategy for and

develop, execute, and manage comprehensive marketing plan encompassing

integrated marketing initiatives designed to penetrate and grow targeted

markets.

Selected Contributions:

V Managed up to 45+ employees at a time on multiple job assignments

V Maintained relationships with 200+ clients on a weekly basis

V Recruited and interviewed hundreds of candidates inhibiting their

ability to represent RHI on job assignments

V Successfully maintained and increased client base by designing and

implementing strategic customer-retention projects

ENTERPRISE RENT-A-CAR - 2003-2006

Branch Manager/Marketing Manager

Develop long-lasting relationships with key business decision makers.

Mentor, train, recruit and develop staff. Inventory control: consisting of

managing and deploying a fleet of vehicles in the most efficient and cost

effective manner possible. Generate and monitor profits and losses.

Effectively communicate, influence and interact with all types of

customers, vendors and co-workers. Manage customer satisfaction through

proactive customer service plan created to retain existing clients.

Selected Contributions:

V # 1 ranked salesperson in the region out of 175 employees in Jun.

'05, Jul. '05

V Top Performer Club waiver sales; Mar. '05, Apr. '05, May '05,

Jun.'05, & Jul.'05

V Set Branch milestone by eliminating debt and posting 65% increase

in Operating Profit

V Consistently performed in the top 5% of the region

Education & Credentials

Bachelor of Science, Biology, 2003 ( Tuskegee University

M.B.A, Marketing, 2007 ( American Intercontinental University (3.9 GPA)

Nonpublic Institutional Agent, 2009 ( Nonpublic Postsecondary Education

Commission

Certificates of Completion:

A+ Essentials

A+ IT Technician

CSE (Cisco Sales Expert)

Excel (Levels 1, 2, 3)

Time Management

Software:

MS Office 2007, Sharepoint, Goldmine, Training Partner, Micro J, VISION,

Netscape, RALPH

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