Sales Customer Service
Resume:
CHRISTOPHER A. RAWLISON
*** ******* ******, ********, ** 12550
PHONE: 845-***-**** EMAIL: ******************@*****.***
WORK EXPERIENCE:
IBM Business Continuity and Resiliency Services: 300 Long Meadow Rd.,
Sterling Forest, NY 845-***-****
Staff, BCRS WorldWide Team: March 2009 - June 2009
Employed as a contractor through Manpower, Inc. Coordinated the
collection and updating of site information for 153 BCRS sites in 50
countries worldwide. Audited site data and communicated deficiencies and
errors with site representatives as well as preparing weekly progress
reports for the BCRS Global team. Developed tools for auditing and
reporting of project progress.
Customer Administration Desk Team Lead : October 2008 - March 2009
Employed as a contractor through Manpower, Inc. Supervised a team of
12 individuals whose responsibilities are outlined in the position below.
Supervisory responsibilities included assigning and tracking tasks and
the progress thereof, scheduling, setting training schedules and
coordinating CA functions with the rest of customer support staff.
Personally responsible for revising the CA Operations Manual as well as
creating an electronic reservation tracking system for assets under the
control of the Customer Administrator Desk.
Customer Administrator: August 2007 - September 2008
Employed as a contractor through Manpower, Inc. Responsibilities
included answering multi-line phones and directing calls, taking disaster
alert and declaration calls, updating databases on customer disaster
declarations and access for on-site customer testing and recovery
activities as necessary, set up and maintenance of client testing suites,
client check in, check out and receipt of client loaner cellular phones,
escorting clients to testing suites, fulfillment of client special
requests, as well as assisting on site staff as necessary, including
scheduling and tracking appointments, conference calls, schedules and
travel for IBM staff.
Ramapo Catskill Library System: 619 Route 17M, Middletown, NY
Automated Systems Technician: February 2008 - April 2008
Responsible for maintaining and monitoring backup server for ILS,
back office applications and end users, monitoring and ensuring end user
anti-virus updates through Symantec management console, and updating
network maps. Also responsible for installation, trouble shooting, and
repairing end user PCs and network equipment in branch libraries.
Lowe's Home Improvement: 1239 Route 300, Newburgh, NY
Customer Service Associate, Paint & Home Decor, Electrical May 2007 -
August 2007
Responsible for sales and installation coordination of tile, vinyl,
laminate and hardwood flooring and home decor products, preparing tinted
paints, giving customers technical advice on suitable paints, varnishes,
sealants, and adhesives and their proper application, display set up/take
down, shelf display resets and maintaining adequate stock levels in
displays, as well as special order sales in Home Decor and Electrical.
Home Depot, Inc.: 254 Larkin Dr, Harriman, NY
Sales Specialist, Flooring Department: December 2004 - March 2005
Sales Associate, Paint Department: September 2004 - December 2004,
March 2005 - July 2005
Responsible for sales and installation coordination of tile, vinyl,
laminate and hardwood flooring and home decor products, preparing tinted
paints, giving customers technical advice on suitable paints, varnishes,
sealants, and adhesives and their proper application, display set up/take
down, shelf display resets and maintaining adequate stock levels in
displays.
EDUCATION:
SUNY Orange: 115 South St, Middletown, NY 10940
Major: Humanities and Social Science, with concentration in history
Expected date of graduation: May 2011
GPA: 2.80, GPA within Major: 3.2
EXTRACURRICULAR ACTIVITIES:
SUNY Orange Student Senate (September 2000-January 2002, Secretary
from September 2000-May 2001)
SUNY Orange Student Representative to the Board of Trustees (June
2001-January 2002)
SKILLS:
Familiar with Microsoft Windows 95/98/Me/XP, Microsoft Word, Access,
Excel, PowerPoint, TCP/IP networking, as well as general PC hardware
problem diagnosis.
References are available upon request.
Contact this candidate