Human Resources Customer Service
Resume:
Brian K. Miller
Lindon, UT **042
*****.*.******@*****.***
Qualifications Dedicated HR professional with 18 years experience in
human resource management, operations, training and
business management. Skilled at handling multiple tasks and
projects simultaneously. Excellent communication skills,
both written and oral. Organized. Effective problem
solver.
Key Skills * HR Generalist Affairs * Legal
Issues & Compliance
* Benefits/Payroll Administration * Employee
Development & Training
* Staff Recruitment & Retention * HR Policies &
Procedures
Experience 2009-Present Macy's Department Store
Orem, UT
Seasonal Sales Associate
. Through the use of vendor and store product knowledge
tools, be familiar with merchandise and share this
information with customers.
. Know and use systems and procedures to enhance selling
efficiencies.
. Assist in maintaining merchandise presentation
standards; in particular a clean, neat, and easy to shop
environment.
. Be familiar with merchandise in back stock, and
continuously replenish the selling floor as needed.
2006-2008 Mission Development Inc.
Costa Mesa, CA
Director of Human Resources
. Manage a broad range of HR generalist functions
including recruiting, screening, hiring, orientation,
training and development, payroll administration (250+
employees), benefit and 401(k) enrollment and
administration, personnel file management and HR policy
development.
. Designed and administered company's first HRMS system
that provided a single-source, employee information
database used extensively by H.R. department.
. Process all new-hire, benefits, leave, termination and
payroll paperwork, ensuring 100% compliance with various
laws and regulatory mandates and serving as primary
contact person answering management/staff questions.
2002-2005 Senior Shops
Salt Lake City, UT
Human Resource Manager-Operations Manager
. Played a key role in ensuring the successful launch of
company. Structured and implemented programs and
policies in the areas of training, compensation
structures, benefits packages, incentives and new-
employee orientation.
. Identify needs within Personnel Department and place
necessary ads for individual positions that are vacant.
Process incoming applications, follow-up with potential
employees to schedule interviews, hiring and training.
. Wrote employee manual covering issues including
disciplinary procedures, code of conduct, FMLA policy
and benefits information.
. Introduced company's first formal performance review
program, creating a flexible and well-received tool that
was later adopted company-wide.
2000-2001 Utah State Board of Regents
Salt Lake City, UT
Director of Operations-Recruiter
. Plan and conduct staff and management development
training programs, including conducting needs
assessment, preparation of program objectives,
development of course materials and training aids,
delivering workshops and evaluating program
effectiveness.
. Revised job descriptions across all levels and 50+
categories. "Shadowed" and interviewed employees to
construct an accurate picture of the duties and skills
required for each position.
. Provide analysis of procedures and develop new ways to
improve quality of customer service for call center
staff members (350 employees). Handle all issues
relating to operation of LPP Service Center.
. Saved company thousands of dollars every month by
reducing reliance on employment agencies. Brought the
majority of formerly outsourced recruiting functions in-
house.
1996-2000 First Security Bank, N.A.
Salt Lake City, UT
Vice President of Operations
. File quarterly reports to Department of Education, daily
balancing of cancellations, payments and disbursements
and daily/monthly general ledger reconciliation.
. Present Higher Education training seminars to high
school aged young people and parents in Utah, New
Mexico, Arizona, Nevada, Wyoming, Washington and Oregon.
Education Bachelor of Science, School of Sociology, University of
Utah, Salt Lake City, UT
Certification Senior Professional in Human Resources-Capella
University
Training Human Resource Management Classes-Clemson University
. Management of E-Commerce
. Organizational Behavior & Human Resources Management
Management Classes-George Washington University
. Managing a Wide Variety of People
. Quality for Project Managers
. Managing Projects in Organizations
Developing Managerial Effectiveness-Babson School of
Executive Education
PC Training
. Microsoft Office ( Word, Excel, Power Point and Access)
. Oracle
. HRMS
Franklin Covey Time Management
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