Manager Management

J A M E S D E E D S

**** ********* ***. **, ***** Canton, OH 44720

330-***-**** (Res.) 330-***-**** (Cell) . *******@*********.***

HUMAN CAPITAL DEVELOPMENT

Human Resources executive with broad experience in supporting key business

strategies by leading and deploying an array of organizational, talent and

learning development initiatives and processes. Recognized as an

effective leader with a strong customer-centric focus who successfully

aligns development activities and interventions to business outcomes.

PROFESSIONAL EXPERIENCE

The Timken Company, Canton, OH

2006 - 2009

Leading world-wide provider of high precision alloy steel and bearing

applications to the friction management and power transmission markets with

28,000 employees and 2008 revenues of $5.8B.

Director, Global Talent Development

Directed a Global Talent Development (GTD) organization responsible for

developing and deploying a Talent Management Framework (TMF) that aligned

and integrated all enterprise-wide talent management and learning systems

and processes to drive business performance. GTD organization included

segments that established talent management methodologies and assessments,

managed Timken University operations and delivered organizational

development support and capabilities.

. Led the development and implementation of a global TMF, which is a

central component to Timken's talent management strategy. Positioned

the TMF to align and integrate all related systems, processes and

platforms (i.e. selection, performance management, succession

planning, leadership development etc.) to create a talent pipeline

critical to the enterprise. Incorporated a Leadership Pipeline Model,

which defines the various levels of leadership and their

corresponding standards of performance, as the foundational element

of the TMF. The TMF continues to drive improvements in assessing

talent and enhancing business and workforce planning.

. Provided the direction and process management for performance

management, succession planning, executive talent reviews and employee

assessment systems and practices. Drove the communications which

enabled global HR management and generalist resources to provide the

requisite support and expertise to leverage all talent management

systems and processes. Improved performance evaluation completion

rates from 75% to 90%.

. Launched Timken University (TU), an enterprise-wide platform to

deploy, track and measure learning and development activity across all

of Timken. TU was brought online in less than six months and initially

supported a global SAP deployment of 20,000 hours of training to 2,500

SAP end users for Phase II of the initiative. TU has achieved a 30%

reduction in learning administration costs and continues to realize

improvements in efficiencies in learning deployment globally.

. Influenced Senior HR executive team to define a global HR Strategic

Plan and facilitated its development and deployment to the HR

function. Directed the refinement of the HR mission/purpose and

collaborated with the HR leadership areas to develop the strategic

goals (3-5 year scope) and the related tactics to drive the goals.

Result has been an improved alignment and consistency in framing,

communicating and measuring HR deliverables.

Eaton Corporation, Cleveland, OH

2002 - 2006

Premier Diversified Industrial organization that manufactures products for

the Automotive, Truck, Electrical and Fluid Power markets with 2005

revenues of $11B.

Manager, Leadership Development Practices

Directed the development and deployment of global Leadership Development

Programs and Practices targeted to 20,000 plus professional, management and

leadership level associates. Partnered extensively with executives, HR

leadership, internal and external resources for strategy and program

deployment.

. Developed and managed the deployment of a leadership learning program

to support the implementation of Eaton's' global performance

management process. Program was deployed to over 3,400 managers, in

20 different countries, delivered in 9 languages. Established process

for managers to then cascade the key information to their individual

contributors, a population of 17,000.

James Deeds - p. 2

. Led improvements in leadership effectiveness by implementing an online

coaching and feedback assessment and also supported the redesign of

the leadership measurement segment of Eaton's' global employee

engagement survey. Approximately 8,000 employees utilized the

coaching instruments and data from employee survey drove action plans

for improving leadership capabilities.

. Defined the requirements for and co-developed a standardized Change

Management Model and methodology for improving change acceleration in

Eaton. Directed the initial team of change management practitioners

who applied the methodology to key business change initiatives.

. Deployed and managed a global New Employee and New Manager orientation

process targeted to 2,000 new hires to improve assimilation and

accelerate effectiveness of employees and managers.

General Electric Capital Corporation - GE Card Services, Canton, OH

1996 - 2002

Industry-leading provider of private label credit card services to over 350

major retailers, supporting 75MM cardholders.

Performance Development Manager, Client Relationship Management - Card

Services (GECS) 1999 - 2002

Provided performance, learning, leadership and organizational development

consulting and support for various operating units that improved

operational effectiveness and efficiencies.

. Conducted in-depth job task and performance analyses that were

utilized for organizational re-design, learning implementations and

performance improvements for business operating unit of 3,000

employees.

. Managed overall internal client relationships by functioning as

primary liaison between Performance Development organization and

several strategic U.S.-based and International (India) Collections

operations. Provided awareness and direction for all global client

groups to comply with all GE organizational processes for succession

planning, performance appraisals, 360 feedback systems, goal setting

and learning & development offerings.

. Facilitated wide range of internal GE and Leadership development

programs to senior and front line leaders with consistent outstanding

participant evaluations. Cross-trained India Performance Development

team in Leadership programs that resulted in programs being delivered

locally to ensure cost and cultural effectiveness for India

operations.

. Provided executive and management coaching support to several key high

potential leaders by utilizing highly structured facilitation and

coaching models and methodologies that increased retention and

organizational effectiveness.

Performance Development Manager, Implementation Services and Training

Systems, (GECS) 1997 - 1999

Established learning administration infrastructure that supported

operations and management development.

. Project Manager for a GE Capital-wide implementation of a state-of-the

art LAN and Web-based training administration system to support 40,000

plus global personnel in GE Capital. System was implemented within

project plan and budget largely by leveraging GE models for Six Sigma

quality and change management.

. Managed GE Card Services team that defined processes and procedures

for training system which allowed GECS to be the first GE Capital

business component to offer a WEB-based training administration and

reporting tool to employee base of 10, 000 personnel. Reduced

training administration and tracking costs by 25%.

Training Manager, GE Capital, Retailer Financial Services (RFS), 1996 -

1997

Managed all training and development activity for local and national call

center operations.

. Managed a training unit directly responsible for the design,

development and delivery of all training initiatives to effectively

support over 1,000 exempt and non-exempt collections call center

personnel.

. Executed the delivery of Process Improvement Team (PIT) training that

directly supported General Electric's Six Sigma quality business

processes. Local collections site was the first operation in GECS to

deliver Quality Awareness Training to 100% (approximately 1,000) of

local personnel.

. Led organizational re-design of Collections Skills and Management

training. Developed management and coaching component, job and

performance support aids, and consulted on modification of collections

performance management with Business and Human Resource leadership

teams. Reduced collections new hire training from 3 to 2 weeks.

Software AG of North America, Reston, VA

1990 - 1996

Major independent business systems software manufacturer with 1996 domestic

revenues of $130M.

. Manager, Education Services Operations and Administration, 1993 - 1996

. Manager, Internal Training Support Services, 1991 - 1993

Computer-Based Training Course Developer, 1990 - 1991

James Deeds - p. 3

EDUCATION

M.S. - Management for Organizational Effectiveness

Marymount University, Arlington, Virginia, 1994

Selected for membership in Delta Epsilon Sigma, a national honorary society

for graduate academic achievement.

B.S. - Secondary Education

Pennsylvania State University, University Park, Pennsylvania, 1983

CERTIFICATIONS

Eaton Business Excellence (EBE) Examiner Certification, 2004

Prosci Change Management Certification, 2004

Comprehensive organizational change management methodology based on the

ADKAR model

Advanced Leadership and Facilitation Network Certification, 2000

High-level group facilitation and executive coaching certification targeted

to Organization Development Specialists and Change Agents inside GE Capital

Corporation.

General Electric's Green Belt Quality Certification, 1999

Change Acceleration Process (CAP) Coaching, 1997

Change management process and methodology to drive acceptance of large

scale change initiatives inside GE.

Professional Certificate, Total Quality Management and Application,

December 1994

Awarded in conjunction with M.S. degree through Marymount University.

Instructor Certification: Targeted Management Program, Interactive

Management Program and Techniques for Empowered Work Force, Development

Dimensions International, 1993; Helping Others Succeed, Managing Personal

Growth, Blessing-White, Inc. 2003

Professional & Board memberships

American Society for Training and Development (ASTD)

International Society for Performance Improvement (ISPI)

Member, Industry Advisory Board, Kent State University, College of

Technology

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