Customer Service Sales

VANESSA KING

*** **** ** ******, ** ***** 630-***-****

*********@*******.***

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SUMMARY OF QUALIFICATIONS AND OBJECTIVE

Highly motivated, detail-oriented professional with over 20 years

experience in client relationship/retention, management, sales, customer

service, marketing and administration. I am in search of a unique career

role; one that will allow me to utilize my existing knowledge, experience,

skills and also provide me opportunity for new growth and development.

Skilled communicator with Strong Interpersonal Skills

Client Relationship Builder and Customer Retention/Service

Management Ability and Team Builder

Account Management and Reconciliation

Account Receivable/Payable, Credit/Collections, P & L

Financial/Reporting's

Expense Control and Statement Billings

Policies and Procedures, Staff Training and Development

PROFESSIONAL EXPERIENCE

Diamond Bank, FSB, Chicago, IL Aug 2007 - July 2008

Assistant Vice President of Consumer Lending

Maintained and managed the Banks $60

million loan portfolio.

Handled internal operating procedures and organizational

functions that promote sound internal controls to mitigate

regulatory, financial and operational risks related to loan

operations.

Implemented, communicated and enforced regulatory compliance and

auditing procedures

Managed financial reports which included accounts

receivable/payable month end reconciliation.

Ensured effective administration operations, policy and

procedures.

Worked closely with banks clientele to ensure retention and

growth.

Originated new loans through excellent customer service and

understanding client needs.

People's Choice Home Loans, Downers Grove, IL Feb 2006 - Aug

2007

Senior Account Executive/Sales Manager

Directed, managed, trained, coordinated and motivated the

marketing and sales team of 9.

Client relationship builder and generator of repeat business

through superior follow up.

Supported and retained client base with superior customer

service.

Prepared weekly/monthly sales reports for senior management.

Top 3 Producer in branch volume and top 5 in Company nationwide.

Encore Credit Corporation, Downers Grove, IL Aug 2000 - Feb 2006

Senior Account Executive/Sales

Consistently recognized by Company for outstanding

sales/customer service and consistent leadership in exceeding

monthly goals.

Prepared weekly and monthly reconciliation report.

Supported, retained and expanded client base with superior

knowledge of products, service

and understanding the customer needs.

Expanded area sales volume by 200 percent through successful

customer service and retention.

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PAST EMPLOYMENT HISTORY

New Century Mortgage, Schaumburg, IL Account Executive

7/1998 to 8/2000

American Home Finance, Palatine, IL Finance

3/1996 to 7/1998

American Express - Rolling Meadows, Il Accounting/Admin 7/1993

to 2/1996

United Airlines - Elk Grove Village IL Accounting/Admin

4/1989 to 6/1993

EDUCATION

College of Du Page, Wheaton, IL

Business 1991

ADDITIONAL PROFESSIONAL ACTIVITIES

Total Customer Focus, Chicago, IL - 2003

Seminar for Successful Sales and Marketing Plan, Chicago, IL -

2005

OFFICE SKILLS

Strong Knowledge in MS Word, MS Excel, MS PowerPoint, MS

Outlook. 65 WPM

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