Manager Six Sigma

Anna L. Masson

** ***** **** . *********, ** ****4

(H) 203-***-**** . ***********@*******.*** . (C) 203-***-****

http://www.linkedin.com/in/annamasson

Finance manager with over 20 years experience in operations, finance,

policies and expense compliance. Intuitive and creative, recognized for

the ability to identify opportunities to recover money by uncovering

instances of out-of-policy behavior, improving existing processes and

developing new processes. Designed, developed and implemented an airfare

audit system that received visibility up to CFO and COO of the organization

due to the recovery of $4 million.

Deloitte Services LP Wilton, CT

January 2007 - October 2009 Manager, Corporate Programs Compliance

Managed all facets of corporate card compliance program with average total

monthly balances of $83 million including: monitor delinquencies on

corporate card accounts, identify personal and inappropriate use of

corporate card and use of personal cards for business expenses.

. Managed the delinquency process for a corporate card program of over

40,000 accounts with an average 5% in past due status monthly.

Prevented the majority of accounts from aging to 180 days.

. Prevented write off penalties in excess of $100,000 through

identification of a vendor process failure which allowed re-

instatement of an account without proper authorization. Identified

situations where inconsistent application of credit authorization

guidelines allowed individuals to use corporate card in out-of-pattern

manner. Challenged vendors to implement improved controls and adopt a

consistent strategy.

. Implemented following process improvements: reduced turn-around time

in the creation of monthly reports by five days; issuance of combined

monthly management reports through creation of improved MS Access

queries; identification of cardholders who used corporate card for

personal spend in order to minimize risk of default.

. Changed the process which allowed employees to obtain cash for

merchant credits on previously reimbursed expense items. Total

recovery in six months approximately $50,000.

. Identified errors in data obtained by use of vendor's reporting tool

and worked with vendor to document the circumstances under which the

error occurred and to have it corrected.

. Established cross-functional teams including: Corporate Programs,

Human Resource Management, Recruiting Leadership and Accounts Payable

personnel.

. Designed and developed an MS Access database used to track repeated

compliance issues - identified the need since data redundancy existed

with same information located in multiple spreadsheets.

July 2001 - December 2006 Manager, Policies and Compliance

Designed, developed and implemented an airfare audit system to recover

airfare refunds and duplicate airfare expenses.

. Recovered $4 million in a five year period by designing, developing

and implementing an airfare audit process used to identify and recover

refunds received by business travelers. Identified fraudulent

activity such as: submitting business class airfares for

reimbursement while flying coach and the falsification of receipts.

. Partnered with dedicated travel agency to change their process of

payouts to issuance of checks to the firm instead of to the traveler.

Recovered more than $450,000 since inception of change.

. Managed, trained, supervised and directed internationally based

outsourcing personnel in the performance of the audit reconciliation.

Received an Outstanding Performance Award from management and bonus

for development of training materials and for delivering the first

fully functional Policy & Compliance outsourcing team.

. Participated in a lean Six Sigma project as subject matter expert

which resulted in additional recoveries of $8 million since 2007.

November 1991 - June 2001 Manager, Partner Information

Designed and developed a Partner Information System used for succession

planning of primary client contact on strategic clients.

. Developed and implemented a partner information database used to provide

historical information to senior management used for corporate succession

planning strategies.

. Developed the process for obtaining information on experienced hire

partners/principals in order to assign professional services credit based

on prior industry experience. Experience is a component of compensation

and is used to determine date of next review for advancement in earnings

category.

. Teamed with marketing professionals to produce Partner Picture book using

the firm's electronic information systems. Project was completed well

under tight production deadline and under budget by approximately

$50,000.

Technical Proficiency

MS Office Professional including: Outlook, Excel, Access, Word, PowerPoint

and FrontPage

Crystal Reports, Internet Explorer, Photoshop, Quark Xpress

Education and Training

Masters in Business Administration, Accounting NYU Stern School of

Business

MS in Education, Secondary School Mathematics Fordham University

School of Education

Bachelor of Arts, Mathematics Fordham University, Thomas More College

Lean Six Sigma Green Belt Certification Deloitte Services LP

Other Activities

The Mendelssohn Choir of Connecticut - a 501(C) 3 organization:

Webmaster, Graphics Artist,

Former Board Secretary and member of Alto section

Singing, Gardening, Knitting, Crocheting, Embroidery, Photography, Web and

Graphic design

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