Customer Service Sales
Resume:
Sabrina A. Henry
*** ********** ***** ( Stockbridge, Georgia 30281
************@***.***
Profile
A recent Human Resource graduate with educational experience in labor
relations, staff organizations, training, development and compensation and
benefits. Actively seeking an entry-level human resource position.
Summary of Qualifications & Skills:
V Ability to achieve and maintain goals
V Dependable, can be counted on to get the job done
V Strong organization, planning and communication skills
V SHIRM Member - 2009 - Present
Type 50 wpm Ten key stroke 131 kpm Microsoft
Office Outlook
Microsoft Excel Power Point Presentation Development Microsoft Word
Education:
Strayer University MBA - Public Administration Morrow,
GA Completion 2012
Strayer University BBA - Human Resource Management Morrow, GA
2010
Professional Experience:
Air Jamaica Ltd. Atlanta,
GA
Account Executive 05/1999
- 02/2009
. Managed travel agents and wholesalers' accounts for eleven state
territory in the SE US
. Negotiated, planned and organized presentations for trade shows to
promote the airline
. Accompanied corporate clients to various destinations throughout the
Caribbean for product, marketing and promotion training for the
airline
. Served as community liaison for the airline at community events
Lead Customer Service Agent
. Ticketed consumer and staff passengers and checked in passengers for
various international destinations
. Assisted managerial staff with administrative duties and daily
operation of outbound and inbound flights; Provided support to the
sales, ticketing and marketing staff
Inside Sales Support Representative
. Resolved customer complaints and answer customers' questions regarding
policies and procedures
. Made and confirmed reservations for transportation and accommodations,
using telephones, faxes, mail and computers
. Maintained databases of all our clients which included, Tour
Operators, Travel Agents, Corporate and Leisure Travelers
. Executing Travel Agents Shows and outside sales activities
Operations Supervisor
. Supervised a work staff of 20 customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures,
correcting errors or problems
. Provided employees with guidance in handling difficult or complex
problems and in resolving escalated complaints or disputes
. Coordinated and disseminated information concerning all flight
activity and security checks
Volunteer: Perfected Life Church Executive Assistant
Wilmington, DE 08/2009 - 12/2009
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