Sales Manager
Resume:
JAMES M POUGH
**** ** **** *** ( Sunrise, FL **351 ( Home: 954-***-**** ( Cell:
OBJECTIVE
To further my career endeavors through advancement in the healthcare
industry.
QUALIFICATIONS
Over five years of experience in account management, claims and sales
processing, and call-center operations within the healthcare industry
. Over 4 years experience in ICD9 and CPT coding methodology
Strong ability to provide leadership and direction in a professional
manner while overseeing work responsibilities of staff
Well acquainted with standards of care for the Medicare and insurance
industries and have demonstrated dynamic ability to stir others to
strive for excellence in sales and marketing
. Demonstrated self-control and business etiquette in a busy office
while involved in multiple tasks and roles.
. Directed office staff and established guidelines to facilitate better
work flow
Extensive background in managing CSR agents and providing product and
procedure training
Tracked agent productivity, work flow, and weekly sales goals to be
used for training, commendation or corrective action
Expertise in identifying company needs and implementing new policies
to further the growth of company, reduce labor costs and improve
customer-satisfaction ratings
Reviewed applications for a 100 seat call center including calling
potential applicants to conduct phone interview and hiring process
Monitored either recorded or live calls for Medicare Part D plan or
Medicare supplement insurance on a daily basis
WORK HISTORY
ESI Sales Agent, Nationshealth - Sunrise, FL
2009 to Present
Call Center Manager, IJAK Insurance Group - Lauderhill, FL
2007 to 2009
Part B Senior Agent/ QA Agent, Nationshealth -Sunrise, FL
2005 to 2007
EDUCATION
Florida Institute of Technology - Melbourne, FL Currently
Completing MBA
University of South Carolina-Aiken - Aiken, SC Business
Admin.
References supplied upon request
Contact this candidate