Project Manager Management
Resume:
Alvin Cross
MBA, Six Sigma Master Black Belt
*** ****** ** **** ***** 04987
Email: ******@*****-*********.***
Business Management, Information technology, Project Management
Professional with 20+ years of hands on experience in risk analysis,
logistics, security and network management with emphasis on: Six Sigma
Methodology, Process improvement, Risk Management/Mitigation and
Program/Project Management.
SUMMARY
. Accomplished professional with experience executing organizational
development and transformational projects for achieving strategic
goals and competitive advantage. Possess in-depth experience in
designing and developing information systems that provide robust
business solutions while managing costs and risks.
. Superb mentor and inspirational leader that inspire employees to
maintain peak performance and productivity levels while maintaining
high morale. Experienced in implementing Leadership and Quality
Program into Technical organizations.
. Visionary Leader, Entrepreneur, Innovator, Change Agent, and Problem
Solver.
EDUCATION:
. Master of Business Administration, Operations Management, American
InterContinental University, Hoffman Estates, IL, February 2007
. Bachelor in Information Technology, American InterContinental
University, Hoffman Estates, IL
CERTIFICATIONS:
. Six Sigma Master Black Belt Certificate, Villanova University Oct 2008
. Six Sigma Lean Black Belt Certificate, Villanova University June 2008
. Six Sigma Green Belt Certificate, Villanova University April 2008
. Certified IS/IT Project Manager, Villanova University
. Certified Master Project Manager, Villanova University
EXPERIENCE:
Cross Solutions Jan 2006 to Present
Principal and Technology Manager, Project/Program Manager, Analyst, Six
Sigma Consultant
. ECM Consultant Fatwire, Sharepoint MOSS, Oracle Imaging and process
management and workflow using Lotus Forms and Lotus 8.x. and Lotus Web
Content Management. International Location Finland. Prov @ W rtsil is
a global leader in complete lifecycle power solutions for the marine
and energy markets Lead staff of 13 Developers an PMs Feb 2010 - March
2010
. Created Project Charter for the implementation of a Kaizen program for
IT Service Company to introduce transitional changes. IpLogic Jan
-Feb 2010
. Business Intelligence Consultant and customer relationship manager,
for Software Company as part of the company presence at software
industry event (Lotusphere 2010), collected sales contact leads,
provide BI expertise. Akorn Consulting Jan 2010
. Business process analysis and strategic technology advice for retail
company; Provide systematic monitoring and evaluation of the various
aspects of IT services and comprehensive analysis of Active
Directory, SharePoint/InfoPath implementation, MS Server 2003 and
2008 installations of Terminal server and Virtual Server installations
VLAN design, Cal management, and email problem resolution. Provided
written recommendations for corrections of infrastructure issues and
Created Project Planning documents for VLan Implementation, and SQL
Server upgrade to including Budget estimates and WBS. Recommended new
architecture for SCCM deployment. Determined ROI of Technology
Investments. Developed plans for E-Discovery of CPI compliance
requirements. Days Jewelers Nov - Dec 2009
. Collected customer requirements, performed feasibility analysis and
wrote Project Plans and WBS for the configuring of SharePoint elements
as a web browser based collaboration tool, and the process
management and search modules as a document-management platform to
include Domino/Lotus Note 6.x/7/x data base integration. Next
Generation Vending Nov - Dec 2009
. Use project management tools and methodologies, control charts, and
Voice of the Business and lean Six Sigma techniques to improvement
processes. Planned and implemented a Kaizen event program for IT
Department. Staff of 4PM and cross functional teams Liberty Mutual
Jan - May 2008
. Project manager for Liberty Mutual Enterprise Content Management Stack
Build project which consisted of 52 Solaris and Linux Servers and SAN
systems with multipliable security zones and tiers to support ECM
applications: Fatwire, EMC Documentum, Oracle, and Web logic. Serves
as the senior member of a cross-functional project team consisting of
SMEs, Developers, IT managers and business units.
. Develop and implement project management process, methodology, and
governance; manage a pool of PM's for handling project workload across
the Corporate IT functions; workforce management (HR-related program
focused on developing and implementing plans for hiring, training,
promoting and aligning the workforce with the future needs of the
Company); also accountable for a variety of operational functions
serving management and the employee base. Liberty Mutual Jan - May
2008
. Provided consulting for the redesign and process improvement of PMO
Office and assistance in execution of the re-organization of the PMO
staff and deployment of Six Sigma training. Provided expertise in the
redefining of change management, release management, and configuration
management teams. . Liberty Mutual Various times 2008 - 2009
. Provide instruction on the use of MS Project, Mini Tabs, and Primavera
to PMO staff. Performed in a consulting and Project management
leadership role for Internet Security Changes required for Vlans and
SAN systems for Customer Facing Website. Liberty Mutual Various times
2008 - 2009
. Project management lead on Vista Upgrade for Health Care Provider
managing scope, risk, cost, schedule, and deliverables. Introduced new
remote access security process and managed vendor relationship for the
upgrade of EMR system to Centricity EMR 6.0. Tracked and met project
deadlines while meeting budget and eliminating nearly $100,000 of
unnecessary purchases. Assisted client with two year strategic plan
that reduced spending by an additional $150,000. Recruited and lead 4
employee project team. St Joseph Home Health Care 2007
. Evaluated Sharepoint installation for Client. Created Project Plan for
Sharepoint MOSS 2007 and WSS 3.0, Forms Server/Info Path
implementation, supplied proposed budget for project and cost benefit
analysis. Global Crossing @HRH 2006
. Remote Project Manager for Infrastructure upgrade of Switched Ethernet
WAN for insurance concern. Coordinated implementation of new lease
lines for Point to Point LAN connection and new VOIP installations for
Insurance Company with offices in US, Europe and India for Global
Crossings @ HRH 2006.
TekSystems @ Energy
East Jan
2005 - Oct 2005
Project Manager
. Primary point of accountability for coordination of infrastructure
upgrade project managing scope, risk cost, schedule, and deliverables
Energy East which consisted of two operational divisions: Application
Development Group, and Management Group. Responsible for developing
communication plans, WBS, and Change Control Manager for project.
Monitored deliverables during project lifecycle and made realignment
recommendations, as necessary. Project scope: 5500 end-users, two
data centers, Network Backbone, PBX system, and major upgrades to all
hardware platforms and software programs.
. Responsible for Requirements gathering, Selection Process and Proof of
concept of software upgrades and replace of business applications
using configuration management and release control tools.
. Recruited and lead Implementation Staff of 27 technologists.
. Lead upgrades of collaboration tools, data warehousing and business
Intelligence applications.
. Provided Lotus Note Administration to support Domino/Lotus Notes 5.x
Databases to Share Point integration/co-existence. Implemented Domino
Web Servers for Http delivery of Database content.
. Project managed the coordination of SAP (ERP, CRM and SCM) software
upgrade between developers, implementation team, and business user
(2500 users), included Oracle Server upgrade and desktop rollout.
. SME for Lotus Notes, Exchange Email, MS Active Directory.
State Street Global Advisors/State Street Corporation
Aug 1997 - Jan 2003
IT Manager/Project Manager
. Manager Global Lotus Notes/Domino email and collaboration Network 8
Direct reports 15000 users over 15 locations in international
locations.
. Technology Support Manager for Business units based in Europe and the
PAC Rim. Requirement ranged from IP Backbone to Client/ Server
application, IT employees and Vendors relationship management.
. Designed global e-mail infrastructure which included directory
services for software applications, faxing technologies and electronic
mail. Implemented Unified Messaging concepts of integration of
electronic messaging and communications media (e-mail, SMS, Fax,
voicemail, video messaging, etc.) technologies into single interface.
. Supported international trading floors and brokerages in Europe and
PAC rims. Supported business unit with distributed applications in
Lotus Notes and Netscape; managed vendor relationships and a $35M
budget. Reduced departmental software costs 15% by conducting
software-licensing audit.
. Member of Messaging and Collaborative Computing Strategies Team
developed SLA's and Statistic planning for Lotus Notes and Exchange
Email, Send Mail and Applications Systems.
. Used SMS to rollout Lotus Notes 5.x/6.x upgrades and MS Office suites.
Retired United States Marine Corps
. Leader/Manager of Groups up to 200Plus
. Operations Chief for Military RNET 35,000 user Lotus Notes 4.x Network
23 Direct reports over 50 Locations.
. Responsible developing Quality assurance procedures and used SDLC
Principles in the development of technology systems.
. Communications Chief (Senior Operations manager and Project Planner
for Voice/Data networks)
. Developed and implemented Safety and Quality control procedures for
Microwave and Satellite Communications (Voice/Data) Mobile Vans and
Fixed installation Networks
. Project managed the building and construction of MEF encampment to
support 15,000 deployed Marines. This included follow on Operations
Management of Barracks, Dining, Medical Facilities (200 Bed Field
Hospital), Communications, Logistics, and transportation (Air and
Ground) Centers supporting operating combat units.
CORE PROFECIENCES and Experience:
. Business Management Tools: Business Intelligence Systems (BI) and data
warehousing, CRM, Knowledge Management Systems, Dash Boards, EMR (
Electronic Medical Records ) system, ERP, SCM, ECM (Enterprise
Content Management), Product lifecycle management, SAP, Disaster
Recovery and business continuity planning, Leading cross functional
business teams, recruiting professionals.
. Project Management Tools: Six Sigma Methodology, SIPOC, Lean Six
Sigma, DMAIC, Risk Management, Kaizen events, PMO ( Project Management
Office,) WBS( Work Breakdown Structure), SDLC, ITIL/ITSM (IT Service
Management) Change Control Management, SP ( Strategic Plans), SCRUM,
SWOT Analysis, managing scope, risk cost, schedule, and deliverables
. Software and concepts: Unified Messaging, e-mail, SMS, SCCM, Fax,
voicemail, video conferencing. Web logic, Fatwire, MS Office Suites
2003, 2007 (MS Project, Visio, Access, Word, Excel, Outlook,
Enterprise, and PowerPoint), UML, Active Directory, Exchange, Lotus
Notes, XML, SharePoint, MOSS, INFO PATH, Actimize, SharePoint, Web
2.0., WebSphere,Sales Force
. Hardware: SAN, NAS, Citrix Server Farms, FS Cluster Server Group,
Domain Name Services (DNS), Firewalls, Proxy/Caching, Security
Standards to include system logins, application logins, Secure ID
Cards, Cisco, VOIP, frame relay, T1 and DS 3 connections to IP
WAN/LAN, VPN, VMware and virtualization
. Databases: Oracle, SQL Server 20-2008, DBA, DB2, Lotus Notes, access
. O/S: UNIX (Solaris), Linux, Windows Server 2000, 2003, 2008, XP,
Vista, Terminal Server, Virtual Server, Active Directory
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