JOY E. CONKWRIGHT, PMP, MBA, MA

**** ******** **

Whites Creek, TN 37189

615-***-**** /615-***-**** (cell)

abmxuu@r.postjobfree.com

SUMMARY

PMP SDLC Programmer, Business &

Systems Analyst

Program Portfolio Waterfall and Agile Help Desk/Call Center

Management Projects

ERP, POS, &CRM Software ROI Analysis HIPPA

Sales & Marketing Adjunct RFP, RFB, RFI

Faculty/Corporate

Training

Grants Training Communications and Government & Non-Profit

Presentations

PROFESSIONAL EXPERIENCE

General Manager/Senior Project Manager, EMS Electrical Contractors,

Joelton, TN

(2000 - Present)

EMS is an industrial electrical contractor. Clients include Vanderbilt

University, Baptist Hospital, Vanderbilt Medical Center, Opryland and

Hotel/Gaylord Entertainment, Oscar Myer, Ryman, Television Station Studios,

Music Row Studios, Construction Companies/Electrical Contractors, and

Honeywell. Design and manage remodeling and new construction projects.

Provide a resource for bid preparations, job cost analysis, project

planning vendor negotiations/purchasing, time management, sales, plus

client and contact management assistance, contract preparations, create and

edit marketing materials, and other project support needs. Use CAD software

and have drafting training. Perform office management, requisitions,

invoicing, accounting/bookkeeping, prepare tax data, and manage office

facility. Work as Project Manager for sales and delivery of services

including an environmental engineering/ consulting, industrial cleaning

hazardous/non-hazardous waste management, industrial hygiene

testing/management, 24-hour emergency response, and investigative

engineering project. Experienced at managing multi state single dwelling

rental properties: acquisition, tenancy, rent rates and collection, lease

preparation, maintenance, and 1031 exchanges.

1. Proficient with Microsoft Project and Microsoft Office software.

2. Proficient with CRM software.

3. Responsible for hardware and software installations.

4. Acquired Iowa Real Estate Sales Person license (in active) with all

broker education completed.

5. Have completed the following courses: 8 Hour Hazardous Materials, DOT

Manifest, Confined Space Tag Out Lock Out, Excavation, Trenching and

Shoring, Construction Safety, Hazard Communication, Hazardous Materials,

and Accident Investigation.

Senior Project Manager, National Association of State Boards of Accountancy

(non profit), Nashville, TN

(2007- 2010)

My role was to create and execute project plans and to finalize projects

according to deadlines and within budget. Managed client expectations on

engagements in matrix operations. This included identifying and acquiring

resources and managing day-to-day operational aspects of a project and

scope as well as the efforts of team members and third-party contractors or

consultants in order to deliver projects according to the plan. I defined

the project plan and oversaw quality control throughout the project. To

meet changing needs and requirements, I revised project plans as

appropriate. I effectively applied PMO methodology and enforced project

standards. I prepared the engagement reviews. Responsibilities included

minimizing organizational exposure and risks on projects and ensured

project documents were complete, current, and stored appropriately.

Fostered an environment of continuous process improvement within the PMO.

Facilitated executive meetings. Wrote white papers. Familiar with ITIL,

BCP, SOX, FISMA, PCI, MSF, and CMMI. Projects included IT and new lines of

business: Continuing Professional Education Expo, Strategic Marketing,

Mobility Across NASBA Website, Center For Public Trust Website,

Registry/QAS System Automation, Certified Regulatory Investigators,

Continuous Process Improvement (PMO), Accountancy License Database, and

Puerto Rico CPA.

1. Provided major role in establishing Project Management Office (PMO)

for this medium sized multi location organization.

2. Developed policies and procedures for PMO for enterprise projects

where none had existed before.

3. Delivered the rollout program and training sessions for best practices

for the PMO.

4. Created project dashboards in MS SharePoint and Wiki.

5. Managed Java, Perl, PHP, HTML, Joomla, RPG, and SQL projects.

VP/Director Sales & Marketing & Project Director, Business Automation

Systems, Nashville, TN

(2003-2007)

BAS services and products included high-end business Enterprise Resource

Planning (ERP) software, servers, networks, wireless technology, web

hosting, hardware configuration and repair, firewalls and security, e-

commerce systems, consulting, as well as other miscellaneous services and

products. BAS had a national client base and an international prospecting

area. Skilled and experienced at creating business development proposals,

sales inside/outside (B2B) programs, and marketing plans. Experienced at

performing marketing and sales functions: called on presidents, owners,

directors, department managers, IT management, and other decision makers of

companies in health care facilities, manufacturing, wholesale-distribution,

transportation, food services and hospitality, construction, automobile

dealerships, retail, etc. Used professional selling skills and tools to

make presentations. Able to sell intangible services and tangible products.

Responsible for all areas of customer service including collections.

Managed a $2M-$4M+ pipeline monthly with 200+ prospects. Expanded ERP

clients by a 44% growth.

1. Familiar with HIPPA.

2. Gathered functional requirements for customized demonstration of ERP

software system to decision makers at medical facilities.

3. Proficient with POS software.

General Manager, New Horizons Computer Learning Center, Louisville, KY

(2000-2001)

Demonstrated the flexibility to work in a fast-paced and demanding

environment at this 38 associate computer software and network training

company. Accountable for P&L outcome and operating budgets. Able to engage

people to help drive organizational goals at all levels. Supervised and

developed Sales Mangers to ensure highly motivated and efficient sales

staff. Supervised and developed Training Managers and Operations Managers

to ensure a highly motivated and efficient instructor staff that delivered

high quality training. Supervised and developed Facilities Manager to

ensure a highly motivated and competent staff that provided timely and

effective technical support for training delivery. Created sales contests.

Sold in excess of $3.2M annually (an increase over $3.0M). Met revenue

objectives and cash collection objectives by maintaining a sales-driven

attitude among department staff. Ensured that franchise sales systems were

followed precisely.

1. Responsible for computer system security.

2. Managed call center.

3. Proficient with ACT and Sarasota Customer Relationship Managements

(CRM) software.

Business Development Manager, Keane Consulting, Kentucky/Tennessee

(1998-1999)

Core services included e-solutions, project management, application

development, application outsourcing, customer relationship management, and

IT professional contract staffing services. Demonstrated both business

acumen and technical skills to describe how the solution addresses the

business issues. Served as service client manager and delivery project

manager, as well as engagement manager. Performed project closure and wrap-

up activities. Insured services were customer oriented, of a superior

quality, and were the best value to the customer. Manage home office

facility. Managed multi state $4M+ monthly pipeline.

1. Responsible for the success and satisfaction of client relationships,

from the sales cycle through the duration of the client relationship.

2. Executed the definition of functional design and successful

integration of new or enhanced-computerized services.

Vice President Operations and Marketing, IMG, West Des Moines, IA

(1998)

This was a startup IT contract staffing company. Performed sales and

marketing functions. Held myself accountable for my own performance in

maintaining the quality of the organization work and its financial

strength, ensuring the accountability of the total organization to clients

and management. Had the ability to help the organization address the

unexpected changes facing them, and sought to develop strategies for

transforming it into a more effective enterprise. Possessed strong

relationship management and people management skills. Possessed the ability

to review and analyze problems before they manifested and developed into

major conflicts. Spent the necessary time to complete tasks, did my

homework, and met deadlines. Made 100% of the sales. Recruited 100% of the

staff. Manage home office facility.

Executive Director, Mid-Iowa Computer Center, Des Moines, IA

(1994-1997)

MICC was a 68 member 28 staff IT service bureau (quasi government non-

profit/outsourcing, helpdesk/call center). Service offerings included

financial accounting, payroll, HR, student accounting, RFP development,

project management, network consulting, business consulting, and network

administration. Absolutely committed to the role of driving innovations

from policy to practice. Developed and lead the missions and philosophies.

Prepared strategic plans and annual implementation plan. Provided

leadership and visionary direction. Performed position control, recruiting,

hiring, discipline, salary, benefits, payroll, and other HR/personnel

management duties. Served as Board Secretary and Treasurer dealing with

confidential information. Represented the center to other organizations:

Iowa Department of Education, Iowa Association of School Boards, and local

school districts. Managed installation A14 and the replacement of mainframe

and system printers. Managed the installation a wide area network backbone

utilizing the Iowa state fiber optic communication system based on TCP/IP

standards and using frame relay technologies.

1. Performed the duties of editor for the 3000-circulation newsletter.

2. Raised $660K for a new mainframe.

3. Sold over $3.2M in contracts; an increase from $2.8M.

4. Completed grants training and University of Wisconsin executive

marketing training.

Director Integration Services, Kentucky Department of Education, Frankfort,

KY

(1991-1993)

Responsibilities were divided between 2 Associate Commissioners. Managed 28

employees and numerous contractors plus fiscal activities for the Kentucky

Department of Education Offices of Management Information Systems and

Education Technology. Reviewed contractor progress reports and authorized

contract payments. Wrote procurement documents and respond to procurements,

and manage procurement processes; requests for proposal (RFP), information

(RFI), and quote/bid (RFQ/RFB). Conducted contract negotiations and

contract management. Directed IT/IS managers, systems analysts, and

computer operators. Functioned effectively in political circles. Prepared

legislative reports. Performed as liaison to Legislature, the Office of

Education Accountability, and other state government agencies. Performed as

the program portfolio director for 19 projects: General Ledger, Accounts

Payable, Accounts Receivable, Cash/Investment/Debt Management, Payroll,

Personnel, Inventory/ Warehouse, Fixed Assets, Energy Management,

Purchasing, Budgeting, School & Community Nutrition, Transportation,

Facilities Management, Office Services, Communications Services, Student &

School Management Systems, Statewide Reporting/Information Management,

Common Access Front End, Networking, Documentation, Pilot Site, Innovations

Centers, Standards, Public Information, Professional Development,

Instructional Technology, and Project Management.

1. Fiscal and management responsibility for the Kentucky Education

Technology System - $420M budget/6 years.

2. Fiscal and management responsibility for the Information Resource Plan

- $2.7M budget/2 years.

3. Served as Informix DBA.

4. Managed installation of RS6000.

Systems Analyst, Louisville Gas & Electric, Louisville, KY

(1990-1991)

Project Manager for meter reading, customer accounts (installations,

disconnects, changes), and billing systems. Other duties included training

coordinator, liaison Internal Auditing, and Postal Task Force chair. Served

as the representative on Savings Bonds, Red Cross Blood Drive, and

Suggestions and Awards committees.

Programmer Analyst, Imperial Chemical Industries Americas Inc., Wilmington,

DE/Clarksville, IN

(1984-1990)

World headquartered in England, my Project Lead was for a U.S. Federal

ammunitions plant and the American corporate payroll, personnel, and

benefits systems.

Programmer/Consumer Representative, General Electric Company, Louisville,

KY

(1981-1984)

For the GE Answer Center (24/7 help desk/call center) responded to consumer

inquiries, resolved customer complaints, provided product trouble shooting,

assisted with product use and care, placed consumer orders, and

participated on special projects. As programmer: supported the Customer

Billing, Accounts Payable, Accounts Receivable, Factory Billing, Parts

Inventory, and Product Services systems, and other manufacturing and

distributing related systems.

Department Manager/Sponsor, Stewart's Dry Goods, Lexington/Louisville, KY

(1977-1981)

Responsible for merchandising, inventory, and scheduling for retail

operations. Acted as store manager. Coordinated the store's first

department fashion show.

EDUCATION

MBA 1989 Business Administration Webster University

St. Louis MO

MA 1988 Computer Resources Management Webster University

St. Louis MO

BA 1983 Computer Science Bellarmine College

Louisville KY

Adjunct Professor

Drake University (IA), University of Kentucky /Jefferson Community College

(KY), Widener University (DE)

Taught college courses as adjunct faculty. Instructed courses in

Information Systems (word processing, spreadsheets, electronic

presentations, E-mail, Internet, and electronic library systems),

Distributed Data Processing (client server), Applied Applications

Development (structured systems analysis and design), Project Management,

EDP Auditing, and Information Systems in Organizations (integrating IS into

marketing, manufacturing and production, human resources, accounting and

finance, decision support, artificial intelligence and expert systems,

security, and ethics). Served as Alpha Lambda Phi sorority faculty advisor.

TECHNICAL

MS SharePoint/MS Project/Excel/Word/Access/PowerPoint/Publisher/Front

Page/MS Money/Quicken/DW4/DayTimer/WordPerfect/

Lyrics/PROFS/LOTUS/PAC2/Training Partner/SouthWare (ERP)/InfoTouch

POS/WinTac/TRS POS/MSA/Hewitt HR/CAD/Sarasota Systems/ACT/

Sales Logic/Knowledge Management System/Informix/DB2/IMS/FOCUS/FoxBASE/CA

Universe/dBase III & IV/IDS/NOMAD/Lotus Notes/Zimbra/Wiki/

Windows 3.1, 95, 98, ME, & 2000, XP PRO/MVS/ESA-XA/OS/DOS/ESA-XA/COBOL, II,

Accu/RGP, RPG-II/COMS/CICS/VSAM/JCL/TSO/VM/CMS/HTML/

Data Expert/Expediter/Eyewitness/Microman/Method 1/TCP IP/Frame Relay/Token

Ring/Ethernet/Yourdon Design Methodology/Electronic Funds Transfer/

Direct Deposit/Joint Application Design (JAD)/IBM 3090, 4380, AS400, Iv,

RS6000/Honeywell DPS 6 & 8/Unisys A12 & A14/Intel (PC)/Motorola (MAC)

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