Sales Customer Service

Brian S. Flynn - *** Fire Island Ave. Babylon NY *1702 - 516-***-****

********@*********.***

Qualifications:

. Four and a half years of experience handling all types of claims and

appraisals for a large Insurance carrier.

. Past licensed NY and CT damage appraiser.

. Excellent customer service and negotiation skills.

. Specialty Inspections including autos, heavy equipment pieces, cranes,

rv and marine.

. Negotiations and appraisals.

. Work independently with minimal supervision.

. Training and development of less tenured representatives.

SKILLS:

Resolved personal, commercial and specialty line claims. Responsible for

handling claims in accordance with prescribed authorizations and state

laws, promptly and effectively. Assisted on several catastrophic losses,

worked on CAT team weeks at a time to resolve losses. Analytical skills

required to make decisions and negotiate conflicts. Able to apply law of

jurisdiction to facts, excellent organizational skills, command of written

and communication skills for contact and /or negotiations. Very familiar

with the salvage and auction area of the auto business. Computer knowledge

as well as experience utilizing Audatex Estimating and Mitchell Books.

Experience:

Travelers Insurance Company: March 2005 - September 2009

Hired as an auto appraiser, however after 6 months I was promoted, trained

than re-classified as a

Heavy Equipment & Crane Tech Specialist. I became a mentor for new

appraisers getting into the Specialty Claim Field. I saw everything from a

printing press to a building mounted crane. Approximately three years later

Travelers had an opening in the Boat and Yacht Division using in house

damage appraisers. I applied for the position and was hired. After a short

training period (3 days) I was seeing claims for the Boat and Yacht

Specialty Division. My responsibilities were to handle the workload for

downstate NY, CT and NJ areas. In addition to my normal working conditions

I was also called upon to work on cat duty. I responded to a total of 5 CAT

disasters (2 in New Orleans, 1 in Florida and 2 in Binghamton, NY). The 2

in Binghamton I handled alone from cradle to grave. We usually worked as

individuals however on special occasion the division worked together as a

team to solve large volume claims (many items same location).

Car Buyers Market Sales Manager: October 2002 - March 2005

Originally hired as an Internet Salesman, within 8 months I was promoted to

Internet Sales Manager. My responsibilities included the tutelage for four

sales representatives and being responsible for their actions.

Interviewing, hiring and terminating of sales representatives that reported

to me. Bill collections and making sure the sales force exceeded the past

years revenue of each territory. I interfaced between my sales

representatives and clients than became the liaison between the GM and

other staff during weekly meetings. I was considered the companies largest

collector of past due accounts and largest revenue generator each quarter.

I expanded growth and client share in my market area by turning the

territory around from the manager before me.

Alines Auto Sales: July 2000 - September 2002

Hired as an automobile salesman than became responsible for other avenues

the company was involved in. Primary responsibility was to generate income

with auto sales than schedule service work and handle all finance details.

Alines had a company owned fleet of five car carriers that transported all

vehicles from local car dealerships to and from auto auctions. I handled

all pick up and drop off scheduling while keeping the log books organized.

I negotiated with each vender and made sure each customer we touched was

handled with care. My roll included the daily operations of the business;

such as, opening and closing, all keys for premises, inventory, plus

interfacing with the alarm company.

Frank & Dicks Marina and Bait Station: June 1996 - June 2000

I purchased the business from the original owner of over 30 years.

As the owner I was responsible for the daily operations of the business.

Planning was paramount since business was located on a private island with

no land access. "I learned the hard way" I did it all, from hiring to the

maintenance of most of the equipment - generators, solar, inverters, fuel

pumps, boats, rigging, fuel barge, docks, store and my home on the island.

I maintained a close working relationship with the Coast Guard, DEC, and

Marine Police in the Great South Bay waters. Delegated work to a minimum

staff of ten employees. I sold the business after 4 years with increased

fuel volume from 225K gallons to 472K gallons per season. The business sold

everything from sun tan oil to shark fishing bait. Hours of operation ran

from 4:30am until 9:00pm almost 8 months a year. I sold the business and

purchased a summer home on a private island on the south shore of Long

Island powered only by solar and battery which I still own today.

Patchogue Shores Marina: (Part Time): March 1990 - May 1996

I started with this marina to learn about the boating industry. I began as

cleaning and boat show set up person. I was working under the tutelage of

the owner to learn the boat business. We sold new and used power boats of

all varieties from 10 feet to 60 feet. This was strictly a hands on

operation of learning everything from listening to complaints from the

customers, to analyzing problems with mechanics regarding engines, hulls,

interiors, and ordering the correct parts for the repairs. Transported

boats to all shows and sold each product we offered. Sold boats at NYC

Javits Show and Miami Shows yearly.

Safelite Auto Glass: September 1991 - May 1996

I was originally hired as a salesman for the insurance industry pushing

Safelite to be used when an insurance agent received a claim from his/her

clients. Responsible for all glass sold from Smithtown, NY to Montauk

Point, NY. I became the only salesman ever to multi task a commercial and

insurance book of business. Some accomplishments I had while at Safelite

are:

. Increased production by 200% awarded Millionaires Club Award yearly.

. Started and doubled the existing commercial book of business for

Safelite.

. Lowered expenses and had business grow because of relationships.

. Ran seminars for PIA and IIA agents plus spoke at the continuing

education classes.

. Attended and represented Safelite at all industry trade shows,

meetings, dinners, etc.

. Spoke at most PIA and IIA seminars. Built bonds with insurance agents

and body shops some still exist today.

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