Customer Service Management

Leo J. Barrett, Jr.

** ******** *****, *********, ************* 01940

781-***-**** ***********@***.***

http://www.linkedin.com/in/ljbarrettjr

Summary

Top producing, results oriented, Commercial Loan Originator with more than

13 years of experience in positions of increasing responsibilities and

duties. Strengths include business development, customer service, loan

structuring, problem solving, and the ability to form strong and lasting

relationships with internal and external clients. Experienced underwriter

with diversified lending background that includes origination and servicing

of first and second mortgages secured by retail, industrial, office, multi-

family, self storage, golf courses, and owner occupant properties.

Dependable and conscientious professional with strong organizational skills

and the proven ability to manage multiple tasks and priorities

simultaneously.

Highlights

Relationship Management

. Customer Focused Delivery and Retention

. Correspondent Network Management

. Internal Business Partnering

. External Business Development

. Staff Mentoring/Training

Core Competencies

. Diversified Real Estate Knowledge

. Strong Real Estate Valuation Skills

. Workouts and Foreclosures

. All Aspects of Due Diligence

. Portfolio and Risk Management

Leadership/Business Partnering

. Senior Management Advisor

. Economic Forecasting

. Long Range Business Planning

. Compliance Management

. Capital Preservation

Experience

SUN LIFE FINANCIAL, Wellesley Hills, MA 1993-2010

Managing Director, Eastern Portfolio Manager, US Mortgages (2005-2010)

Oversaw the Eastern United States Commercial Loan Portfolio that included

approximately 1,000 portfolio and CMBS loans totaling in excess of $3B.

Managed and mentored a team of three senior level loan originators.

. Formed and successfully executed Sun Life's commercial mortgage

investment strategy in 30 markets covering the Eastern United States

that led to the growth of the Eastern US Portfolio by over $1.5B.

. Approval and signing authority of $7.5M per loan transaction and

servicing request. This accounted for over 90% of all new loan

origination and servicing issues. Obtained 100% approval of all new

loan investments above set approval limits after presentation to Head

of North American Mortgages, Chief Investment Officer, or Board of

Directors.

. Monitored, managed, and set strategy for non-performing loans

including "watch list" loans, loan modifications, restructurings, and

foreclosures. Personally dealt with borrower bankruptcies including

court testimony, workout negotiations, foreclosures, and collection of

payments.

. Rated the annual performance of Eastern mortgage correspondents and

developed and implemented action plans for any underperforming

mortgage correspondents.

. Appointed and served as the US Mortgage liaison on the Sun Life

Financial World Wide Investment Environmental Committee.

. Successfully represented the department during compliance audits

conducted by internal audit, OSFI and Deloitte.

. Responsible for the development, implementation, and management of the

US Mortgage Anti-Money Laundering Policy and Procedures.

Performed stress analysis of entire United States Commercial Mortgage

Portfolio that included over 1,900 loans totaling $5.9B.

. Recommended specific and general impairments based upon analysis to

Senior Management and Business Units. Spearheaded the creation and

implementation of the processes and procedures to satisfy compliance

of FASB 114 and FASB 5 accounting requirements.

. Teamed with Sun Life's in-house counsel, finance department, tax and

mortgage accounting, and business unit senior management to develop,

implement, and monitor the company's capital preservation strategy on

all general account loans.

. Forecasted future loan loss rates on entire US Commercial loan

Portfolio and worked closely and successfully with actuaries and the

finance department to set reserves for company segments as well as the

continued pricing of the portfolio.

. Conducted the analysis of the US Mortgage department's borrower,

property type, and regional exposures and formed and successfully

executed action plans to bring any overexposures into compliance.

Supervised the Head of US Mortgage Servicing.

. Oversaw and re-engineered the US Mortgage loan inspection process

which increased the collection and on time completion of inspection

reviews from 85% to 98% of the loans in the US Portfolio. This

process included the final approval and analysis of financial

statements, physical inspection reports, and assignment of credit risk

ratings for over 1,900 loans within a four month period.

. Reviewed and approved Eastern US Mortgage loan servicing pre and post

closing requests including but not limited to lease approvals and

modifications, assumptions, parcel releases, condemnations,

bifurcations, and insurance exceptions.

Managing Director, US Mortgages (1997-2005)

Responsible for commercial mortgage production in 30 East Coast markets

ranging in loan size from $300,000 to $80M. Mentored and trained new loan

originators and servicing staff.

. Top loan originator for eight consecutive years with average annual

production of 100 loans for a cumulative original principal balance of

approximately $2B.

. Consistently achieved 125% to 150% of set annual production goals.

. Successfully completed all aspects of loan due diligence from

origination to closing as well as the continued management of the

borrower and correspondent relationship throughout the life of the

loan.

. Proven track record of managing and solidifying the relationships with

external mortgage correspondents and borrowers that led to the capture

of new business and the continued retention of existing business at or

prior to renewal.

. Traveled extensively throughout the United States to manage mortgage

correspondents, cater to existing borrower needs, and prospect, sell,

and promote the "Sun Life Story" to perspective borrowers that ranged

from small "mom-and-pops" to multi-billion dollar corporations.

Underwriter (1993-1997)

Reviewed and analyzed information contained in underwriting applications,

medical records, and financial statements.

. First internal candidate at Sun Life hired for the position of Life

Underwriter.

. Completed and successfully passed extensive six month medical training

course and was one of two underwriters within Sun Life to receive

certification to read and analyze EKGs.

. Top Life Underwriter for four straight years and consistent winner of

internal employee recognition and production awards. Consistently

achieved 200% of set annual underwriting case targets.

. Successfully passed 10 LOMA tests within one and a half years to

obtain FLMI and ACS designations. One of six life underwriters to

obtain ALU designation.

Education

Bachelor of Science, Finance, History Minor, Bentley University, Waltham,

MA, 1993

Executive Training and Community Affiliations

Harvard Extension School Leadership Conference

Sun Life Future Leadership Conference

Lynnfield Youth Hockey Board - Girls Director of Hockey

Lynnfield Youth Soccer - Head Coach

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