Manager Management

JAMES CAMPBELL

*** *** ****** ***** • Simpsonville, SC 29681 • Cell: 313-***-**** • Email: *****@*****.***

http://www.linkedin.com/in/campbellalex

SUCCESSFUL AND EXPERIENCED RISK & CREDIT ANALYST

SELECTED ACCOMPLISHMENTS:

• Innovator: As a Dealer Service Advisor, developed new techniques that created stringent consistency in

analysts reviews of credit applications

• Troubleshooter: Team leader in designing and implementing rapid changes in Ford Credit procedures to

respond to a $1.0 million reduction in revenue

EXPERIENCE

Ford Motor Credit Company, (www.fordcredit.com ) Greenville, SC & New York, NY 2003 –

April 2010

Team Lead – Collections/ Commercial Organization

• Analysis: Reviewed, analyzed and effectively acted on organizational and financial data to optimize retention

rates, repayment rates, loan success, team growth, customer satisfaction, and protect against losses.

• Fraud Prevention: Proactively prevented fraud through diligence, effective reporting, and monitoring of financial

statements, credit package preparation, and MAP's reports.

• Compliance: Ensured all contracts were in adherence with the Truth-in-Lending Act, procedural requirements,

and state law. Consistently accomplished "compliant" ratings on all Global Audit and Control (GAC) reviews.

• Risk Management: Effectively valued and monitored credit risk/exposure by developing and launching follow up

action plans using Watch Reports, EWR, Dashboards and credit packages.

• People Management: Team lead responsible for supervising and responding to employee activity using eWFM,

Centre Vu, and NICE.

• Financial Management: Scrutinized customer and dealer risk through financial statement analysis, credit

package preparation, and watch report preparation.

• Training: Created a culture of risk-management excellence and sales leadership by providing constant coaching,

feedback, and skills development training.

• Customer Relations: Consistently achieved high scores on Employee Satisfaction Index (ESI), Customer

Satisfaction Index (CSI), and Dealer Satisfaction Index (DSI) targets, earning repeated recognition by managers.

• Promotions: Promoted on 6 occasions to positions of increasing responsibility and complexity due to consistently

exceeding management goals.

Southern Management Corporation, (www.southernmanagement.com ) Greenville, SC 2001 - 2003

Branch Manager

• Leader in generating revenue by providing in-depth loan counseling and financial advice to clients.

• Supervised branch operations including personnel, product marketing and delivery, and reporting.

• Hired, trained, coached and provided feedback to all branch employees.

Quick Credit Corporation, Greenville, SC 1995-2000

Branch Manager/ Assistant Branch Manager

• Actively and successfully solicited new business while maintaining open accounts.

• Assessed, evaluated and corrected delinquency issues with customers while maintaining excellent rapport.

• Reviewed, analyzed and made decisions on consumer loan applications.

EDUCATION

Clemson University Bachelor of Arts, Psychology

SKILLS

MS Office Expert: Word, Excel, PowerPoint, Access, Salesforce, Six Sigma Green Belt, eWFM, Centre Vu, NICE

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