Customer Service Administrative Assistant

Nicole M. Valentine

**** **** **** ******

Cleveland, Ohio 44102

Cell: 216-***-****

Email: ***************@*****.***

Job Objective:

A full time administrative position where excellent customer service,

organizational and leadership skills can enhance the company's visibility

and growth.

Skills:

Perform a variety of administrative and clerical duties necessary to run an

organization efficiently. Plan and schedule meetings and appointments;

organize and maintain paper and electronic files; manage projects; conduct

research; and disseminate information by using the telephone, mail

services, Web sites, and e-mail. Also handle travel and guest arrangements.

Create spreadsheets, compose correspondence, manage databases, and create

presentations, reports, and documents using desktop publishing software and

digital graphics. Have extensive knowledge of Word processing, writing,

and communication skills. Proficient in typing and good at spelling,

punctuation, grammar, and oral communication. Good judgment, organizational

or management ability, initiative, and the ability to work independently

are especially important for higher-level administrative positions.

CAREER SUMMARY

More than seven years of customer service abilities. Works and interacts

well with others; demonstrated effectiveness in organizational skills,

extremely punctual and superb communication skills.

PROFESSIONAL EXPERIENCE

McNichols Company, Garfield Heights, Ohio

Aug 2008 - Present

Sr. Customer Service Assistant / Administrative Assistant

Maintained professional work environment, analyzed and resolved customer

services issues.

. Responsible for the district receptionist service such as

answered multi-phone line system, transferred calls and took

messages.

. Performed administrative assistant support duties.

. Responsible for maintaining orders, accounts and correspondence.

. Entered data for all incoming quotes as well as maintaining access

with the branch filing system.

. Back-up administrative support for the warehouse department.

Credit First National Association, Brook Park, Ohio Nov

2005 - Aug 2008

Customer Service Representative

Maintained professional work environment, analyzed and resolved customer

services issues.

. Performed administrative assistant support duties.

. Research and resolve customer service issues within 30 days

assuring excellent customer service skills.

. Promoted as an Encoding Error Specialist within a year in

half, also second promotion within the correspondence department less

than 6 months from the previous promotion.

. Researched and prepared client files providing accurate

documentation.

. Responsible for all written correspondence pertaining to the

customer's account.

. Responsible for distributing mail/correspondence to the

appropriate department.

. Answered multi-phone line system, transferred calls and took

messages.

Novelty Ventures, Cleveland, Ohio

May 2002 - Jan 2005

Sales Representative/ Promoted Zoo Merchandise.

Analyzed and resolved customer issues; performed sales support duties.

. Provided excellent customer service skills as well as service sales

growth.

. Lead Merchant Sales Assistant.

. Responsible for Inventory and data report.

EDUCATION

Cleveland Central Catholic High School, Cleveland, Ohio.

. Graduated with a Presidential Stamp on Diploma.

. Graduated top ten of graduating class.

. Was involved in National Honor Society and Student Ministry.

. Took a Health and Life Insurance class at Hondros College in February

2010.

. March 2010 I became State Licensed to sell Health and Life Insurance.

BUSINESS ADMINISTRATION SKILLS

Word, Excel, Power Point, Typing (70wpm), Operator Skills, Communication

Skills, Organizational Skills.

Contact this candidate