Manager Sales

Heidi Carter Houston

**** ******* *****~ Atlanta, Georgia 30331 ~ 404-***-**** ~

******************@*****.***

Summary

An accomplished and results oriented HR professional with experience

managing a full spectrum of recruiting, project management and employee

relations functions. Strong command of developing detailed plans, staff

enthusiasm, implementing new projects, and achieving big picture goals.

Professional Experiences & Highlights

Admissions Advisor

2009 - Present

DeVry University - Atlanta, Georgia

. Responsible for generating prospective students on enrollment.

Conducts interviews to qualify candidates and to explain academic

programs and admissions requirements. Carefully assesses students to

ensure student potential, traits, characteristics, and financial

wherewithal to stay-the-course and remain enrolled until graduation.

Prior Positions:

Recruiting Manager

2003 - 2009

TrialGraphix/Kroll Ontrack - Atlanta, Georgia

. Responsible for the management of a recruiting department challenged

with the placement of over 1,000 strategic hires for sales,

operations, legal, IT, production, accounting and administrative

functions of national litigation consulting and technology firm.

Spearheaded efforts to identify new and profitable strategic markets

while creating internal processes to streamline and deploy effective

hiring and interview practices. Directly responsible for a $1.5

million savings in recruiting fees by managing full life cycle of

recruiting processes internally and implementing internet based

recruiting system.

. Created and executed strategy, sourced, screened, interviewed,

recommended hires, and negotiated offers of exempt and non-exempt

employees.

. Worked directly with hiring managers to determine the requirements for

open positions. Negotiated offer specifications with hiring managers,

as well as set terms and negotiated contracts with outside recruiting

agencies.

. Trained employees in interviewing styles and techniques, and developed

interview guides. Co-developed new hire orientation section of

employee handbook. As a result, new hires had a tool in place to use

as reference.

. Attended seminars and job fairs to enhance recruiting skills and

source diverse candidates.

. Assisted payroll manager with all aspects of human resources,

including but not limited to, employee relations, policy development

and implementation.

. Conducted new employee orientation, as well as completion of all new

employee paperwork.

. Conducted behavioral interviewing skills training and worked with

managers to improve hiring practices. Orchestrated recruiting

workshops for hiring managers to enhance resource options for specific

project skill sets.

Recruiting Coordinator

1999 - 2003

TrialGraphix- Atlanta, Georgia

. Responsible for sourcing and pre-screening candidates of national

litigation consulting firm specializing in presentation services,

trial consulting, and discovery.

. Was successful with a work load of up to 40 open requisitions

simultaneously. Sourced and interviewed prospective candidates,

determined qualifications, analyzed responses, verified references,

and gathered data to job requirements in an efficient manner to ensure

quality candidates proceed through the interview process.

. Served as point of contact on staffing process, payroll/benefits, and

relocation issues for hiring managers and applicants.

. Decreased Cost per Hire from more than $15,000 to less than $3,300.

. Targeted as a team leader by supervisors; trained and gave guidance to

other recruiters in supporting recruiting database.

. Completed full cycle recruitment for vacancies and support staff as

necessary. Sourced, posted, pre-screened, interviewed, tracked

applicant status, and made offers.

Heidi Carter Houston

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Executive Assistant

1993 - 1999

Time Warner, Incorporated - Atlanta, Georgia

. Provided administrative support to Vice President. Time Warner is a

media and entertainment company whose businesses include interactive

services, filmed entertainment, television networks and publishing.

. Made travel arrangements and scheduled appointments for Vice President

and Senior Management.

. Maintained Monthly Financial Reports.

. Managed office supply inventory.

. Pre-screened applicants for employment.

. Performed background check, employee reference evaluations for new

hires.

Sales Associate/Telemarketing Representative

1991 - 1993

Turner Broadcasting Systems, Incorporated - Atlanta, Georgia

. Made inbound and outbound telephone calls to assist customers with

satellite programming needs. Made 150 to 200 calls a day. This

department was a division of Turner Broadcasting Systems,

Incorporated; a media and entertainment conglomerate.

. Provided payment options and solutions for delinquent accounts.

. Contacted customers with important information regarding their account

or pending order.

. Suggested policy changes and enhancements after the assessment of

customer needs and expectations and developed strategies to increase

customer retention percentages and maintain high level of customer

service.

Education

B.S. Mass Communications, Southern University Agricultural and Mechanical

College, Baton Rouge, Louisiana

Computer Skills

Windows XP, Microsoft Office Products, Lotus Notes, Taleo, Citrix

Organizations

Delta Sigma Theta Sorority, Incorporated

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