Customer Service Manager

Christopher A. Brenner p: 734-***-****

***** ************ ******* ***** *:

*******.*****@*****.***

Brownstown, MI 48174

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Supply Chain Operations Professional

Multi-talented operations, marketing and sales professional with a solid

track record of outstanding achievements in all facets of supply chain

solutions. Proven self-starter with the ability to manage business

channels with the highest levels of adaptability, honesty and integrity.

Demonstrates excellent analytical skills with a demonstrated history of

implementing productivity and performance improvements to achieve

outstanding income statement improvements. Strengths include:

New business development Gaining customer loyalty

Operations management Business process improvements

Turn-around specialist Develop personnel and team building

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PROFESSIONAL EXPERIENCE

3PL Advantage, Inc

Owner Brownstown, MI April

2005 - Present

Key Accomplishments

. Responsible for all sales, operations, customer service and customer

retention.

. Operations ranged from individual shipments to redesigning customer's

supply chains and continually searching for process improvements and

efficiencies.

. Developed and maintained company software and reporting functions.

Philips Automotive Lighting North America

Automotive Supply Chain Manager Farmington Hills, MI March

2003 - April 2005

Key Accomplishments

. Managed all functions relating to the Logistics, Customer Service,

Purchasing and Production Planning departments as well as the

Import/Export Compliance officer coordinating the customs related

requirements.

. Oversaw all operational issues relating with bringing product in from

factories all around the world, warehousing and storing those products

and ensuring timely delivery to the final customer.

. Selected as one of the top manages to attend the management center for

career development.

Philips Automotive Lighting North America

Logistics Manager Farmington Hills, MI

August 2001 - March 2003

Key Accomplishments

. Completely restructured the outbound transportation for North America

and reduced costs by 40% while increasing overall delivery performance

to the customers from 70% to over 96%.

. Managed domestic and international transportation for globally sourced

products.

. Managed all warehousing and distribution functions within North

America.

. Successfully disentangled the automotive lighting distribution system

from the Philips Lighting Division and centralized all operations

under one national distribution center under direct management.

Brenner

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Expeditors International

District Sales Executive Romulus, MI

November 2000 - August 2001

Key Accomplishments

. Prospected, presented and closed new accounts of all sizes within the

designated sales territory.

. Helped to develop customized logistics solutions for newly obtained

accounts and then transitioned them over to operations.

Eagle Global Logistics

Global Account Executive Romulus, MI

November 1999 - November 2000

Key Accomplishments

. Prospected, presented and closed new accounts of all sizes within the

automotive industry.

. Developed, wrote and enforced Standard Operating Procedures for

automotive customers.

. Liaison between customers and the day-to-day operations personnel and

coordinated the logistics functions worldwide, for accounts in the

automotive industry.

Airborne Express

Station Services Manager Ann Arbor, MI September

1997 - November 1999

Key Accomplishments

. Managed a 37 truck facility comprised of 42 union drivers, three union

operations agents and four supervisors.

. Responsible for all payroll, training, hiring, and termination of all

employees.

. Effectively handled shipments correctly while remaining within the

constraints of a limited budget and unionized environment while

producing productivity gains.

. Successfully completed the IMPACT project and experienced large

productivity and cost cutting gains.

Airborne Express

Station Services Manager Toledo, OH May

1995- September 1997

Key Accomplishments

. Managed a 45 truck facility. Utilizing three separate third party

delivery companies to ensure that approximately 7,500 shipments were

handled properly on a daily basis.

. Managed all payroll, training, hiring, and termination of all

operations agents.

. Raised the score on Quality of Service Standards Audit from 85% to 99%

in 12 months.

. Successfully downsized station personnel due to loss of job function

while increasing productivity.

. Exceeded all shipment handling standards while delivery contractor

experienced a union membership drive by the International Brotherhood

of the Teamsters.

Airborne Express

Field Services Supervisor Southfield, MI January

1993 - May 1995

Key Accomplishments

. Managed up to 60 union drivers and 5 office personnel.

. Supervised over daily package sort, maintenance of delivery

commitments, to ensure that Quality Of Service Standards were

exceeded.

. Responsible for monitoring of payroll, safety, and inventory,

controlling of hours, and running an operation within the constraints

of a minimal budget.

EDUCATION

Work toward earning Masters in Business Administration - University of

Michigan

Bachelor of Science in Business Administration, Central Michigan University

(December, 1992)

Contact this candidate