Manager Quality Control

Mike Jovanovic

*** ****** **. ******@*****.***

Elk Grove Village, IL 60007 847-***-****

**/**-**/** ******** - Manager, ISP Vendor Relations Chicago, IL

Maintained email deliverability for a top global emailer. Built

solid reputations with all major ISP's increasing

deliverability from 15-30% to a nearly 100% inbox delivery

ratio. Quickly resolved issues affecting deliverability

utilizing industry best practices and innovative approaches.

Monitored ISP metrics, adjusting practices as needed.

Routinely attended conferences to maintain knowledge of

industry trends and changes. Managed CAN-SPAM standards

compliance as well as audio, video and static stimuli

compliance. Provided support for proprietary sampling and

campaign management software.

03/99-08/06 Synovate - Print Technology Specialist/Print Buyer

Chicago, IL

Managed all copier and production print equipment and software

contracts including lease agreements and service agreements

as well as equipment procurement. Perform as print and media

buyer for North American region resulting in progressive and

consistent savings. Solve technical issues as they pertain

to digital production printing. Responsible for the project

management, implementation and roll-out of all new equipment,

office signage, collateral materials, stationary and media

acquisition. Project management of complex international

and domestic direct mail initiatives.

11/96-2/99 Sourcelink - Manager, Digital Imaging Elk Grove Village, IL

Managed a staff of 7-12 production and programming employees in the

execution of direct mail initiatives. Responsible for the

hire, termination, recruiting and evaluation of staff.

Charged with negotiating large equipment contracts and vendor

services. Implemented new, efficient workflow, re-analyzed

and implemented new production techniques and quality control

measures as well as renegotiating all existing contracts

resulting in extreme growth for the imaging division.

Maintained corporate marketing standards, created trade show

exhibits as well as collateral materials. Served on

management board and established a multimedia presentation

center.

11/94-11/96 Kinko's of Illinois - Manager, Computer Services Chicago,

IL/Park Ridge, IL

Managed a staff of 6 graphic artists and computer assistants.

Responsible for hiring, termination, evaluation and training

of all Computer Services employees as well as cross training

non Computer Services staff. Streamlined workflows creating

an overall increase in profits and establishing a record for

highest earning location. Implemented all in-store marketing

and design.

9/93-11/94 Kinko's of Illinois - Computer Assistant Chicago, IL

Provided technical assistance to clientele and staff. Maintained 35

networked Mac and PC based systems. Responsible for

maintaining and installing new hardware and software.

Performed beta testing on a national level for Microsoft and

Adobe Products.

9/93-6/94 Chicago Computer Exchange - Technician Chicago, IL

Performed repairs on PC and Macintosh hardware. Built and installed

systems as well as networks.

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