Customer Service Manager

Ana C. Cardenas

*** ********* **** ****** ***. A ( Fort Lauderdale, FL 33304 (

754-***-**** ( ********@*******.***

Summary

Responsible administrative professional with ten years of experience in

providing executive and clerical support. Experienced in managing daily

office operations, scheduling appointments and meetings, and providing

customer care. Positive and reliable individual with excellent

interpersonal, oral, and written communications skills in both English and

Spanish. Excels at multi-tasking in a fast-paced environment. Expertise

in:

. Microsoft Office, MLS program, Calyx Point, and accounting/billing

software.

Professional Experience

Administrative Assistant 2004-

2010

Century 21 - Flamingo Realty Corp. & Flamingo Trust Mortgage Corp, Cooper

City, FL

. Manage daily operations, including opening and closing of the office.

. Assist broker and realtors for the preparation of closings and timeshare

sales.

. Schedule appointments and search properties on MLS program for clients.

. Answer phone lines, provide customer service, and handle mail.

. Verification of employment for clients, assets in bank accounts.

Billing Specialist

2003-2004

Zimmerman & Partners Advertising, Ft. Lauderdale, FL

. Preparation of production and media invoices.

. Sorted monthly reports for the account executives.

. Reconciled accounts within the billing cycle.

Assistant to General Manager

2000-2003

Duhaney Pontiac Buick GMC, Miami, FL

. Scheduled meetings for General Manager.

. Prepared and mailed correspondence to customers and prospective

customers.

. Answered 25-line switch board and greeted customers.

. Back up Cashier for Service and Parts Department.

Billing Specialist

1979-1999

Steel Hector and Davis, LLP, Miami, FL

. Promoted as a billing specialist of large multi-million dollar accounts.

. Managed top national and international accounts receivable and

collections (Florida Power & Light, Wachovia Bank, Miami Herald,

Mitsubishi, and E.I. Dupont).

. Processed and coordinated invoices and created letters, memos, etc.

. Prepared financial reports using Lotus and Excel.

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