Health Information Management Medical

Sandra McDonald, MHSA, RHIA

**** ** *** ***

Miramar Fl. 33027

954-***-**** (H) 305-***-**** (C)

*********@*******.***

Education:

**** ** ******* ******** ******* Nova Southeastern University

Organizational Leadership/Healthcare

Education

MHSA Florida International University

BSc. HIM Florida International University

Employment:

Creative Management Consultants 2004 to

Present

President & CEO

> Developed various education and training programs for various

organizations including government agencies specific to Health

Information Management.

> Successfully assessed various HIM systems in the Bahamas, Anguilla and

the United States.

> Developed and conducted educational sessions for Medical Staff and

other employees specific to Clinical Documentation Improvement, Change

Management, Performance Improvement/Quality Management, Medical

Coding/Reimbursement Strategies, and Service Excellence.

> Identified opportunities for improvement and instituted various

corrective action plans designed to address specifically the

opportunities.

> Completed comprehensive reports for various healthcare organizations

including SWOT analysis and staffing profiles.

> Accomplished review and development of organizational policies and

procedures specific to Health Information Management.

> Identified, developed and implemented best practices for various

healthcare organizations.

HIM Consultant: 9/2008

to 8/2009

Palm Springs General Hospital, Miami Florida

> Responsible for the leadership of the HIM department: supervision of

release of information, coding, reimbursement, abstracting,

transcription, assembly and analysis, record storage and retrieval.

> Established work standards and flow designed to maximize efficiency

and effectiveness of departmental operations.

> Received numerous commendations and accolades from internal and

external customers regarding the overall efficiency and improvements

made within the department.

> Developed and implemented the hospital-wide Clinical Documentation

Program, yielding $30,000 in the first month.

> Maintained weekly accounts receivable below $1 million.

> Reduced the department delinquency rate by 30% within the first six

months.

> Supervised and provided oversight for the preparation and delivery of

RAC files for submission to the requesting agency.

> Worked closely with members of the Performance Improvement Team to

review and prepare RAC files for submission.

> Served as a liaison to RAC agency officials regarding compliance

issues and the record review process.

> Identified multiple operational issues among the coding team members

and worked with them individually to resolve identified problems.

> Collaborated with the coding team resulting in improved performance

and productivity standards

> Revised and updated the department policies and procedures.

> Developed and conducted Medical Staff training for Present on

Admission and Clinical Documentation Improvement.

> Reviewed departmental performance resulting in optimum staffing

> Successfully revised and implemented new systems and processes within

the department resulting is a more efficient operations.

> Supervised the renovation of the department resulting in improved

workflow processes.

> Achieved Medical Staff satisfaction by working one on one to resolve

relevant issues and concerns.

Director, Health Information Management (HIM) Program/Assistant Professor:

2001 - 2008

Florida International University, Miami, Florida

Administration:

> Annually completed AHIMA's Annual Accreditation Report for the

program.

> Successfully implemented new systems and processes resulting in

maximized student satisfaction.

> Assisted HIM faculty with syllabi development and revision resulting

in improved student outcomes.

> Annually evaluated faculty performance based on student feedback and

assessment

> Student advising and counseling.

> Served on various university committees.

> Clinical Site Coordinator (i.e. student's placement) for Professional

Practice Experience (PPE).

> Scheduling and coordination of HIM Courses

> Successfully revised and updated the program curriculum based on CAHIM

standards

> Annually conducted and supervised graduate and employer's survey

Teaching:

> Courses included: Medical Terminology, Quality Management,

Introduction to HIM Professions, Professional Practice Experiences and

Internship in HIM

> Development of course syllabi and updated course content as needed

> Successfully developed and implemented case studies for students

specific to HIM

> Annually led student delegations to local and national HIM conventions

and seminars

> Successfully collaborated and coordinated site visits for HIM students

at local healthcare facilities

HIM Consultant:

2004- 2005

South Beach Community Hospital, Miami, Florida

> Provided leadership and oversight for HIM including: coding,

abstracting and reimbursement, incomplete records, transcription, MPI

maintenance, release of information, record storage and retrieval.

> Implemented concurrent record review process designed to minimize

incomplete records.

> Revised and implemented new work-flow processes and standards that

impacted the overall efficiency of the department

> Responded to various denied claims resulting in full payment.

> Liaise with the Medical Staff and other departments promoting

excellent interdepartmental relationships.

> Maintained accounts receivable weekly below $1 mil.

HIM Consultant:

2005- 2008

Public Hospitals Authority (PHA) Nassau, Bahamas

> Successfully conducted a SWOT Analysis and staffing profile for the

three HIM Departments within the PHA.

> Developed and conducted HIM Training Program for all three facilities.

> Developed and conducted Clinical Documentation Improvement education

and training for members of the medical staff.

> Reviewed, assessed and revised HIM policies and procedures.

> Assist PHA Executive Management Team with development of HIM Strategic

Plan.

> Monitored productivity and workflow processes.

> Developed Corrective Action Plans to facilitate change management.

> Collaborated with various vendors for the selection and implementation

of the Electronic Medical Record System.

> Made recommendations for restructuring of the HIM Departments within

the organization-wide system.

1998 - Vice President, Doctors Hospital Health System, (DHHS):

1998 - 2001

Nassau, Bahamas

> Areas of responsibility included HIM, Quality Management & Performance

Improvement and Accreditation process

> Educate and trained Associates including the Medical Staff on issues

related to Joint Commission International (JCI) Accreditation

Standards.

> Designed programs and processes resulting in DHHS internal and

external customer satisfaction rating being maintained at 90%.

> Consistently assessed and monitored the organization's performance

overtime using various performance measures and established criteria

> Led the team that facilitated and implemented Joint Commission

International (JCI) accreditation standards

> Developed organizational policies and procedures consistent with JCI

Accreditation standards

> Successfully implemented appropriate corrective action plans designed

to achieve JCI accreditation

> Report annually to the Board of Directors on the organization's

Performance Improvement Program.

> Designed and implemented DHHS "Centers of Excellence and Quality

Superstar Programs.

> Oversee the daily operations of the HIM Department

> Chaired the Health Information Management Committee

> Monitored the organization insurance denial process and wrked with

local insurance companies to facilitate payment of denied claims

> Educate and trained HIM Associates on various Hot Topics in HIM

Professional Affiliation/Membership

American Health Information Management Association (AHIMA)

Health Information Management Systems Society (HIMSS)

Other Affiliations/Memberships

> President, South Florida Health Information Management Association

(SFHIMA) 2007-2008

> Chaired the American Health Information Management Association (AHIMA)

Assemblies on

Education (AOE) Conference for HIM Educators, July 2007

> SFHIMA Delegate to the local convention 2003 - 2007

> Board Member South Florida Health Information Initiative (SFHII)

> Board Member, Courtyard at Nautica Condo Association

> Lead Servant - Antioch Missionary Baptist Church-Intercessory Prayer

Ministry

> Coordinate HIM Student Association Annual Community Forum

> Facilitate and organized SFHIMA quarterly seminars and workshops

> Coordinate annual Advisory Board Meeting for the HIM Program

References: Available upon request.

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