Human Resources Customer Service

Vision - To be an exceptional resource for employees and management and

increase value to the shareholders through my passion for and expertise in

Human Resources, high volume Recruitment, Safety and Operations management,

by delivering enhancements to the Human Resources department that will make

it a profit center and a department viewed as a source of integrity,

consistency, compliance, compassion and operational excellence.

Keys to Success - Honesty and Integrity, Communication, Servant Leadership,

Strategic Thinking, Quality of Service, Continuous Learning, Excellence in

Execution, Bottom Line Focus, Team Orientation, Service Oriented, Community

Minded, Sell Consultatively, Experienced and Driven with Seasoned Business

Acumen

Areas of Expertise - Human Resources, Recruiting, Safety, Training and

Program Implementation, Employee Relations, Expense and Operations

Management, Information Systems and Information Technology, Payroll

Professional Experience

President March 2010 -

present

The Job Coach dba J.E. Saffold and Associates

Mason City, Iowa

Scope of work - As J.E. Saffold and Associates, operate as a human

resources consulting agency providing comprehensive services to companies

including Human Resources Development, Total Rewards, Employee and Labor

Relations, Risk Management, Workforce Planning and Employment, Recruitment

and other services as needed. As The Job Coach provide professional career

counseling services to individuals

District Manager June 2006 -

March 2010

Kelly Services, Inc. Mason City, Iowa

Scope of work - Strategically develop business plans and manage the

operations of staff while supporting clients' Human Resources goals in two

states for companies such as Kraft Foods, Pfizer Animal Health, and EDS.

* Displayed strong business acumen, grew quality community relationships;

and developed awareness of market and employment conditions, economic

development, and legal and legislative regulations and their changes.

* Strengths were in supporting up to 400 entry-level to professional

employees' Human Resource needs such as:

> Full spectrum of direct and temporary recruitment and placement

activities.

> Human Resources policies and procedures including employee relations

and career development.

> Safety program development and implementation and risk management.

> Training and orientation, counseling and discipline,

and payroll solutions.

Accomplishments -

* In 2009, achieved highest net profit in the Kelly Services Mason City

district's history of more than $240,000.

* Received three of Kelly Services Annual Enterprise Market Awards for 2009

performance including:

> Largest Reduction in Workers' Compensation Spend YOY as % of Wages and

Met Net Profit $ Budget

> Highest SG&A Expense Reduction % in Targeted MBO categories and Met

Net Profit $ Budget

> Highest % Return on Sales and Met Net Profit $ Budget

* Created a payroll and shift management solution for 165 employees

creating savings and revenue of $125,000.

* Created a behavior based safety program used at multiple sites that

reduced incidents 65% and costs 97.5%.

Branch Manager August 2002 - June 2006

Volt Services Group San Diego and

Chula Vista, California

Scope of work - Operational management of two locations, relying heavily on

bilingual Spanish skills.

* Coached and managed seven staff members including Recruiters, Sales, and

Administrative staff with a focus on career development in recruitment

processes, human resources, operations, customer service, and sales.

* Strong focus on Workers' Compensation and Unemployment and non-

discriminatory legal hiring practices.

Accomplishments -

* Successfully created and implemented a full scale recruitment and on-

boarding program that peaked with over 50 new hires in one week while

driving turnover down from over 400% annually to less than 90%.

* Created and implemented a safety program for manufacturing that reduced

workplace accidents from highs of one a week to less than one a month,

while eliminating loss time accidents for over a year before leaving

Volt.

* Increased margins and hours to all time highs, while diversifying

business to include clerical and accounting.

Awards and Recognitions:

> 20 Under 40, October 2009, presented by Globe Gazette newspaper, Mason

City, IA

> Reader's Choice Employment Agency of the Year, 2009, presented by Globe

Gazette, Mason City, IA

> Employer of the Year, 2009, presented by ARC of the state of Iowa, Cedar

Rapids, IA

> Employer of the Year, 2008, presented by NIVC Services, Mason City, IA

Organizations and Community Service:

> Human Resources Association of Northern Iowa (SHRM Affiliate Chapter)

January 1, 2010 - December 31, 2010 - President

January 1, 2009 - December 31, 2009 - President-Elect and Workforce

Readiness Project Chair

January 1, 2008 - December 31, 2008 - Foundation Board Member

> Toastmasters, International

September 1, 2009 - March 15, 2010 - President

June 30, 2008 - August 31, 2009 - Member

> Mason City Chamber of Commerce

September 1, 2009 - August 31, 2010 - Ambassadors - Team Captain

September 1, 2008 - August 31, 2009 - Ambassador

> Business and Industrial Group

September 1, 2008 - present - Member

> Help-A-Heart Foundation

April 1, 2009 - present - Director of North Iowa Operations

> Sunrise Rotarian

September 1, 2009 - present - Member

Education and Certifications:

> SPHR, Senior Professional of Human Resources, to be awarded upon

successful exam in May/June 2010

> Toastmasters, International, Mason City, IA

Certificate of Competent Communication, February, 2009

> Mira Mar Community College, San Diego, CA

Associate of Arts, Selected Studies, May 2004

> Rancho Buena Vista High School, Vista, CA

Course work in International Baccalaureate and Advanced Placement

programs

Strengths included: 5 Years of Spanish, 2 Years of Calculus, Honors

Physics, Writing, and Honors History

Extracurricular activities included: Circle K (Kiwanis), Earth Club,

Math Club, and Academic Team

Won State Championship in Academic Competition

References and Further Information Available Upon Request

Jason Saffold

691 E State Street

Mason City, IA 50401

*******.*****@*****.***

C: 858-***-****

W: 641-***-****

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