Customer Service Sales Representative
Resume:
Lilian Doan
San Jose, Ca 95136
Mobile: 408-***-****
E-mail: **********@*****.***
Objective: A dynamic leader who is seeking an opportunity in the Human
Resources field that promotes my ambition to learn and grow while
strengthening and benefiting the goals of the organization.
Education:
San Jose State University
December 2009
B.S. Degree in Business Administration, concentration in Human
Resource Management
. Officer of the Society for Human Resource Management (SHRM)
Work Experience:
mSpot - Palo Alto, CA October 2009-
Present
Recruiting Assistant
. Provide administrative support to the HR department, in
recruitment
. Assist the HR group in updating and redrafting existing
recruitment policies
. Perform routine clerical duties including the processing of
mail, filing, photocopying, faxing, data entry, scheduling of
meetings related to recruitment procedures
. Arrange interviews - room booking; candidates; hiring managers
. Receive and screen resumes, make plan of interview, sending
response to candidates
. Implement recruiting efforts through job advertising campaigns,
website and print job posting and employment fairs to generate
candidate pool
. Assisted HR Manager with employee relations issue
. Demonstrated ability in dealing with high levels of
confidentiality
. Ability to work with minimal or no direction
Wells Fargo Bank - San Jose, CA December 2004-
September 2008
Staffing Specialist
. Performed high level of internal and external recruitment of
retail staff in coordination with the Wells Fargo Internet
Services Group
. Created, planned, and managed innovative recruitment projects
including: job advertising campaigns, website and print job
posting and employment fairs to generate candidate pool
. Coordinated communication and project management between various
department managers and teams. Developed and maintained
partnerships with recruiting agencies, schools, and management
level affiliates
. Facilitated internal and external new hire processes: analysis
and distribution of staffing reports; monitor applicant
placement and progress; conduct background screening; create
and extend offer letters; profile new team members into internal
database; conduct New Hire Orientation
. Maintained Applicant Tracking System to ensure requisitions are
opened and closed in a timely manner
. Created and modified documents such as invoices, expense
reports, memos, letters and financial statements
. Demonstrated ability in dealing with high levels of
confidentiality
. Demonstrated ability to deliver with a continual focus on
precision an d accuracy
. Aspired to seek training relevant to Human Resources to further
education in HR field
. Executed special projects as requested
Administrative Assistant
. Supported Wells Fargo in Santa Clara County Regional Business
Management: creation of new reports to emphasize business
production and goals; collect data, analyzed numbers and
distribute reports
. Assisted with balancing of general ledger line items and expense
accounts for the Santa Clara Market
. Resolution of escalated customer complaints
Customer Service and Sales Representative
. Serviced new and existing clients, delivered value through
banking and financial products offered to customers
. Achieved sales and performance goals consistently through:
regular customer contact, relationship building, and on-going
development of sales, financial planning, and referral resource
management
Lead Teller/Teller
. Completed daily compliance reports and documentation in
preparation for audit
. Trained, developed, and supervised teller team
. Mitigation of operational losses for retail store location
. Processed a variety of financial transactions for both consumer
and business clients
. Created an environment of exceptional customer service; received
top ratings on customer surveys
Skills and Profile:
. Bilingual: Vietnamese and English
. Previous experience with use of electronic applicant tracking
system and internet recruiting: PeopleSoft and PeopleScout
. Demonstrated ability to effectively use computer based
applications; proficient skills in Microsoft Office, HRIS, and
Adobe
. Effective at working in a high paced environment
. Ability to build strong collaborative partnerships with client
group
Community Service:
Books Aloud, Inc
2008-2009
Volunteer; San Jose, CA
. Circulation desk
. Shelf re-arrangement
. Package/ship (in-house)
. Shipping history verification
Sacred Heart
2006-2008
Volunteer; San Jose, CA
. Prepared and distribute food: sorting food donations, packing
family and homeless food bags, allocate groceries and produce
. Sort and hang clothing donations
St. Lucy's Church
2001-2004
Teacher's Assistant; Campbell, CA
. Provided clerical assistance to Teacher
. Co-facilitated with other TA's when appropriate
. Enhanced bible learning through team development activities
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