Customer Service Manager

Nikki Wilborn

***** ******** ***** ****

Davidson, NC 28036

704-***-**** or Cell # 704-***-****

SUMMARY

Seeking an organization looking to take its performance to the next level

by bringing an individual onboard who possesses the following skill set:

. Self Starter who identifies risks upfront and finds alternatives

to build profitable banking relationships

. Aggressive outbound cold caller who builds client trust quickly and

generates incremental profits

. Continually strives to have clients bring their entire banking

relationship in lieu of single transactions

. Upbeat, positive attitude who embraces challenge and is motivated

to exceed sales/growth objectives

PROFESSIONAL EXPERIENCE

Fifth Third Bank-Huntersville

Assistant Vice President, Business Development Officer-June 2008-current

. Conducting outbound business development calls to business

clients in the 1 million to 20 million sales ranage to increase

revenue for the bank via loans, deposits, Treasury Management,

and Merchant Services.

. Network with Fifth Third Business Partners to assist with identifying

client who could benefit from my services has a Business Banking

Officer.

. Review client financial statements and tax returns to determine best

financing structure possible for both bank and client

First Charter Bank-Huntersville

Assistant Vice President, Small Business Banker - March 2007 - June 2008

. Manage a loan portfolio of 6mm and a deposit portfolio of 4mm as

well as conduct outbound business development calls to small

business clients to increase revenue for the bank via loans,

deposits, Treasury Management, Investment Services & Merchant

Services.

. Review client financial statements and tax returns to determine best

financing structure possible for both bank and client.

. Network with 10 assigned Financial Centers to assist with clues and

identifying existing clients who could benefit from my services has a

Business Banking Officer.

First Charter Bank - Mooresville/Hwy 150 Branch

Assistant Vice President, Financial Center Manager - May 2005 - March 2007

. Proactively built profitable banking relationships with outbound calls

to mortgage, real estate, local retail businesses, and builders, in

order to grow deposits and loans

. Coach and led a staff of 14 employee's to achieve optimum performance

via weekly sales meetings, weekly product clinics, one on one coaching

with each employee.

. Branch quickly became one of the top performing loan branches in

Charlotte Market, eclipsing monthly loan production >$1MM on multiple

occasions.

First Charter Bank - Cornelius & University Branches

Assistant Branch Manager - November 2003 - May 2005

. Oversaw in conjunction with the Financial Center Manager all aspects

of branch operations, including but not limited to oversight of the

teller line, interview prospective loan clients, conduct client

financial analyses, loan and deposit growth, conducted weekly sales

and operational meetings, maintaining daily overdrawn account reports,

coached the teller line for increased productivity and growth within a

team environment, and oversaw all operational procedures for

compliance purposes.

Personal Banker-May 2001-November 2003

. Handling all customer service within the branch, processing and taking

consumer loan applications, conducting client financial analyses,

increasing loan and deposit growth, conducting weekly sales and

operational meetings, maintaining the daily overdrawn accounts report,

coaching the teller line for increased productivity and growth within

a team environment.

Teller- November 2000-May 2001

. Responsible for day to day customer service, handling account

maintenance issues for clients, tracking and motivating my co-workers

regarding referrals, cashing and making deposits for clients, and

following all operational policies and procedures on a daily basis.

EDUCATION

. Graduate of Mid-Management Program at The University of North Carolina -

Charlotte

. Business and Accounting Coursework at Valley College, Princeton, WV

. Fluent in Microsoft Office Products

AWARDS & ACHIEVEMENTS

. Received four "Expect More" Awards for excellent client service.

. Pinnacle Club Top 2 Financial Center Manager for production in loans and

deposit growth 2006

. Attained top five rankings bank wide in both loan production and in

deposit growth while working at the University office.

AFFILIATIONS

. March of Dimes Walk America

. Iredell County School System Volunteer

. Barium Springs Volunteer

Contact this candidate