Customer Service Marketing

Luisa Marino

Cell 516-***-****

OBJECTIVE: Multilingual marketing coordinator with experience in

direct mail and email marketing, proficient in database

management, marketing communications, media relations,

knowledgeable in graphic design programs and web production

and tracking software, as well as customer service, seeking

a creative marketing position within a large firm to apply

my skills and talents globally.

EXPERIENCE:

August 2009 - Qosmedix (division of Qosina), Edgewood, New York

Present Promoted to Marketing Coordinator

* Write/Edit Press Releases, Web and Catalog Copy

* Plan/Coordinate Direct Mail Projects with Graphics and

Mail House for All Marketing Communications, All

Delivered On-Time and Within or Below Budget

* Perform Competitive Analysis & Research Industry Trends

for New Markets

* Maintain Media Relations for Web & Print Advertising

with Major Press Contacts, Ensuring Maximum Brand

Exposure

* Manage E-mail Database to Update Lists for Opt-Ins/Opt-

Outs and Reducing Bounces

*Assist with Search Engine Marketing & Optimization

*Attend/Participate in Industry Trade Shows and

Conferences

September 2002 - Qosina, Edgewood, New York

August 2009 Direct Marketing Assistant and CRM Supervisor

* Prepare B2B Direct Mail to New and Existing Clients,

Tripling Level of Contact

* Write/Edit Press Releases, Web and Catalog Copy

* Plan/Maintain Direct Mail Budgets and Expenses

* Manage CRM Database, Reducing Returns and Increasing

Savings by 60%

* Process All Trade Show and Publication Leads

* Hire, Train and Supervise Data Entry Clerks

Fall 2000- Summer QCCC for Swissair/Sabena, Melville, New York

2002 Reservation and Prepaid Agent

* Book Itineraries and Price Requests

* Clear Queues and Handle Special Needs Requests

* Reconfirm Flight Information

* Set-Up Prepaid Tickets for Travel Agents

EDUCATION: S.U.N.Y. @ Farmingdale, Farmingdale, New York

57 credits in Visual Communications

S.U.N.Y. @ Stony Brook, Stony Brook, New York

Master of Arts in Romance Languages, Literature and

Culture

Major in Italian and Minor in Spanish

St. John's University, Jamaica, New York

Bachelor of Arts in Italian

Minors in Business and Spanish

SKILLS: Microsoft Office Suite, HTML Coding, CRM, Exact Target

SearchForce, Google Analytics and WebTrends

Quark, Photoshop, Illustrator, Dreamweaver, InDesign, and

Flash (Mac and PC)

Fluent in Italian and Spanish, with Knowledge of French

INTERESTS: Music, Dance, Theatre, Travel, Art and International

Cuisines

Contact this candidate