Customer Service Sales

Mikka McRoberts

**** ******* *****

Cedar Falls, IA 50613

Home Phone: 319-***-****

Cell Phone: 319-***-****

E-mail: *******@***.***

Objective:

. To obtain a position in a fast paced, challenging work environments of

the Human Resource department.

Education:

. B.A. Business Management - University of Northern Iowa

Emphasis- Human Resource

Certificate- Development and Training

Expected Graduation Date: May 2010

Work Experience:

. Veridian Credit Union

o Training and Development Intern

o Help with day to day activities; create training aids, including

copies of books, posters, etc. Observe trainers in classroom,

attend webinars, attend department meetings, research for

organization, survey other organizations for Veridian

. University of Northern Iowa Warehouse (Jan 08- present)

o Student Inventory/Billing Clerk

o Handle approximately twenty five invoices generated daily in the

warehouse. Process and organize invoices in inventory software

daily. Confirm receipt numbers for all invoices and file

invoices accordingly.

o Created a "How To" guide for the operations of the warehouse

. Things Remembered (May 2006 - Jan 2008)

o Sales Associate

o Assisted customers in discovering the merchandise they desired.

Rang in customers and managed the cash register. Handled

nightly cash deposits. Engraved merchandise. Trained for

Assistant Customer Sales Manager (ACSM) before the company

downsized. Trained four employees on the engraver, and in

sales.

. Chuck E. Cheese ( December 2003-October 2006)

o Waitress/ Cashier/ Mascot

o Assisted customers with their food order. Served food order.

Set up and hosted parties. Performed live shows as the mascot

and as a waitress for children and their parents. Promoted to

Team-2 member, which involves training new employees and being

in charge of your section.

Activities/ Awards:

. University of Northern Iowa Cheerleading ( May 2006- May 2009)

o Captain (December 2006- May 2008)

. Things Remembered 2nd in the region Employee of the Year 2006 (Sales)

Special Skills:

. Proficient in Oracle (Ordering system the University uses)

. Microsoft Office 2007

. Experienced in Quickbooks

. Great Customer Service Skills

References:

o Available upon request

Contact this candidate