Manager Customer Service
Resume:
Jane B. Rich
Nashville, TN *7215
615-***-**** cell
*********@*******.***
objective
Seeking an opportunity with a dynamic company, where my proven
recruiting and leadership abilities will be utilized to build a
world class team, while fueling growth and maximizing profits.
Experience
7/08-present Comdata
Brentwood, TN
Comdata offers an innovative suite of payment solutions to help
businesses with cost control and data management.
Recruiter
Oversee the high-volume recruiting process for all exempt and non
exempt level positions within the corporate headquarters and field
offices to ensure that staffing requirements of the organization are
being met.
Recruit, screen, interview, and advise managers regarding appropriate
compensation packages for positions ranging from customer service and
finance to sales and executive level.
Discuss long range personnel needs with management to prepare and
implement recruitment programs.
Meet with hiring managers to develop appropriate recruiting
strategies, create job postings, and develop marketing materials.
Develop sources for qualified candidates using various methods
including LinkedIn, social networking websites, and various other
resources.
Conference with current employees on career path options and career
strategies.
Maintain records of applicants for each position.
Abide by any legal requirements as it pertains to hiring.
2007-2008 RemX Specialty Staffing
Brentwood, TN
A full service search firm, providing both temporary and permanent
staffing and specializing in Accounting/Finance, Office/Admin., and
IT placements.
Market Manager
Managed team of seven recruiters responsible for filling all temp and
permanent positions for two divisions.
Developed new and existing business and oversaw all marketing
initiatives.
Implemented recruiting strategies to attract and obtain candidates to
match the needs of employers.
Matched client needs with skills of professional.
Negotiated employee salaries in order to maximize profit.
Worked with leadership of the company to attain business goals.
Attended career fairs and networking events including NCVB, Chamber,
and Jr. Chamber.
Established and maintained all Human Resource functions including,
employee files, salary increases, and payroll, while ensuring a high
level of confidentiality.
Sourced candidates to place in permanent, executive positions in a
variety of industries.
Interviewed potential candidates on-site and via phone.
Pre-closed candidates prior to submitting to client to ensure
placement.
1998-2007 Enterprise Rent-A-Car
TN/FL
Enterprise is the largest car rental company in North America with
65,000 employees and global revenues exceeding $9 billion.
Group Recruiting Manager
Oversaw entire high-volume hiring process for the staffing of over 50
branches.
Attracted top talent by selling career opportunities using various
sourcing techniques (career fairs, employee referrals, internet
mining, networking, cold-calling, and college recruiting).
Conducted interviews using behavioral based interviewing techniques
in order to identify core competencies and strengths of all
qualifying candidates.
Provided direction, training, and expertise to all levels of
management on interviewing and the hiring process.
Managed and trained three Recruiting Supervisors.
Created and managed an internship program that retained 80% of
participants.
Led all diversity initiatives and mentor program for Southwest
Florida.
Prepared recruiting metrics report for General Manager each month.
Controlled recruiting expenses and managed hiring budget.
Selected to lead national training initiatives at Annual HR
Conference with over 500 participants.
Earned two consecutive Recruiting Exceptional Achievement Awards for
outstanding overall performance.
Familiar with and adhere to all employment laws (Title VII, ADEA,
ADA, OFCCP "Internet Applicant" record keeping, etc.).
Began as a Management Trainee and was quickly promoted to Assistant
Manager, Branch Manager, and Recruiting Manager solely based on
performance.
1994-99 Outback Steakhouse
Antioch, TN
Server/Trainer
Education
1993-1998 Middle Tennessee State University
Murfreesboro, TN
B.A., Business Administration Major: Marketing
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