Project Manager Customer Service

RESUME

Michael Edward Wagner

***** ******** **** **** *****: 440-***-****

Westlake, Ohio 44145 E-mail: mwagner8416

@wowway.com

Career Summary

I have twenty years of increasing responsibility and extensive experience

in customer service and manufacturing in the architectural aluminum

industry with a major architectural aluminum supplier. I have sixteen years

of experience with project management, estimating, and project scheduling

in the glass and glazing industry with excellent communication skills with

architects, contractors, vendors and all levels of company employees. I

have experience with Microsoft Word, Excel, PowerPoint, Outlook and

Project. I developed and presented an architectural Power Point

presentation to architects demonstrating products used in the glass and

glazing industry. I developed, launched and maintained a company website

making it easier for contractors and architects to obtain product

information. I developed and implemented a job specific labor summary

report to analyze actual costs versus the estimates to help improve

estimating skills. I completed an OSHA 30 Hour course and trained six

foremen the OSHA 10 HOUR course.

Business Experience

2003 - Present Lorain Glass Company; Lorain, Ohio - A major glass and

glazing contractor in Northwest Ohio.

Estimator - Responsible for all aspects of the fenestration bidding

process.

1. Takeoffs from architectural drawings and specifications.

2. Sending takeoffs to vendors for pricing.

3. Estimating labor and equipment costs.

4. Getting bid and performance bonds, if required.

5. Preparing the bid.

6. Attending pre-bid meetings and bid openings.

7. Following up on bids with general contractors.

8. Negotiating contracts during scope reviews

Project Manager - Responsible for all aspects of a project.

1. Purchase all required material.

2. Prepare and review all submittals.

3. Track job costs (material and labor).

4. Make cut lists for jobs fabricated in house (when needed).

5. Prepare and manage schedules.

6. Issue change orders and backcharges in a timely manner.

7. Complete project closeout documentation.

Projects of Interest

1. Stonebridge Plaza

2. Higbee Building Renovation

3. Huron Plaza - Stainless Steel & Glass Trees

4. Lakewood YMCA

5. Independence High School

6. Volkswagen Dealerships ( 3)

1994 - 2003 Architectural Products Sales Company; Brooklyn Heights, Ohio -

A major

curtainwall installer in Northeast Ohio.

1998 - 2003 Vice President

1. Responsible for the estimating and project management team.

2. Make architectural contacts.

3. Help estimate and close new work.

4. Monitor future projects through the Builder's Exchange and

Dodge reports on a daily basis.

5. Train new personnel.

1994 - 1998 Estimator - Responsible for all aspects of the bidding process.

1. Takeoffs from architectural drawings and specifications.

2. Sending takeoffs for vendor pricing.

3. Estimating labor and equipment costs.

4. Get bid bonds, if required.

5. Preparing the bid.

6. Attending prebid meetings and bid openings.

7. Follow up on bids with general contractors.

8. Negotiating contracts during scope reviews.

Project Manager - Responsible for all the aspects of a project.

1. Purchase all required material.

2. Prepare and review all submittals.

3. Hire union labor.

4. Track job costs (material and labor).

5. Make cut lists for jobs fabricated in house.

6. Prepare and manage schedules.

7. Issue change orders and backcharges in a timely manner.

8. Approve invoices.

9. Complete project closeout documentation.

Projects of interest.

1. University Hospital Research Institute

2. RTA - Triskett Station

3. RTA - Waterfront Lines

4. Middleburgh Heights Recreation Center

5. Westlake Medical Center

6. Ohio Turnpike Plazas (4)

1973 - 1993 Amarlite Architectural Products Company; Strongsville, Ohio - A

major architectural aluminum supplier of storefront and

curtainwall products.

1990 - 1993 Regional Operations Manager - responsibilities included

oversight of service centers in Cleveland, Ohio; Parsippany,

New Jersey; Atlanta, Georgia; Dallas, Texas and directly

involved with a start up of a twelve thousand square foot

service center in Phoenix, Arizona.

1989 - 1990 Service Center Manager - responsible for all customer service

and production activities on the local level.

1983 - 1989 Production Manager - responsible for inventory control and

prompt processing, scheduling, fabrication and shipping of

customer orders; for supervising an hourly staff of 14;

directly involved in all areas of employee relations at the

regional level; responsible for controlling a variable expense

budget of approximately $300 K; responsible for meeting an $8.6

M sales quota: assist in developing sales and production

forecasts; responsible for maintaining a 500,000 lb. inventory.

1980 - 1983 Office Manager - responsible for supervising a staff of seven;

managed all inside sales and customer service functions;

responsible for regional purchasing including vendor selection

and price negotiation; responsible for order entry, shop

drawings, and provided sales support and assistance to

customers and salesmen; responsible for hiring, terminating,

training and motivation of employees; responsible for

maintaining a fixed expense budget and assisted in developing

sales forecasts.

1977 - 1980 Inside Sales Representative - responsible for maintaining

customer and salesmen contact; responsible for processing

orders as well as taking care of customer problems; experience

with takeoffs from shop drawings and interpretation of

architectural drawings and specifications.

1974 - 1977 Fabricator - hands-on fabrication of aluminum doors and frames

from written orders and shop drawings; experience with saws,

punch presses, milling machines and radial arm saws as well as

various hand tools.

1973 - 1974 Shipping and Receiving - handled shipping and receiving

material from stock, filling sales orders and loading and

unloading trucks.

EDUCATION

Baldwin Wallace College, Berea, Ohio

Major in Business Administration; coursework in marketing,

management, business communications, human resource development

and finance.

Bachelor of Arts Degree, June 1987 with a 3.0 GPA

Cuyahoga Community College, Parma Heights, Ohio - 1974 - 1980

OTHER BUSINESS ACOMPLISHMENTs

2002. Developed and presented an architectural PowerPoint

presentation-presenting products used in the glass and glazing

industry.

1999. Developed, launched and maintained a company website making it

easier for contractors and architects to obtain product

information.

1997 Took OSHA 30 Hour course and trained six foremen the OSHA 10

hour course.

1995 Developed and implemented a job specific labor summary report making

it easier to analyze actual costs versus estimates.

1986 Member of a Statistical Quality Control team to improve the quality

of company products.

1986 Part of an eight member task force to convert from one computer

system to another company-wide.

1985. Part of a task force to develop and implement more effective

methods of

inventory control company-wide, as well as assisting new

personnel at a newly acquired facility in Anniston, Alabama.

REFERENCES Furnished upon request

PERSONAL DATA Furnished upon request

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