Customer Service Air Force
Resume:
Mark A Workman
Huntington, WV *5704
Home Phone 304-***-****
Cell Phone 304-***-****
E-mail ***********@*****.***
OBJECTIVE
To pursue a career as a highly effective and valued member of your company.
I offer 20+ years military experience including operation, supervision, and
management.
I believe the job comes first and will accomplish the tasks set before me.
EXPERIENCE
02/11/2010 - Present
Steel of West Virginia, Inc.
17th Street and 2nd Avenue
Huntington, WV 25703
40-48 hours per week
14.35 per hour
John O'connor
Production Worker
- Recycle scrap steel in electric arc furnaces.
- Relocate train cars to be emptied of scrap metal to the proper location.
- Transfer billets to the cooling rack to be loaded on train cars.
08/2009 - 02/10/2010
Ohio River Valley Dept. of Youth Services
4696 Gallia Pike P.O. Box 1000
Franklin Furnace, Oh. 45629
40-48 hours per week
16.35 per hour
B.J. Gaspers
Juvenile Correctional Officer
- Supervises juvenile offenders who are incarcerated in the Ohio Department
of Youth Services.
- Inspect rooms to uncover contraband, check on the health and safety of
juveniles and also monitor juveniles who have a special risk or security
status.
- Supervises juveniles during transportation to and from classes or during
recreation.
- Maintains order and ensures the safety of both juveniles and the public.
10/2005 - 5/2009
Enternet LLC
2400 Ogden Ave. Suite 470
Lisle, IL 60532-3932
40-60 hours per week
57,200 per year
William Passalaqua
Senior Field Engineer
- Installed, & maintained industrial Inserter Control Systems.
- Interfaced and supported electrical and mechanical contractors.
- Integrated electrical, mechanical, electronic, & NT network into seamless
system.
- Designed and Implemented on-site changes of electrical and mechanical
devices.
- Solved complex hardware/software problems in the field.
- Trained users in the operation of inserter control systems.
- Interfaced newer control systems to modern & aged machines.
- Interpreted manuals & technical drawings.
- Resolved on-going operational issues with the customer and the
engineering department.
- Provided first level support to Newspaper Packaging and Distribution
Centers.
- Facilitated meetings between customer and employer to achieve win/win
situations.
- Set deadlines and established sequence of work to be performed.
- Performed remote troubleshooting diagnostics assisting customers in
finding hardware failures and providing corrective solutions.
10/2004 - 10/2005
Norfolk Southern Railroad
Portsmouth, Oh
30-50 hours per week
12.00 per hour
Mr. Nichols
Conductor
- Operated track switches to place railcars on proper tracks, couple cars,
and assemble freight trains in rail yard operations.
- Reported vital train information and signal status to railroad
dispatcher.
04/1984 - 08/2004
U.S. Air Force
Master Sergeant
Passenger Service Supervisor
- Managed military personnel in providing superior passenger service at the
Department of Defense's largest overseas aerial port handling the movement
of 133,000 personnel on 16,000 aircraft annually.
- Maintained over 57,000 square-foot facility valued at over $15 million
and 24 vehicles valued at over $1.5 million.
- Developed local policies and procedures for processing, originating,
terminating and transiting passenger airlift.
- Designed and implemented a web based space available web page enhancing
customers ease and ability to sign up for travel.
- Decided on matters in day-to-day operations coordinating daily work
assignments for personnel based on work load.
- Delegated responsibility for decision making to team leaders in charge of
various sections of terminal operations.
- Participated in activities relating to personnel issues such as
disciplinary actions and performance reports.
Air Mobility Transportation Supervisor/Senior Database Administrator
- Managed unit database and created reports enabling senior leadership to
track personnel and equipment status.
- Upgraded software and developed database queries for various users
specific requirements.
- Provided technical support in the use of application programs, and
hardware devices; set up user accounts and provide user rights, and
passwords.
- Responsible for training end users on database functions and
applications.
- Tracked and analyzed passenger traffic and customer service needs
- Developed and maintained help desk database to track job tickets along
with which technician was assigned to each job.
- Provided information and advice to higher level supervisors on
feasibility of work assignments, and workload data by providing reports
generated from the group mobility database.
Air Cargo Mobility Supervisor
- Received, inspected, processed, and zoned cargo into the Air Mobility
Command system for air transportation to overseas and stateside
destinations.
- Performed quality control inspection of cargo documentation, packaging,
loading, and handling.
- Led a teams and tools project replacing a mobility cargo computer system
with a mobility passenger system, decreased passenger processing by 30
percent.
- Supervised personnel in tracking and moving cargo.
- Maintained the highest pallet utilization rate in the command and
minimized over-shipments to .5 percent.
- Supervised the movement of over 40,000 pieces of originating cargo
monthly.
- Maintained balanced workloads by shifting personnel assignments based on
daily requirements.
Ground Radar Systems & Meteorological and Navigation Systems Technician
- Repaired, modified and maintained air traffic control equipment: i.e. ATC
Radar & IFF and performed other related duties as assigned
- Supplied the 1st Fighter Wing, & Federal Aviation Administration (FAA) to
include Norfolk International Airport with Primary and Secondary Radar.
- Utilized complex test equipment such as pulse generators, frequency
generators, power meters, multimeters, oscilloscopes and integrated test
equipment.
- Documented maintenance actions in accordance with applicable directives.
- Enforced safety regulations, monitored supplies, evaluated training and
performance of subordinates.
- Performed Preventive Maintenance Inspections on a scheduled basis.
- Planned the use of manpower which includes determining sequence,
priority, materials, equipment, and the procedures to be used on daily,
weekly, monthly, and quarterly basis.
SKILLS
Microsoft Windows & NT Workstation
Expert
Currently used
15 years
Word, Excel, PowerPoint
Expert
Currently used
15 years
Auto Cad 14, Adobe Photoshop
Intermediate
Currently used
3 years
SQL Server 7.0/2000/2005
Intermediate
Currently used
3 years
ADDITIONAL INFORMATION
Education
Ceredo Kenova High School May 1982
Achievements and Awards received
- National Defense Service Medal with 1 bronze star
- NCO Professional Military Education Ribbon with 2 oak leaf clusters
- Air Force Commendation Medal with 2 oak leaf clusters
- Air Force Achievement Medal
- Antarctic Service Medal
- Air Force Training Ribbon
- Air Force Overseas Long Tour Ribbon
- Air Force Overseas Short Tour Ribbon
- Air Force Longevity Service Award with 4 oak leaf clusters
- Air Force Outstanding Unit Award with 1 silver oak leaf cluster
- Small Arms Expert Marksmanship Ribbon with 1 bronze star
- Air Force Good Conduct Medal with 1 silver oak leaf cluster
- Transportation Senior Badge
- Maintenance Senior Badge
Military Training Courses
Navigational Aids Equipment Specialist Course Dec 3 1984
AN/TRN038 Loran Maintenance 7 March 1986
AN/GRN 29 Solid state instrument landing system training course 19 April
1988
AN//FRN-43 Vortac system training course 28 August 1989
AN/FMQ-8 Temp Dew Point and AN/GMQ-34 Cloud Height Indicator 2 October 1990
Air Traffic Control Radar Specialist Course 28 January 1992
Air Transportation Apprentice Course 5 June 1996
Security clearance
SECRET (Inactive)
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