Quality Assurance Engineer
Resume:
Henry Thigpen
Fayette, AL **555
********@*******.***
Summary of Background
An experienced, motivated quality professional with in-depth experience in
Quality Assurance methods, continuous improvement projects and problem
solving projects. Highly skilled in Quality Management Systems. Liaison
with customers, suppliers, manufacturing personnel, and design personnel.
Detailed, results-oriented, with excellent communication skills. In depth
and working knowledge of Lean Six Sigma, Poka-Yoke, 6S, Kaizen, Pre-
Production Approval Process (PPAP), Geometric Dimensioning & Tolerancing
(GD&T), Advanced Product Quality Planning (APQP), Statistical Process
Control (SPC), Capability Indices, Measurement System Analysis (MSA such as
Gage R&R), ISO 9000, QS 9000, TS 16949, Problem Solving Techniques
including 8-D, Five Whys, and PDCA. Experienced in startup operations,
projects, and teams.
Key Skills
Quality Management Budgeting/Scheduling
Manufacturing Management
Supply Chain Management Training/Teaching Resource
Management
Problem Solving Project Management Lean Six Sigma
Quality Procedures/Policies Liaison Team
Fundamentals
Selected Accomplishments
Lead a cross functional project team whose scope was to reduce defects.
Result: The team generated and implemented action items that reduced
defects by 95%. Cycle time was reduced from 60 days to 14 days and there
was a reduction in MRB man-hours by 448 man-hours.
As a Contract Engineer, lead the effort to obtain TS16949 with a key
automotive supplier. Worked with the management team to assure
implementation of all requirements of TS16949. Result: This effort lead to
certification with no major findings.
Managed a project team of engineers and inspectors to successfully PPAP 88
tools. The tools had to run parts to the design intent and documentation
had to be submitted to the customer. Result: After successful PPAP
submission, $2 million tooling money was awarded and unrestricted
production could begin.
Cut production costs and increased First Time Yield due to systematic
problem solving with teams. Result: Production costs decreased by $200000
and First Time Yield went from 60% to 95% in less than one year. This also
enabled us to become a certified supplier and obtain additional business.
Launched a new product with a new customer in a new plant. Result:
Obtained PPAP approval from the customer and launched the product on time
with no major quality issues or major production delays. Worked hand in
hand with the customer, design, suppliers, and manufacturing.
Problem solved over 20 open and delinquent corrective action requests.
This exercise entailed forming teams and engaging in detailed problem
solving with extensive documentation. Result: All open corrective action
requests were closed by the customer in less than six months.
Developed a supplier quality assurance program. This included performing
audits, establishing a supplier day activity, generating an incoming
inspection program, and supplier certification /decertification. Results:
Incoming quality improved, supplier Parts Per Million (PPM's) decreased and
manufacturing costs were lowered.
Professional Experience
ATK, Iuka, MS Mission Assurance Engineer
9/2007 - Present
ArvinMeritor (Kelley Automotive) Contract Engineer
7/2007 - 9/2007
Recticel NA, Tuscaloosa, AL Quality Manager - Delphi Account
2004 - 2007
Copeland, Hartselle, AL Supplier Quality Engineer
2001 - 2004
Borg Warner, Water Valley, MS Sr. SQA Engineer 1999 -
2001
Chromalox, Vernon, AL Quality Assurance Manager 1997 -
1999
JCI, Cottondale, AL Quality Assurance Manager
1995 - 1997
UTA, Columbus, MS QA Supervisor / SQA Eng
1991 - 1995
Arvin N.A.A. Fayette, AL QA Engineer / Operator 1986 -
1990
Education
. BS, Industrial Management, University of Alabama, Tuscaloosa, AL, 1988
Certifications
. Certified, American Society of Quality (ASQ) Certified Six Sigma Black
Belt
. Certified Project Management Institute (PMI) Project Management
Professional
. Certified, American Society of Quality (ASQ) Certified Quality Auditor
. Certified, American Society of Quality (ASQ) Certified Quality
Technician
Additional Coursework
. Lean Six Sigma
. Program Management
. ISO-9000 Lead Auditor
. TS16949 Auditor
. Six Sigma
. Quality Function Deployment
. GD&T
. Problem Solving
. Inventory Management
. Just In Time Manufacturing
. Basic Metrology
. Customer Satisfaction
. Quality Management
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