Sales Customer Service

Lori Auman-Seymour

Lori Auman-Seymour, PMP

*** ***** **** • Gahanna, Ohio 43230

Phone: 614-***-**** • E-Mail: *************@*****.***

PROJECT MANAGEMENT / BUSINESS ANALYST

Successful, results-generated, Management Professional with a solid record of

accomplishments in project management and training coordination. Demonstrated leadership,

problem solving, and planning skills resulting in a well-organized software application

implementation, and improvements in usage and reporting procedures.

AREAS OF STRENGTH & EXPERTISE

• Productivity Improvement

• Project Management, PMP

• Team Leadership

• Relationship Building

• Six Sigma

• Staff Training & Development

• NetSuite CRM System

• AutoCAD/ADT

• ITIL v.3 Foundations

• Microsoft Office

• Microsoft Other – Access, Publisher, One Note, Front Page

• Customer Service

PROFESSIONAL EXPERIENCE

Designed Customer Relationship Management (CRM) training program to create a more efficient on-

boarding process for new employees.

Trained new design and sales associates on business processes, CRM usage, AutoCAD/ADT and

safety practices.

o Training presentation styles included: in-person, conference calls, and Live Meeting utilizing most

cost effective method.

Created and updated documents to improve productivity using CRM system resulting in 50%

improvement in communications and 30% improvement in data integrity.

Completed user acceptance testing (UAT) testing for CRM and AutoCAD/ADT applications.

Produced several training and reference documents and newsletters detailing AutoCAD-ADT tools,

and best practices.

Considered the SME, mentored over 25 sales and design associates to effectively use CRM system

after implementation.

Weyerhaeuser - iLevel Trus Joist Commercial, Columbus, Ohio 1997- 2009

Regional CAD/Technology Lead (2005-2009)

Analyzed AutoCAD-ADT design tools usage and acceptance to validate drafting time

improvements of 10%.

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Assessed CRM data for compliance with business procedures. Results used by management to

o Improved H&SE program audit scores: 2006-78.6%, 2007-90.8%, 2008-

identify data integrity issues. Lori Auman-Seymour

99.02%.

Established project team and goals and guided them to on-time project completion.

o

Originated documentation standards and file structures to ease information gathering on

o

audits and simplify program revision process.

Received General Managers Award for Excellence, 2007 - awarded for going above and beyond

job expectations

PROJECT EXPERIENCE

Initiated annual audits of program to confirm corporate

o

Developed safety ‘on-

o

compliance.

boarding’ process for

new hires to ensure office and corporate compliance.

Customer Relationship Management System

o Assisted in the review and improvement of current business processes, identifying gaps and

developing new processes.

o Determined business system requirements for CRM implementation.

o Evaluated CRM systems to meet business requirements.

o Reviewed system cost benefit analysis.

o Coordinated all aspects of East region’s CRM implementation training program

Located computer training facility to accommodate 40+ participants from sales, manufacturing

and design divisions.

Reviewed technical documents with architects, engineers and construction personnel to ensure

proper product installation, repairs were expensive.

Organized the development of training manual for region

Presented all company sales training modules

Technical Sales Representative (1997-2005)

Powell Structural Systems, Powell, Ohio 1985- 1996

Inside Sales / Manufacturing Support - Responsible for estimating and designing roof / floor systems.

Created manufacturing reports for production.

EDUCATION & PROFESSIONAL DEVELOPMENT

Babbage Simmel Columbus, OH

ITILv.3 - Foundations

Business Analyst – Theory & Practice

Project Management Certification Exam Prep

Franklin University Columbus, OH

B.S. Business Administration - Management Information Sciences

Graduated Summa Cum Laude

The Ohio State University Columbus, OH

B.S. Business Administration - Productions & Operations Management, Transportation &

Logistics

Weyerhaeuser

Six Sigma Green Belt – completed 40 hours, classroom work Atlanta, GA

Professional Selling Skills Application Boulder, CO

PROFESSIONAL CERTIFICATIONS

Project Management Professional, PMP 2010

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Lori Auman-Seymour

ITIL v.3 Foundations 2009

COMMUNITY INVOLVEMENT

Central Ohio Brass Band, Inc. - A non-profit performing arts organization

TBDBITL Alumni Club - Largest alumni band for a college or university in the world

In both groups, served on the organization’s Board to augment my leadership skills. Those assignments

included President, Vice-President, Treasurer and various committee positions.

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