Customer Service Representative

Highlights of Qualifications, Relevant Skills and Accomplishments

. Efficient with ability to multi-task

. Team player, adaptable

. Strong written and verbal communication skills

. Proven ability to lead

. Tutored k-1st grade to learn to read and write at Phillips

Elementary School

. Assisted in serving young children lunch at Salvation Army

. NABA Member

. Inroads Alumni

. Johnson & Wales University Accounting Club Member

. Quick Learner (Ability to learn processes, systems quickly)

. Solid Organizational Skills

Education

University of Phoenix

Master of Science in Accountancy Anticipated Completion

Date: May 2010

Johnson & Wales University Denver, CO

Bachelor of Science, Accounting Degree, 02/07

Associate in Applied Science, Accounting Degree, 05/05

Employment History

Accounts Suspense Customer Service Representative 11/09-

Present

Ameritas Insurance Lincoln, NE

. Reconcile monthly bills using Mainframe and Suspense Reconciliation

Tool

. Determine if policy holders account is paid through the correct month

. Calculate current premium, total due and the billed amount to verify

how the policy holder determined the payment amount

. Complete monthly manual and electronic bill compares using Microsoft

Access and Microsoft Excel

. Assist policy holders in billing and payments questions

. Add, terminate and change employees coverage level for policy holders

in the Mainframe system

. Notify policy holders of any outstanding balances on their accounts

. Maintain a relationship with assigned groups (policy holders) to

ensure months are reconciled correctly

. Reconcile over 150 months per month at a 98% and above accuracy status

. Responsible for determining when it is necessary to write off old or

relatively small amounts

Accounts Receivable Specialist 06/07-8/09

Integrated Asset Services Denver, CO

. Download hundreds of billing invoices and create Excel spreadsheet for

client invoices for management to send out to client

. Apply client checks totaling $100,000 plus per day to hundreds of

invoices per day in Microsoft Great Plains accounting program

. Responsible for client invoicing and collection activity

. Research collection accounts, resend bill to client or write off when

necessary

. Perform daily banking activities

. Create Invoices in Property Management (Microsoft Access Program)

Accounts Receivable Clerk

03/07-06/07

Beverage Distributors Aurora, CO

. Create daily cash deposit

. Complete desktop deposit for checks received from customers

. Post payments received from customers in Main Frame accounting program

. Research check payment with issues

. Create spreadsheets in Excel to help balance deposits

Customer Service Trainer/Cashier

02/04-06/07

Best Buy Denver, CO

. Train all new cashiers and coached them on their sales pitch

. Assisted customers in finding products they needed

. Performed check out duties at the pos register

Business Analyst Summer Intern

06/05-08/06

Beverage Distributors Aurora, CO

. Assisted with conversion to a new pricing system

. Prepared orders for delivery and pick up at Beverage Distributors

. Assisted with front desk duties (answering phone and distributing

mail)

Library Assistant

09/03-05/05

Johnson & Wales Library Denver, CO

. Mentored students on locating resources for research

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