Customer Service Manager

RESUME

Sterling Malveaux

770-***-****(Cell)

****@*****.*** *

US Citizen

Veteran, US Army

Experience Summary

Over twenty+ years of professional experience in the areas of full-life cycle recruiting, employee relations,

benefits, compensation and training.. Several years of experience with strategy meetings,

hire/terminations, scheduling interviews/planning calendar, travel arrangements (domestic and

international), answer employee benefit questions, drafting/editing (emails, correspondence, reports,

proposals) orientation, vendor relations, entering HRIS Employee/dependant/benefits data and job

fair/university job fairs planning /coordination and community extension events. Provide H1B transfers

and Green Card Processing -working with HR and the corporate attorney’s to obtain proper

documentation for these processes. Work with sub-contract agencies to obtain contractors for short term

assignments and negotiate rates to help obtain the best margins possible. Also, communicating work

order expirations/extensions to sub-agency; process and/or execute sub-agency agreements.

Qualifications

• Full life cycle recruiting for cleared, international/domestic, multi-site and hard to fill positions

• Strategy meetings, placing job ads on line and print, sourcing, networking, phone screens, schedule interview

times, arrange travel and lodging(domestic and international); verify education, check references, background

checks, formulize (education/experience/current salary) compensation, write offers, negotiations, arrange new

employee temporary accommodations, give new employee orientation presentation, coordination of new hire

placement (includes arranging computer access, seating within department, internal payroll setup and weekly

payroll.

• Created and kept database of RSVP (Refer some valuable people) program

• Ensure up to date Legal compliance with affirmative action programs; EEO-1 reports; FMLA;

ADA;OSHA.

• Maintain appropriate personnel data utilizing HRIS

• Utilize out-the-box hiring techniques to include industry specific niche, chat rooms/job boards, blogs,

virtual job banks, cold calling, networking, data flipping, and government/civilian job fairs

• Knowledgeable of ATS (such as BrassRing, Taleo, People Soft, ABRA), Crystal Report Writer,

WordPerfect, Word, PowerPoint, Excel, and job boards to include America’s Job Bank, Monster.Com,

HotJobs.Com, Dice.com, FlipDog.com, HeadHunter.Net, Brass Ring, Career Builders and

Washington Post

• Prepared and submitted reports – EEOC, Month-end New Hire, Applicant Flow/Candidate tracking

and Recruiting Matrix

Malveaux Resume Page 2 (con’t)

Employment History

09/07 to 8/08 Spherion - Sr. Staffing Specialist (Honeywell Acct.)

Source, screen and present candidates (multiple locations throughout the US)Directors/Managers –

Mechanical/Electrical/Fire/ Industrial Engineers, Administrative, Drivers/Couriers, Finance/

Business Analyst,IT/Software and SAP positions.

02/01 to 11/04 General Dynamics - Sr. HR Generalist

Performed full life cycle recruitment including posting job descriptions online and print, sourcing,

networking, creative hiring strategies, phone screens, schedule interview times, travel/lodging; verify

education, check references, formulize (education/experience/current salary) compensation, write offers,

negotiations, arrange new employee accommodations, give orientation presentation, coordinate and

manage job fairs. Investigate employee complaints. EEO-1 reports; Maintain up to date Legal compliance

with Affirmative Action /FMLA/ADA/OSHA/ITAR/HIPPA programs. Recommend/direct process of

organizational development addressing succession planning throughout the region. Recommend

solutions; Issue PIP (performance improvement plans); Responsible for personnel administration,

including payroll,compensation, retention, training and safety & risk programs. Functions also included

responsibility for implementing program goals & objectives, policies, procedures & courses of action.

Responsible for the processing, maintaining records and approval for tuition reimbursement/ I-9

verifications/ ITAR –HIPPA training; Maintained appropriate personnel data utilizing HRIS (PeopleSoft).

1/99 to 12/99 OneSoft – Sr. HR Generalist

Developed, cultivated and maintain creative strategic methods for hiring managers. Coordinated job fairs,

sourced, performed pre-screen telephone interviews and behavioral interviews, and verified references.

Maintained applicant tracking database (Crystal report writer/HRIS). Coordinated and conducted new

hire orientations and performed benefit/compensation administration. Source for Software Engineers,

System Engineers, Marketing, Public Relations, Event planners, Salespeople, Business Development and

Administrative positions.

7/93 to 11/98 Sienna Biotech, Inc. - HR Generalist III

Supervise twenty permanent administrative employees. Developed job descriptions, coordinated

candidate travel/hotel arrangements (domestic and travel abroad). Sourcing, reference checks, and verify

education/employment history; Conduct applicant testing and screening; prepared offer letters and

conducted new hire orientation. Coordinate assignments of third party contract/temporary personnel.

Responsible for hiring, employee relations, terminations, Workers Compensation, I-9 verification; Planned

budgets and supervised vendor accounts. Source for Lab Technicians, Customer Service, Civil

Engineers, Scientists and Administrative positions.

11/91 to 7/93 GWU Health Plan Sr. Recruiting Coordinator IV

Supported Director of Physician’s Recruiting and Networking. Coordinated client health screening fairs;

created, designed, implemented and automated physician contracts; coordinated hiring manager

schedules, arrange candidate travel; maintained database of physicians in network and conducted initial

physician phone screens

7/84 to 9/91 American Moving Van Lines – HR Representative

Provide recruiting support (check references, prepare benefit packages, employee id); Prepare and

facilitate new hire orientation. Point of contact for all HR related items/benefit issues.

6/79 to 7/83 US Army – Company Clerk

Provide new orders for incoming Army personnel; Conduct orientation, payroll, mail call, weapons classes

and administrative support for Company Commander.

Malveaux Resume Page 3 (con’t)

Contract Assignments

Benchmark Brands/FootSmart – Contract Recruiter Consultant – (Call Center) Sourced for Call Center

Customer Service, Web Developer, Writer, Direct Response Catalog Manager, OTR Drivers, Technical

Writers, Editor, Account Sales, Sales and Accounts Payable positions.

General Dynamics – Contract Recruiter – (repeat -telecommute position)

Sourced for Electrical Engineers, Software Engineers, CAD Designers, and Administrative positions.

Arthur Andersen – Contract Recruiter – Developed and maintained business relations with managers,

directors and VPs. Sourced, screened, performed background checks on and interviewed potential new

hires. Negotiate/Prepare offers. Sourced for Financial Analysts, Accountants, Comptroller, Risk Analysts,

HR and Administrative positions

Sato Travel – Contract Recruiter - Full-life cycle recruiting by creating job postings, obtaining sources

(using job boards and data mining), conducting behavioral interviews, and performing background

checks. Issued offer letters and participated in compensation negotiation. Sourced for Customer Services

Agents, Travel Agents, HR, Finance AND Administrative candidates.

CH2M Hill – Contract Recruiter - Source job search engines and data mining for candidate resumes.

Formulated offers. Schedule candidate travel (domestic and international). Source for Civil/

Environmental/Industrial/Electrical/Structural and Mechanical Engineers.

America Online/AOL – Contract Recruiter – Source resumes and prescreen; Sourced for Product

Managers, HR, Software Engineers and Administrative/Finance/Management positions.

RS Information Systems – Sr. Contract Recruiter – attend “kickoff” meetings with Gov’t clients to discuss

strategy for recruiting. Full life cycle recruiting, background checks; Sourced for Firewall Engineers,

System Engineers, Database Warehouse, Strategic Planning Analysts, Info Systems Security Project

Manager, Sr. Lan/Wan Engineer, Divers and Administrative positions.

Society of Human Resource Management (SHRM) Headquarters – Contract Recruiter - Full life cycle

recruiting, source, screen, background checks, behavioral interviews, offer, and negotiations. Sourced for

Exempt/Executive/Management, Non-exempt Customer Service Representatives, Accounts Payable,

Payroll, Administrative, Publications/Marketing, Sales positions.

References:

Available upon request

Clean MVR/Background/DT

Contact this candidate