Customer Service Sales

MARK MONTGOMERY

**** ******** ***** ** ( Turner, OR 97392 503-***-**** (

********@***.***

Objective: Ag Service Manager

Availabiliy: April, 2010

Skills: Microsoft Word, Excel, Lotus Notes, Outlook, Salesforce

Enterprise, strong mechanical aptitude,

computer and network savvy.

Interests: Amateur radio, Internet and computers, auto repair, home

improvement

Qualifications:

Parts and Service Support Representative - PSSR

. Self motivated, highly competitive, and results-oriented

individual.

. Outside sales of parts and service for a dealership

specializing in heavy construction equipment with a

dedication to the customers needs and desires.

. Handling customer complaints on various topics.

. Offering special pricing for aftermarket goods and

negotiation on services.

. Quote pricing for service agreements and major overhauls

. Acting liaison between the Service Department and the

customer.

. Responsibilities include territory management and growth,

after sales support and new business development

Customer Service Representative-CSR/ Journeyman Partsman

. Customer service oriented towards the Parts, Rental, Sales

and Service Departments. Partspro certified order

processing including backorder maintenance to outside and

inside customers using AS400 platform.

. Six Sigma emphases on parts procurement from all vendors in

a timely manner for every department.

. Orders consisting mainly of Caterpillar heavy equipment,

engines, and generators along with agricultural tractors.

Experience with heavy truck, Eaton, Spicer, Meritor and

Allison transmissions. PTO's and engine parts from several

manufactures. Parts ordering experience also in small

equipment used mainly in the landscape and home improvement

markets. Vendor parts obtained using purchase orders and

receivers.

. Other duties include CCR's and second lives. Quotes for

p.r.o.p. and non-p.r.o.p. engines and powertrain

components. IS support, clerical, Credits.

. Fabrication and reclamation of hydraulic and A/C hoses

using computerized and traditional presses.

. New, damaged, and lost parts warranty claims in Antares,

Complete inventory duties include Cat annual and quarterly

returns, cyclic and bin counts, receiving and master parts

inquiry and master setup. Stock replenishment inquiry,

receipting of stock, stock ordering, physical inventory and

inventory adjustment reports. Coding vendor invoicing

documents for AP.

. Various experience in the following programs and more.

Websis, TMI, SIMSi, UCIS, HISweb, GET selector, Cat Work

Tools, Epsilon, DBS, Antares, NACD Infocast, Lotus Notes,

Web NPK, Impact for Olympian, Tools and shop products,

cross references for similar parts and other heavy

equipment. General parts duties such as pulling parts,

shipping using UPS Worldwide and receiving.

. Rental coordination, drafting contracts, scheduling truck

dispatches for rentals and independent hauls, qualifying

rental calls to determine customer needs. Rental Pro-Forma

and invoicing.

. Certified 5000lb. forklift.

MARK MONTGOMERY

Page 2

Employment:

3/09-1/10 CASE POWER & EQUIPMENT, Salem, OR

Parts and Service Support Representative-PSSR

1/07-1/09 THE HALTON COMPANY, Salem, OR

Customer Service Representative-CSR

5/06-1/07 PETERSON MACHINERY, Albany, OR

Part Sales II

5/00-5/06 PETERSON TRACTOR, Santa Rosa, CA

Journeyman Partsman

9/99-5/00 UNITED RENTALS, Santa Rosa, CA

Parts Coordinator/ Light Equipment Mechanic

6/98-9/99 AVE/MEDTRONIC, Santa Rosa, CA

R&D Equipment Technician

5/95-6/98 COHERENT LASER GROUP, Santa Clara, CA

Test Technician II

9/94-5/95 MICRO VU CORPORATION, Windsor, CA

Electro Mechanical Technician

4/91-9/94 MICRO SCIENTIFIC GLASSBLOWING, Milpitas, CA

Glass Blower

Education: PINER HIGH SCHOOL

General Studies-Diploma

SANTA ROSA JUNIOR COLLEGE

Computer Information Science 81.1 A,B.

Beginning Machine Tool Technology; 51 A,B.

ANTHONY SCHOOLS

Real Estate Principles for California-Certificate

References: Available on request.

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