Customer Service Quality Assurance

SAQUANNA I. ALLEN

**** ****** **** ● Valley, AL *6854

Phone: 706-***-**** Email: **********@*****.***

Offering Outstanding Customer Service, Office Support, and Computer Skills

A loyal, dependable, and trustworthy individual seeks position where solid aptitude in customer service,

combined with excellent interpersonal and relationship building skills, can contribute to organizational

goals and objectives.

STRENGHTS

Demonstrated ability to maintain confidentiality Customer service and quality assurance

Organization and time management Resolving conflict

Communication skills written/verbal Attentive listening

Professional in appearance & work attitude Building warmth and empathy

COMPUTER SKILLS

Operating Systems: Windows XP Home, Windows XP Professional, Windows 2000, Windows 98,

Windows ME, Microsoft Windows Vista, Windows 7

Programs/Software: Microsoft Office XP, Microsoft Office 2000, Microsoft Office 2003, & Microsoft

Office 2007: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Publisher, Works 6.0, WordPerfect,

Internet Explorer, Adobe Reader 8, & Turbo Tax

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

Ocean E & C, LLC. WestPoint, GA 2008 2008

Secretary

• Greeted visitors, answered phone, took/distributed messages, and made phone calls

• Cleaned office

• Prepared letters, envelopes, documents, purchase orders

• Filed, copied, and/or delivered or mail documents

• Tracked inventory of outgoing materials

• Interacted with Korean staff

• Ran errands (i.e. mail, bank, post office, etc when needed

• Handled the mail, filing, faxing, ordering of supplies, and other general office duties

WestPoint Homes Inc. Valley, AL 2007 2008

Clip/Classer/Trimmer

• Inspected towels to guarantee the quality and then folded them

Swifttac Operator

• Bar Tagged towels for Wal Mart

B & W Heating and Air Inc. Valley, AL 2005 2007

Secretary/Office Manager

• Processed credit applications

• Greeted visitors, answered phone, took/distributed messages, and made phone calls

• Prepared letters, labels, envelopes, documents, proposals, bids for jobs, invoices, purchase orders

• Paid bills, sent out payments, collected payments, and wrote checks

• Handled the mail, filing, faxing, ordering of supplies, and done other general office duties

• Ran errands (i.e. mail, bank, post office, city buildings, etc when needed

Chambers County Board of Education LaFayette, AL 2003 2005

Substitute Teacher

• Maintained order in the classroom in the teacher’s absence

• Made sure students completed all assignments

EDUCATION

Southern Union State Community College Opelika, AL 2003 2006

• Office Management, Pursuing Associate in Applied Science (GPA 3.328)

• Inducted in Phi Theta Kappa, April 2004

• Deans List Honors

Chambers County Area Vocational School LaFayette, AL 2001

2003

• Computer Information Processing

CERTIFICATES

Georgia POST Certification

REFERENCES

Available upon request

Contact this candidate