Project Manager Human Resources

Sue Nelson

**** ******* ***. ( Sandy, UT ***** ( 619-6093 or 550-6119

Experience Summary

Operations

. Coordinated and managed the conversion from a DOS based HR system to a

web-based HRIS system. Ensured the integrity of employee data during

migration to the new system.

. Managed the implementation of a new on-line application system.

Trained managers and provided end-user help to applicants.

. Managed staff and fostered an environment of teamwork. Maintained a

positive and professional department.

. Developed and maintained Employee Handbooks and Company Policies and

Procedures.

Employee Relations

. Conducted extensive, confidential investigations on all employment

matters and advised management on appropriate disciplinary action.

. Acted as the Corporate Integrity Officer for the organization.

Chaired the committee which reviewed a wide variety of business and

employee related matters.

. Advised supervisors on discipline, positive employee relations, and

other employment issues.

. Provided coaching to all leaders, managers and employees.

. Designed training class targeted at delivering sound employee

discipline.

. Represented organizations at all Alternative Dispute Resolution

hearings at the UALD and unemployment hearings.

. Applied state and federal employment laws and regulations in all

employment matters.

Recruiting and Performance Management

. Worked successfully with hiring managers to recruit and make sound

hiring decision. Conducted behavioral based interviews.

. Trained and advised managers on proper interviewing skills.

. Created and carried out recruiting plans using a variety of sources to

meet hiring demands.

. Composed ADA compliant job descriptions and employment ads.

. Conducted employee orientations ensuring successful induction to

company.

. Managed performance evaluations and provided guidance in completing

performance based reviews.

Compensation and Benefits Administration

. Managed and administered employee benefits which included health,

dental and life insurance plans, COBRA, STD, LTD, company sponsored

retirement plans, FSA, Workers Compensations, FMLA, and open

enrollments.

. Researched and responded to inquiries regarding eligibility,

enrollment, status changes, new hires, terminations, and leave of

absences. Served as a liaison to employees and insurance companies.

. Managed all payroll functions and resolved a variety of issues

including pay discrepancies, hour disputes, and deductions.

. Managed compensation planning and made recommendations to compensation

structure based on data collected.

Project Management

. Create and execute project work plans and revise as appropriate to

meet changing needs and requirements.

. Manage day-to-day aspects of projects and set priorities for multiple

clients.

. Set and manage client expectations.

. Train client teams using train the trainer model.

. Guide clients from data collection to implementation of best

practices.

. Facilitate team and client meetings effectively.

. Resolve and/or escalate issues in a timely fashion.

. Support clients for the duration of the project and ensure outstanding

customer service.

. Continually seek opportunities to increase customer satisfaction and

deepen client relationships.

Employment History

Director of Client Services/Project Manager

TrueNorthLogic, 2007 - Current

Development Specialist

KUED, 2006-2007

Director of Human Resources

CHRISTUS Health Utah, 2004-2006

Human Resources Manager

Utah Cardiology, 1997-2004

Employee Relations & Recruiting Manger, HR Generalist

Snowbird Ski and Summer Resort, 1989 - 1997

Education and Training

Utah State University - B.S. Business with Human Resources emphasis

Administrator: Targeted Selection by Development Dimensions International

Leadership Award of Excellence presented by CHRISTUS Health Utah (St.

Joseph Villa)

Member of SHRM since 1987

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