Human Resources Manager
Resume:
Re: Director of Human Resources, Hands-On
Dear Sir or Madam:
As a resourceful and results-driven Human Resources Director with hands-on,
start-up and change management experience in all HR functional areas, I
offer:
* 15+ years of progressive HR experience resolving complex issues
pertaining to Compliance, Employee/Labor Relations, Benefits,
Recruitment, Compensation, Training, Organizational Development, Risk
Management and Safety.
* Expertise in Employment Law (Federal and multi-state), Policy/Program
Development and Strategic Planning.
* Senior HR Management experience in companies undergoing substantial
growth, diversification and/or transformation.
* Senior HR Management experience in manufacturing and supply
chain/distribution settings.
* A track record of developing and executing HR initiatives to promote
process improvement, workforce stability, high performance, and an
enhanced bottom-line.
* Successful representation of management in all issues with Federal and
State agencies, including the DOL, EEOC, OSHA, NLRB and OFCCP.
* Union Avoidance and Labor Relations experience.
* Multi-site, multi-state and merger/acquisition experience.
* A high sense of urgency and customer-service orientation.
* A track record of innovation, consensus building and pro-active HR
leadership.
Thank you in advance for your consideration.
Yours truly,
Cynthia Mann
Encl: As stated
SUMMARY
A resourceful, entrepreneurial and results-driven Human Resources
Director with hands-on, start-up and change management experience in all
HR functional areas. Expertise in Compliance, Program/Policy Development
and Strategic Planning, coupled with strong analytical, problem-solving
and communication skills. Senior HR Management experience in a variety
of industries. A track record of developing and executing HR initiatives
to promote process improvement, high performance, workforce stability and
an enhanced bottom-line.
PROFESSIONAL COMPETENCIES
Employment Law (Federal and Management Coaching
Multi-State)
HR Program and Policy Development Safety and Risk Management
Employee Relations/Labor Relations Organizational Development
Recruitment and Retention Succession Planning
Benefits Planning and Administration Payroll and HRIS
Implementation/Management
Compensation/Incentive Pay Mergers and Acquisitions
Training and Employee Development ISO 9000
EEO, OFCCP and SCA Compliance P&L Responsibility
ACCOMPLISHMENTS
- Eliminated roadblocks to sustained company growth by creating all HR
policies, programs, practices and infrastructure from scratch,
facilitating an average annual growth rate of 28% over a five year
period.
- Created Employee Handbooks, Affirmative Action Plans, Job Descriptions
and employee communications; prepared legal briefs, attorney
correspondence, discovery requests and interrogatories as required.
- As Company representative, successfully resolved all employment-related
issues with Federal and State agencies (e.g.: DOL, EEOC, OSHA, OFCCP,
DFEH), saving over $300,000 in outside counsel fees.
- Avoided liability for uncompensated overtime by successfully appealing
DOL determination of FLSA noncompliance, establishing industry
precedent and saving Company $196,000.
- Developed and conducted in-house supervisory training classes in
Employment Law, Recruitment/Selection, Performance Management,
Effective Leadership and Union Avoidance.
- Developed a qualified pool of internal candidates by implementing a
college recruitment program and collaborating with Senior Managers to
develop a formal 12-18 month training program.
- Proposed shift from functional to cross-functional work-teams; adoption
of recommendations reduced processing time by 25%.
- Designed Self-Service website; implemented new HRIS, Payroll and web-
based Timekeeping systems, reducing HR administrative costs 82%.
- Conducted cost-benefit analysis of all benefit plans and contracted
with new providers, resulting in expanded coverage at first year
savings of 23%.
- Enhanced sales workforce effectiveness by proposing and implementing
new Performance Management and Compensation Plans, increasing average
Sales Representative revenue production 12%.
EXPERIENCE (details attached)
Director of Human Resources Strategic Products and Services,
Parsippany, NJ
Director of Human Resources Staffworks Dedicated Logistics, San
Clemente, CA
Regional Human Resources Manager United Rentals, Inc., Irvine, CA
Human Resources Manager GMAC-RMC, Inc., Irvine, CA
Human Resources Manager XenoTechnix, Inc., Bensalem, PA
Employee/Labor Relations Manager Dept. of the Army, Fort Dix, NJ
EDUCATION
Colgate University, Hamilton, NY
BA: Social Relations
Honors: Phi Beta Kappa; Magna cum Laude Minor: Mathematics
Class Rank: 18/551 GPA: 3.7/4.0
EXPERIENCE DETAILS
Director of Human Resources
10/2007 to 3/2010
Strategic Products and Services, Parsippany, NJ 07054
Responsible for developing, implementing and directing all HR functions and
services for a fast-growing multi-site and multi-state telecom and
professional services company.
- Overhauled HR strategies, policies and processes as necessary to
promote compliance, cost-effectiveness, productivity and employee
retention.
- Designed Self-Service website; implemented new HRIS, Payroll and web-
based Timekeeping systems, reducing HR administrative costs 82%.
- Developed Employee Handbook and Affirmative Action Plan in accordance
with all federal and state requirements.
- Established new recruitment, selection and promotion procedures to
facilitate the recruitment and retention of a stable and high caliber
workforce.
- Developed a qualified pool of outside sales candidates by implementing
a college recruitment program and collaborating with Senior Managers to
develop a formal 12-18 month training program.
- Conducted Due Diligence and managed HR functions in the acquisition of
three firms, insuring the smooth organizational and operational
integration of (150 employees.
Director of Human Resources and Risk Management
7/2004-6/2007
Staffworks Dedicated Logistics, San Clemente, CA 92673
Responsible for managing and directing all HR functions and services for a
fast-growing 900-employee multi-site and multi-state logistical services
company.
- Developed the full range of HR programs, policies and procedures to
ensure compliance, minimize risk, and sustain continued long-term
growth.
- Developed Employee Handbook, Injury and Illness Prevention Program and
Hazardous Communication Program, in compliance with all State and
Federal requirements.
- Developed job descriptions, performance standards, salary/wage
benchmarks and career paths for all positions.
- Conducted cost-benefit analysis of all benefit plans and contracted
with new providers, resulting in expanded coverage at first year
savings of 23%.
- Developed Risk Management Program and contracted Workers' Compensation
Coverage with new carrier, resulting in annual savings of 22%.
- Developed and conducted in-house supervisory training classes in
Employment Law, EEO/Sexual Harassment, Recruitment/Selection, Union
Avoidance and Performance Management.
- Developed cross-training and management succession programs.
Regional Human Resources Manager
11/2001-6/2004
United Rentals, Inc., Irvine, CA 92612
Provided HR guidance and assistance to approximately 1800 managers and
employees of this fast-growing heavy equipment rental company. Region
consisted of 95 retail branch locations in 14 States and Mexico. Areas of
responsibility included: Recruitment; Compliance; Performance Management;
Discipline; Employee/Labor Relations; Compensation; EEO Investigations and
Training.
- Preserved management flexibility by managing anti-union campaigns
resulting in 3 consecutive union defeats in NLRB elections.
EXPERIENCE DETAILS, con't.
- Conducted supervisory training programs in Union Avoidance, Effective
Leadership and Anti-Trust Compliance.
- Conducted EEO and ULP investigations as necessary; represented
management in hearings before the EEOC and NLRB.
- Enhanced sales workforce effectiveness by proposing and implementing
new Performance Management and Compensation Plans, increasing average
Sales Representative revenue 12%.
- Managed HR functions in the acquisition of a competing firm, insuring
the smooth organizational and operational integration of 200+
employees, reducing voluntary attrition 87%.
- Developed analytical tool for use in periodic wage and salary studies;
implementation of recommended adjustments reduced year over year pay-
related attrition 38%.
Human Resources Manager
6/2000-7/2001
GMAC-RMC, Irvine, CA 92612
Directed Human Resources functions and services for a newly acquired and
subsequently sold retail mortgage subsidiary of GMAC-RFC.
- Proposed shift from functional to cross-functional work-teams; adoption
of recommendations reduced mortgage processing and underwriting time by
25%.
- Spearheaded cultural shift from individual/entitlement orientation to
team/customer service focus.
- Identified and eliminated liability for uncompensated overtime by
reclassifying workforce in accordance with FLSA criteria.
- Instituted comprehensive recruitment strategy which enabled company to
double its headcount despite full industry employment.
- Developed recruitment marketing campaign which reduced recruiting costs
to 42% of industry norm.
- Collaborated with Senior Managers to develop competitive and profitable
compensation and incentive plans linking pay with performance,
increasing productivity 11% within the first 9 months.
Human Resources Manager
1994-2000
XenoTechnix, Inc., Bensalem, PA 19020
Established and managed all Human Resource functions and services from
scratch for fast-growing Marine Engineering and Logistical Services defense
contractor. Directed HR operations in 5 states and the Pacific Rim. Also
served as Proposal Manager and Corporate Security Officer.
- Eliminated roadblocks to sustained company growth by creating all HR
policies, programs, practices and infrastructure from scratch,
facilitating an average annual growth rate of 28% over a five year
period.
- Avoided liability for uncompensated overtime by successfully appealing
DOL determination of FLSA noncompliance, setting industry precedent and
saving Company $196,000.
- Chaired Collective Bargaining Team; finalized negotiated agreement on-
time and under budget.
- As Company representative, resolved all employment-related issues with
Federal and State agencies (e.g.: DOL, EEOC, OFCCP, OSHA, DFEH) saving
over $300,000 in outside counsel fees.
- Developed Affirmative Action Plan in-house, using raw US Census and DOL
data, in compliance with Federal OFCCP requirements, saving $15,000.
- Avoided liability for FLSA, EEO and ADA noncompliance by developing
uniform job descriptions and position classification system.
- Teamed with Operations Managers and Union Officers to develop Safety
Program, reducing on-the-job injuries to 56% of industry norm, and
cutting Workers' Compensation Insurance premiums by 24%.
**********@*****.***
Cynthia C. Mann
Mount Arlington, NJ 07856
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