Customer Service Sales

Reference to Job# - *****

Kevin Aycock

**** ******** *****

Flower Mound, TX 75028

*********@*****.***

(H) 972-***-****

(M) 214-***-****

EXPERIENCE:

CENTURYLINK/EMBARQ CORPORATION

Supervisor Credit/Collections, Irving, TX 2005 - Present

. Managing a team of twelve employees supporting a $80M monthly account

portfolio

. Consistently meeting and exceeding targeted metrics including cash

collection, reduction of bad debt, while maintaining customer

retention

. Responsible for making credit decisions on increasing/decreasing

lines of credit for existing customers

. Liaison with credit manager to determine risk involved with new

customer application

SPRINT TELECOM

Financial Analyst, Irving, TX 2002 - 2005

Responsible for providing monthly reports on revenue generated in our

Receivables department

. Point of contact for sales and service customers regarding orders,

contracts, and jobs.

. Maintained and managed monthly report that tracked company's bad debt

exposure and reserves

. Handled complex enterprise and government accounts in multiple billing

systems

Material Technician III, Tarboro, NC 2000 - 2002

. Point of contact for the deployment of Sprint's hardware and software

assets

. Maintained inventory of leased and owned equipment for Sprint's PCLCM

department

. Ordered equipment from various vendors to support Sprint's IT needs

Customer Service Specialist, Greenville, NC 1998 - 2000

. Sold Sprint branded services and equipment to local customers

. Responded to inquiries regarding billing issues and complaints

regarding service

. Processed service orders (moves, adds, and changes)

CVS PHARMACY, Greenville, NC 1997 - 1998

Manager

. Ordered merchandise to ensure proper stock levels on a weekly basis

. Merchandised store to help achieve sales goals

. Managed budget to ensure continuous profitability of store

ENVIRON CORPORATION, Wilson, NC 1995 - 1997

Production Planner

. Ordered raw materials from vendors

. Maintained weekly production schedule for the various production

departments within the plant

. Partnered with sales and logistics departments to ensure sales and

inventory levels were adequate

EDUCATION: BS Business & Human Resource Management

Mount Olive College, NC

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