Manager Customer Service

Robert E. Jasper

**** ******** *****

Superior, CO 80027

303-***-**** Home 303-***-**** (Mobile)

********@***.***

SUMMARY OF QUALIFICATIONS

Operations professional skilled in overall plant management environment.

Utilize team management to facilitate an effective working atmosphere and

improve operational efficiencies. Excellent verbal and written skills.

Personal strengths include integrity, reliability, objectivity, initiative,

a strong determination to succeed and a high energy level.

TQM

KanBan

Project Management

Direct/Off-Site Supervision

Budgeting P&L

Cell Manufacturing and SPC

Just In Time

Lean Manufacturing

ISO Implementation/Quality

Cost Reductions

Warehouse operations

MRP and Inventory Control

EXPERIENCE

2007 to Maverick Enterprises, Inc. - Longmont

Present Operations Managers

Responsible for all aspects of; Production, Purchasing, Stockroom,

Installations and Customer Service. Other responsibilities include;

Manage production staff to meet project schedule, set production

schedules and monitor progression. Manage Purchasing to meet schedule,

Stock Room management (Inventory Control, Shipping/Receiving),

Equipment Installations, Customer Service, hiring and termination for

all staff under my supervision.

2006 to AeroGrow International, Inc - Boulder/Longmont (Company moved to

Tennessee)

2007 Production Manager/Site Manager

Responsible for production of AeroGrow Seed Kits. Overall

responsibilities included; Production Scheduling, Inventory Control,

Shipping/Receiving, Quality Department and Production Staff. Other

responsibilities included production floor layout, manufacturing

efficiencies, hiring and termination of all staff under my

supervision, material and production cost reductions. Provided

detailed tours of seed production facility to current and future

investors.

2005 to Allied Vaughn - Denver (May to Feb - Laid Off)

2006 Sr. Operations Manager/Site Manager

Responsible for site operations for a Fulfillment, VHS/DVD/CD and

Media on Demand Operations. Overall responsibilities for daily

production, shipments and quality to meet customer

expectations/requirements on a weekly, monthly and quarterly basis.

Full financial responsibility of site (P/L). Managed Customer

Service Managers and support staff, Production, Shipping/Receiving

and Duplication and Technical employees to meet daily production

goals. Assisted in generating sales with BDM's to improve existing

and new accounts.

2004 to PS Audio International, Inc. (March to February - Laid Off)

2005 Vice President of Operations

Responsible for planning, purchasing, production and distribution of

High End Audio and Home Theater power supplies and cable equipment.

Coordinate with outside supplies to meet Sales forecast. Work with

vendors on cost reductions to increase profit margins. Reduction of

inventory and increase stock turns through planning reviews.

2003 to Melles Griot, Longmont CO. (Sept to March)

2004 Manufacturing Project Engineer

Manage manufacturing operations to meet output schedule of quality

products. Manages production staffing to

meet efficiency objectives. Develop and implement process and

quality improvement, insuring a continual

reduction in costs. Developed capacity plans and efficient layouts

of production plant.

Robert E. Jasper Page 2

2001 to Harrington Signal, Inc., Moline, IL (Laid Off)

2003 ($13 million world class electronics manufacturer/distributor of fire

alarm systems and contract manufacturing)

Operations Manager

Directed operations for the company's three divisions, OEM products,

Retail Fire Alarm products, and Contract Manufacturing. Divisional

responsibilities encompassed Planning, Purchasing,

Shipping/Receiving, Stockroom, SMT/DIP/AXIAL Insertion Equipment,

Production Assembly, Test/Repair, Machine and Paint Shop, Plant

Maintenance, and Packaging. Oversaw Manufacturing Engineering team to

support production through continuous improvement and root/cause

corrective action analysis. Managed process-engineering/quote group

to support all new sales requirements.

. Met quarterly sales goals of $3.5 million.

. Managed more than 56 employees including hiring, termination,

discipline, and annual reviews.

. Made recommendations to the President for cost reductions and

equipment improvement. Evaluated time standards to increase

production efficiencies.

. Ensured adherence to ISO 9001 work environment. Supervised

training/employee assessments.

. Purchased surface mount equipment under $200,000 budget.

1996 to Spectralink Corporation, Boulder, CO

2000 ($50 million manufacturer of 900 MHz and 24 GHz wireless telephone

communications systems)

Manufacturing Manager

Responsible for all aspects of Spectralink Wireless Telephone

Communication systems, a high volume, multi-shift production

operation. Supervised Surface Mount Production area, Board

Test/Repair, Production Assembly, System Test/Repair and

Manufacturing Engineering. Additional responsibilities included

directing the entire service and repair depot for all Spectralink

products, assuring product was ready within the planned time frame.

. Met quarterly goals of approximately $14 million in revenue.

. Managed manufacturing engineering staff that improved test yields

by 30%, production throughput, machine downtime and product quality

through root cause/corrective action analysis.

. Evaluated time standards to increase manufacturing efficiencies,

resulting in variable cost savings.

. Recommended fixed cost improvements to upper management.

. Ensured adherence to ISO 9002 work environment throughout the

plant.

. Implemented engineering changes in manufacturing area.

1995 to Integral Peripherals, Boulder, CO

1996 (Privately held designer and manufacturer of credit card sized hard

drives for high tech applications)

Pilot Production Manager

Responsible for assembly, testing and failure analysis of 1.8" and

2.5" hard drives for global mapping system for automobiles. Met

Master Build Schedule and ensure manufacturability requirements for

Singapore operations. Hired and managed manufacturing operation

employees, ensuring that all processes and procedures were followed

to guarantee top quality product to end-user.

. Completed proto-builds to Engineering specifications.

. Reduced WIP inventory by 10% by prioritizing employee efforts.

1995 Rocky Mountain Softrak, Boulder, CO

(Privately held floppy duplication/order fulfillment company)

Production Manager

Responsible for meeting daily production schedules of 3.5" and 5.25"

floppy disk duplication. Assembled manual and software packages to

meet customer order fulfillment requirements. Oversaw warehouse

management, shipping and receiving and inventory control.

. Established quality standards by introducing production

manufacturing process instructions.

. Created preventative maintenance programs to minimize downtime and

ensure quality duplication product to customer.

Robert E. Jasper Page 3

1992 to SyQuest Technology, Boulder, CO

1995 (Designer and manufacturer of 3.5" removable cartridge hard drives

for high tech applications)

Engineering Tech IV 1993 to 1995

Responsible for testing of new code for quality releases, debugging

test software for manufacturing processes, and assisting in

evaluating new parts for current products.

. Liaison between Colorado and Fremont facilities to troubleshoot

code or manufacturing issues.

Advanced Manufacturing and Engineering Manager 1992 to 1993

Coordinated and supervised production, electromechanical assembly,

testing, packaging and shipping of 3.5" hard drives and removable

drive cartridges. Directly supervised drive, cartridge and actuator

build lines within a Class 10,000 clean room environment. Maintained

inventory of supplies, parts and finished product, ordering from

vendors as needed. Assisted with tooling requirements.

. Served on management team concerned with budget for labor costs.

. Managed workforce to achieve production goals while maintaining

consistent quality levels.

. Oversaw expansion from two employees to approximately 50.

. Established clean room and production facilities and procedures for

pre-production.

. Received Employee of the Month in July 1992.

1984 to Dazix/Integraph Corp., Gunbarrel, CO

1992 (Design and manufacturing company of CAD/CAM hardware and software)

Production Supervisor

Coordinated production efforts of 40 employees, including those

working at two offsite facilities for manufacture of CAD/CAM hardware

and software targeting global clientele. Ensured quality through

implementation of company policies and procedures. Supervised System

Test, Board Test, and repair and software duplication departments.

Ordered manufacturing supplies and spare parts, inventory control,

material planning, shipping and receiving.

. Maintained consistent above average performance goals of

approximately 10% while keeping failure rate below 2%. Recognized

frequently for on-time software releases.

EDUCATION AND TRAINING

Bay Valley Technical Center, Santa Clara, CA - Electronic Technician

Certification Program

West Valley Junior College, San Jose, CA - Automotive Mechanics and

General Education

. Project Management - SyQuest Technology

. Leadership Development Program - Integrity Integrated (2003)

. 5S Principles of Manufacturing (2003)

. Appropriate Workplace Behavior (2003)

. Root Cause Correction Action (2002)

. Correctly Implementing "Make-Buy Decisions by Understanding

Manufacturing Costs (2001)

. Word, Excel, Project and PowerPoint

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