Customer Service Manager

***** *** ******* *** *** ****, Baton Rouge, LA **816((225)372-

2478(************@*****.***

William S. Merrill

Personal Profile

I have had over four years of Managerial and supervisory experience.

As assistant manager of BREC's Dumas Golf Course, I have learned

various skills to include interviewing, training, and effective

scheduling. I also developed my interpersonal communication attributes

as well as time management. I believe I can use these and other skills

in an entry-level Human Resources position.

Experience

2006 to Present Recreation & Parks Commission for Baton Rouge, LA

East Baton Rouge

Golf Course Manager 2 (Assistant)

Recruit, interview, train, and supervise staff.

Direct daily operations, including regulating hours and usage

Promote and publicize schedules, activities, and programs

Develop long- and short term work schedules for employees

2004 to 2006 Recreation & Parks Commission for Baton Rouge, LA

East Baton Rouge

Pro Shop Clerk

Cashier/cash-handling duties

Customer service and sales

Clerical duties to include answering phones, taking messages, and

relaying information to patrons and colleagues

Education

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2008 to 2010 University of Phoenix- Louisiana Baton Rouge, LA

Campus

Bachelors of Science- Business Administration

GPA upon graduation: 3.83

Hours Completed: 57

2004 to 2007 Baton Rouge Community College Baton Rouge, LA

Associate of Applied Science- General Business

Chancellor's Honors; GPA: 3.86

Outstanding Academic Achievement Award, 2007

Hours Completed: 69

Phi Theta Kappa National Honor Society Member, 2005

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