Manager Sales
Resume:
VERONICA AYALA CONNER * Zodiac Place Palm Coast, FL
32164
OBJECTIVE: A career position with an organization that values
reliability, hard work ethics and
dedication to company goals.
EXPERIENCE:
TELLER MANAGER
May 2008 to present
Bank of America (Belle Terre) - Responsible for day-to-day operational
excellence, ensuring compliance requirements are met, managing the
banking center's non-credit losses and coaching teller associates to high
performance levels. Coach and train the teller team to process
transactions accurately. Audit vault, BICS and tellers work.
SENIOR TELLER
September 2007 to May 2008
Bank of America (Jensen Beach) - Ensure accurate processing of
transactions, balance daily work in accordance with established
policies and procedures. Build client confidence and resolve service
issues or refer to appropriate associate to guarantee customer
satisfaction and retention. Prevent fraud and follow security procedures.
TELLER MANAGER
June 2007 to August 2007
Bank of America (Weston Town Center) - Responsible for day-to-day
operational excellence, ensuring compliance requirements are met, managing
the banking center's non credit losses and coaching teller associates
to high performance levels. Coach and train the teller team to
process transactions accurately. Audit vault, BICS and tellers work.
SENIOR TELLER
October 2006 to June 2007
Bank of America (Weston Town Center) - Ensure accurate processing of
transactions, balance daily work in accordance with established policies
and procedures. Build client confidence and resolve service issues
or refer to appropriate associate to guarantee customer satisfaction and
retention. Prevent fraud and follow security procedures.
CHECK FRAUD CLAIMS SPECIALIST
July 2005 to August 2006
Bank of America - Responsible for resolving customer problems and concerns
regarding checking accounts claims and other consumer products. I receive
calls from Call Centers, Banking Centers and other business partners,
regarding customers who wish to file new claims, make additions to or
follow-up on existing claims or appeal for review of denials. I am the link
between the customer and the claims
investigator. I determine the type of fraud and which cases go to the
investigator. I also handle lines of credits and official items with the
bank.
TELLER
December 2003 to July 2005
Bank of America (Riverland and Jacaranda) - Ensure accurate processing of
transactions, balance daily work in accordance with established policies
and procedures. Build client confidence and resolve service
issues or refer to appropriate associate to guarantee customer satisfaction
and retention. Prevent fraud and follow security procedures.
CROG COLLECTOR
June 2003 - December 2003
Bank of America - Conducted debt resolution and educated card members on
high balance/risk accounts while handling high volume of outbound calls.
FUND RAISING/SALES
February 1999 - April 2001
Muscular Dystrophy Association - Solicited donations from businesses in
Eastern, Puerto Rico in exchange for promotional materials. 1998
donations/sales were $15,000. I increased the annual donations to $27,000,
$37,000 and $41,000 consecutively. I supervised volunteers in accurately
sorting, organizing and delivery of all promotional material. I was also
responsible for collection of and accounting for all funds.
ASSISTANT MANAGER
October 1995 - May 1997
Sea Ventures Pro Dive Center, Puerto del Rey Marina, Fajardo, PR-Managed
all retail store operations, sales and trip planning for scuba diving
excursions.
EDUCATION:
DEVRY UNIVERSITY, Miramar, Florida
January 2006 to June 2009
B.A. - Technical Management with Concentration in Human Resources
Interamerican University, Fajardo,PR August
1993 to January 1995
El Turabo University, Gurabo, PR
1999 to 2001
JOSE COLLAZO COLON HIGH SCHOOL, JUNCOS, PR
Graduated May, 1993
TECHNICAL SKILLS:
Boss/Fast BICS BFT
AQHS
Merlin FDES
COMPUTER SKILLS:
Word Excel
Skip Tracing Windows
I com
OTHER:
Fully Bilingual - Spanish
REFERENCES:
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